HELP: We got our first $200 customer… and refunded them 3 hours later
Yesterday was a rollercoaster.
A new user came across our project lumi.new — our AI-powered vibe coding playground — and after trying it out, He topped up $200 almost instantly. He told us they were impressed by how smooth the generation felt and the quality of the first output.
A couple of hours later, we hopped on a chat with him. As a result, the product he wanted to make was completely different from our own product positioning.. In fact, his needs weren't currently met by any similar product (due to technical reasons).
So, within just over 10 minutes of receiving his message, we processed a full refund, wished him well, and he left us with some valuable feedback. Honestly, I’m still grateful for that short interaction — it reminded us that good service matters just as much as good tech.
Now we’re trying to figure out what in our product or messaging caused him to misunderstand. If you’ve got a few minutes, I’d love your eyes on our landing page or demo — maybe you’ll spot something we missed.
Peek at Lumi.new if you want:
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