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Reply Now Integration for Intercom — Connect your social communication channels to Intercom.
Don't switch between the apps anymore! Reply Now helps you to connect social messaging/communication tools to Intercom and respond to chats from a single place. Connect an unlimited number of messaging apps, invite team members, and assign chats to them.
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Replies
Anton
Sounds great! Good luck with the launch.
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Super awesome product in terms of UX and idea!
I've been managing my previous business and messengers was a main channel for sales and support. Because you don't loose your lead in Telegram of FB Messenger after user leaving a website. And this flow way more natural and easier for user versus leaving email and waiting for the response.
I would be happy to test it with Intercom.
Reply Now is made for support teams in mind. It collects chats from Messenger, Telegram, Viber and WhatsUp in your Intercom account so you don't have to switch between the apps and benefit from Intercom's UX
@galyna_prykhodko thank you :) there's an easy step-by-step in-app wizard to add social app accounts to Reply Now, I assume you need to scan QR code and that's it
?makers Hi guys! It seems you've got a nice tool here, congrats!
I'm a little bit worried about the Whatsapp/FB integration. How do you handle it? Do you use the Whatsapp API, or what other way to sync the responses?
And the main question: is it safe to use? I'm worried it might be infringing on FB / Whatsapp terms of use as the automation of work with Whatsapp internal APIs while circumventing the use of official whatsapp clients. Won't our individual numbers get banned eventually?
I would appreciate your answer!
P.S. Also, what happens if my GF writes me via Whatsapp? Will it show up on Intercom, will my team get to see this? How do I prevent this from happening?
Today, we are happy to launch Reply Now for Intercom, our standalone product that lets users connect their social communication channels to Intercom. Intercom is a great platform for customer support and lead generation. However, it lacks connection with messengers.
From our side, we enabled handling WhatsApp chats (both regular and business accounts), Facebook Messenger for pages, Telegram bots and Viber Business Accounts in Intercom making this integration really powerful!
We are looking forward to hearing your feedback and hope you enjoy using our great application.
Looks great! Thanks. I think this will be good addition to your Reply.io product we using now.
@sergeyone that's a long story, haha! So happy to hear Reply Now 's awaited app. Feel free to share your experience with it
Love the consolidation effect! Will have a meaningful impact for lean startups
@jatin_chaudhari thanks, Jatin, hope that too! What social apps do you use for business?
