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Question Base
p/question-baseTurn Slack into a knowledge base with generative AI
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Ben Lang

Question Base - Automate repetitive questions in Slack

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Top Product
Automate answers to operational and product questions, harness the know-how shared in chat, and manage repetitive queries. Save your team hours a week and focus on impactful work. 🔥🚀

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Ben Lang
Top Product
Hunter
📌
Solves huge pain point in Slack, thank you for creating this! Congrats on the launch team!
Stefan Vladimirov
Maker
Thank you so much for your support @benln 🙌.
Yana Tornoe
Maker
@benln Thanks a ton for hunting us! 🎉 We're super excited about this release! I really appreciate your support.
Joseph Walker
This launch is incredibly timely! The new Slack integration is a game-changer for our team, especially the automated task tracking feature. It's like you read our minds - we’ve been struggling with manual updates. Kudos to the team for such a thoughtful and practical solution! Looking forward to seeing how this evolves. Upvoted and shared with my network!
Stefan Vladimirov
Maker
@kkk_ddd thank you for the support!
Yana Tornoe
Maker
@kkk_ddd Yay! Super awesome 🎉 Here to help with the onboarding if there's anything!
Yana Tornoe
Maker
👋 Hello awesome, Product Hunt community! I am beyond excited to show you what we've built! Last year we launched a way to "Turn your Slack into a Knowledge Base with Generative AI" and it became Product of the Day 🎉: People loved the promise of AI to do our busy work of sifting through conversations and digging out know-how. We saw two major problems with applying AI to solve this problem - How to connect people to reliable information at work? - 🔮 AI Hallucinations - You feed AI all your company's docs & chat history, it will make up 100% believable and 50% reliable answers 😆 - 🛑 Existing habits - People are tired of new tools & new ways of doing things, even if they promise to make them 10x better. The best thing about AI is that we can finally built UX for the flawed ways humans work instead of trying to force them into a new way. So super excited to release Question Base today! 🥳 Your team does what they always do - chat and help each other out, and we add an *intelligence layer* on top of it that extracts and organizes the know-how automatically. 😎🤩 1️⃣ The AI smart captures know-how from the conversations and documents it. 2️⃣ Experts on the team verify it. 3️⃣ Next time someone has a question it knows the answer to, it replies INSTANTLY. It's 100% accurate information in seconds. ✅ We've been in BETA for the past year, building out the product with design partners. Now we are releasing it to everyone! Please, put it to the test and share your feedback! THANK YOU so much 🙏 PS. Great use case: 📞 Support & Sales teams asking #product questions
Max Savonin
@yanatornoe Hi Yana and Question Base Team, Just saw your launch on Product Hunt and the concept of automatically extracting know-how from Slack conversations and documents sounds incredibly valuable! This addresses a major challenge of information accessibility within organizations. I particularly appreciate your focus on overcoming the limitations of AI "hallucinations" and integrating human expertise for verified information. Question Base's ability to blend seamlessly with existing workflows seems like a game-changer. A couple of questions to understand your approach better: - Can Question Base be customized to specific industry terminology and ensure the security of sensitive information within conversations? - Does Question Base integrate with other collaboration tools beyond Slack and how does it scale to meet the needs of larger teams? As a full stack developer with experience in AI area, I believe I could potentially contribute to Question Base's development in areas like: - Contributing to further refine the AI's ability to differentiate between true know-how and potential inaccuracies. - Exploring ways to allow for user-defined information categories and access controls. I'd love to learn more about Question Base's roadmap and how I can contribute to making it the go-to platform for AI-powered knowledge management within organizations. Congratulations on the launch! Best regards, Max
Akash Sharma 💭
This is wonderful! 🌼 Congratulations on the launch, @yanatornoe and team! 👏🏽
Yana Tornoe
Maker
@mrakashsharma Thank you, Akash! Really appreciated the article we did last year and your thoughtful end of the year personal note!
Christine Orchard
@yanatornoe love this, especially for remote teams like ours. I imagine using this to answer recurring marketing questions within the team.
Stefans Keiss
How does Question Base ensure the information verified by team experts stays up-to-date? Also, can the AI handle queries from multiple Slack channels simultaneously?
