Been using them for 3.5 years, only three support tickets raised so far.
Pros:30-minute integration. Auto-support for non-captutef payments. Smooth checkout experience for the end consumer.
Cons:More self-serve configuration on the dashboard.
Least number of fields to fill to get activated and start collecting payments. Shopify plug-in is a life saver.
Pros:- Quickest way to start accepting payments - Fancy Checkout that I can customize - International payments acceptance
Cons:- Missing notifications on the dashboard
They are customer focused and easy you doing business
Pros:Simple, convenient
Cons:Nothing
Razorpay has disrupted the Indian payments ecosystem in a very small timeframe and continues to do so. The fact that they've been able to build a product for large and small enterprises, alike, speaks volumes about their ability to scale up and understand market needs. On top of that, the product is refreshing in terms of integrations, design and reporting.
Pros:The dashboard, design, and the fact that it's a one-stop solution for everything!
Cons:Support for freelancers