Yana Tornoe
Maker
@memphys_sk Great questions, Stefans! 1. The AI is really good at detecting duplicates so when a similar answer comes up - it surfaces the previous answers and asks the experts to edit it to the latest content. 2. Yes, it works in multiple channels. That's the beauty of AI -never gets tired. :D You can also DM with it. Let me know what your specific use case is and we can work with it. It's pretty flexible! :)
Federico Ken Kawashima
Product is great! Love how easy is to use. No more repetitive "Hey Kawa how much discount can we offer?"
Stefan Vladimirov
Maker
Exactly! Help people, help themselves :) @federico_ken_kawashima
Yana Tornoe
Maker
@federico_ken_kawashima @stefan_vladimirov New tagline? :D Thank you, Kawa!
Kyrylo Silin
Automating repetitive Slack queries could definitely boost productivity. Do you have features for continuously improving the automated responses over time? Congrats on the launch!
Stefan Vladimirov
Maker
Hey @kyrylosilin 👋. Thank you for your support. Yes the rating feature helps improve the quality of the answers delivered over time.
Yana Tornoe
Maker
@kyrylosilin great question! We are releasing updates to the AI every few days and continuously make it better in detecting questions that need an answer in the chat and then also matching them to good answers.
Kehui Guo
Congrats on the launch of Question Base! This for sure saves a lot of time and effort for teams so people can dedicate their time to do more meaningful and non-repetitive works!
Yana Tornoe
Maker
@kehui_guo exactly the goal! That's the best AI can do for all of us - give us a better quality of life and more enjoyable meaningful work! 🥳
Stefan Vladimirov
Maker
Thank you for the support @kehui_guo !
Juraj Pal
Congrats on the launch @yanatornoe @tornoe @stefan_vladimirov and @daniel_ortiz7 👏 Continue to be impressed by your executing and can't wait for more teams to try Question Base in Slack!
Yana Tornoe
Maker
@tornoe @stefan_vladimirov @daniel_ortiz7 @jurajpal YES YES YES 🙌 🚀 We are going to help so many companies utilize AI to free people of tedious work! Thank you, Juraj! You're a big support for us!
Stefan Vladimirov
Maker
So glad to have you on our side @jurajpal ! Thank you for your support 👏
Cathrine Andersen
🔌 Plugged in
We used Question Base at Roger when we were rapidly scaling the org post-acquisition. Our PMs, and all “old” Roger team members, were swamped with product questions from new hires and the broader new organization. QB became a game-changer for us, even in its early days, so I'm super excited to see the official launch today!
Stefan Vladimirov
Maker
@cathrine_andersen working alongside your team at Roger team was pivotal. Observing how sales asked questions to the Product Managers shaped the core UX of the product. It helped us realize the first most important learning → people will not change their habit. This meant that the answers needed to be surfaced directly into the Slack conversation.
Yana Tornoe
Maker
@cathrine_andersen @stefan_vladimirov I absolutely second what Stefan said! We learned so much from the Roger use case. The team pushed us to focus on Slack vs. a new destination for asking & answering questions. Which forced us to start working with AI. It was the beginning of it all ❤️❤️
Alex Sumin
Neat! Few things are as disruptive and annoying as having to answer and explain the same thing over and over again.
Yana Tornoe
Maker
@alexander_sumin Totally! Interruptions suck. Especially when you work remotely. AI has a lot to offer in solving some of the issues. Thanks for chiming in, Alex!
Stefan Vladimirov
Maker
@alexander_sumin like e.g. "where can I find alt milk in the office?"
Rahul Agarwal
Not just about responding to the same question, it'll also filter out the unwanted chats! Thanks mate and congrats on the launch!
Yana Tornoe
Maker
@rahul_agarwal23 Very good point! It's pretty good at detecting when somebody needs help and expects and answer and then it's daily chatter by the team. We've spent a lot of time on perfecting that flow so the bot can remain active in the busiest channels in the company without creating noise. Thank you for supporting us!
Stefan Vladimirov
Maker
Hello dear Product Hunters 👋 I am so excited about today's launch. Can you tell? This update comes after a year of talking with customers and iterating on feedback. Personally, I had loads of insightful conversations with Product Managers, Operators, Founders, Sales Enablement, and Support. And there was one recurring theme — people keep asking questions in Slack. In the words of one Product Manager, "Slack has become a nightmare." I felt for him. The pain was painted all across his face. Even teams that had robust documentation and had implemented AI enterprise search still faced the same problem. The problem is that: Adoption: People don't go to the new place. It's easier to ask. Hallucinations: AI-generated answers come up with stuff. In a recent conversation with a business owner of a pet insurance company in Australia, I learned that they tried one of the popular AI support assistants, but it was producing unreliable results, which made it a liability. We knew that the only way we could solve this is by: A. Instant adoption: Delivering answers right where people ask them (in Slack). B. Verifying content: Company experts would have the final say on the AI-generated answers. Basically, the AI does the heavy lifting, and the experts on the team just supervise it. I am so proud of the team for coming this far. The product is deceptively simple, and we put a lot of care into keeping it this way. Because at the end of the day, we believe that there are more important things in your day than documenting and answering questions. I sincerely hope this product will help great teams do more meaningful work.
Alex Naydenov
Amazing team and a true pain they are solving! Good luck and see you in slack <3
Yana Tornoe
Maker
@alex_naydenov yay yay yay! Thanks, Alex! Looking forward to helping your team in the growth journey!
Filip Stanev
Congrats on the launch! Can't wait to try it out in our Slack!
Yana Tornoe
Maker
@fstanev Thank, Filip! With your mad UX skills, I'm sure you'd have great feedback to share. Looking forward to! 👏👏
Andreas Sohns
The idea of an AI layer that captures and organizes know-how form chats is brilliant. It's going to save so much time and effort.
Yana Tornoe
Maker
@andreas_sohns Thanks for the support, Andreas! Exactly! It's a zero-effort documentation. It's the human know-how, captured and organized by AI for the benefit of the human again.
Esben Friis-Jensen
🔌 Plugged in
At my first company Cobalt we had multiple channels in Slack to answer questions in a centralized way to avoid DMs to key personel, but even with those channels, the burden was still on a few individuals to constantly answer recurring questions. Often these individuals were the best in the company, so it was not a valuable use of their time. QuestionBase solves this problem by automating questions on slack. So for me it was a no brainer to invest in them.
Stefan Vladimirov
Maker
We are so fortunate to learn from you @esben_friis_jensen1 ! Thank you for being part of our journey!
Yana Tornoe
Maker
@esben_friis_jensen1 Spot on use case and example of how growing companies slow down! AI can really do some magic here! Thank you for the support!
Chris Traganos
I’ve been SO thrilled + inspired watching you build this and address the needs of (smart) knowledge sharing at work - kudos to the team!!
Stefan Vladimirov
Maker
Thank you for the support @ctraganos !
Yana Tornoe
Maker
@ctraganos Thank you, Chris! Wow we've been on a journey for these past 10 years! There's so much potential to reclaim people's time from busy work. Really happy to have you onboard!
Tomas Laurinavicius
Congrats on the launch! Fun video! 👏
Yana Tornoe
Maker
@tomaslau Thank you, Tomas. Do you remember the fun Swipes videos from back in the days? :D
Tomas Laurinavicius
@yanatornoe you guys were early!
Yana Tornoe
Maker
@tomaslau Hahah yeah. Should have become an influencer instead of an entrepreneur :D
Francesco D'Alessio
Congrats on the launch guys! Sorry, I was always yesterday and missed this.
Yana Tornoe
Maker
@francescod_ales Thank you for the support today, Francesco! And the one since 2015! I found the first emails we've had around Swipes :)
Stefan Vladimirov
Maker
@francescod_ales Thank you for the support! You are the best Francesco!
Yashvant
You guys nailed it with Question Base! Automating Slack responses is a huge time-saver. Love how it streamlines repetitive tasks and boosts productivity. Great job!
Yana Tornoe
Maker
@yashvant_yp Thank you for the support! You're so right. Answering in Slack is such a time-wasting activity for growing and remote teams. We've heard about companies adding a Product Manager per feature to respond to related questions in Slack. Or making #ask-product channels where all the support agents post urgent questions and their PMs and engineers are routing shifts in responding. There's so much manual work that AI can do now.
Mitko Ivanov
Excited to see the second version already launched. I had great impressions from the first one!
Yana Tornoe
Maker
@mitko_ivanov1 Thank you! Yes, you were one of the very first people to try it. Tons of improvements in this update. Excited to power up your team again :)