Create intuitive how-to guides that quickly resolve customer support tickets. Easily organize a series of screenshots and video walk throughs that you can instantly share with your customers.
@richard_zoltan_toth thanks for the review! Curious to hear what additional features would you like to see in the future? What types of file formats would you like to add? Appreciate your feedback :).
@jepatel Interesting idea. So I assume you can easily screenshot your own product from your computer, so what kind of images would you grab from Google image search?
Looks like a frictionless way to share demos, support ticket information, or pretty much anything where you need to show how something does or doesn't work!
I request some features:
1. Inline embed feature: I can embed directly Presto content to my blog posts.
2. HTML support: I can drive the customer to other Presto project or my pages.
3. CNAME and white label: I can hide Presto branding
4. Media URL import: I can skip the upload from my computer and upload from URL that super fast and useful.
5. Comment support: customer can leave their comments.
6. oEmbed support: I hope a feature just copy the Presto link and paste to my content and it change to the content. It look like Youtube does.
7. Markdown support: if you don't support HTML for some security reasons, please support Markdown as Trello did.
Hi everyone!
Excited to post my first ever product on ProductHunt :).
I created this tool because I personally kept having to share how-to's, product demos and explainers with several people over email. I realized I was doing the same thing over and over: create a step by step guide with text, images and videos. So I built a tool that made this process super easy.
To see how it works, here's a product demo of how you would create a product demo (inception!) on Presto: https://www.getpresto.co/s/seDSw...
And here's an example product demo for slack: https://www.getpresto.co/s/keH46...
@ashok_raju looks nicely done. Out of interest though, how is this significantly better than, say a knowledge base article with step by step headings in a flow down a page?
@samrye_enspiral Thanks for trying Sam! Yeah that's a good point, but I found myself and others in Customer Support having to still respond with one off instructions (over email for example) to users with unique issues/questions. Do you use a knowledge base wiki? If so, how easy is it for you to create something like this and share?
@ashok_raju Really nice and simple product! It would be great to be able to do screen shots or screen captures directly from the product. Maybe with a chrome extension or desktop app?
@ashok_raju I've worked with various forms of customer support before.
I would probably use a KB wiki (whichever - they're much of a muchness) and use Loom to do video grabs and walkthroughs, then just embed in the page.
@ktkaushik Hey Kaushika thanks for trying the product! Regarding video and audio, my thought process was that audio requires users to put on headphones making it more difficult to consume. I was initially thinking of only supporting images and GIFs, but it was easier to just allow audio-less video. Very open to learning and improving the product based on your feedback - how important is audio to you? What are your thoughts on the product restricting this to make it easier for users to consume?
Also right now there is no way to embed, but feedback noted!
This is a really nice idea. Solves the problem of having to develop custom content for customers that would normally cost a lot. More than than, saves time. Congrats on the execution.
@lachlankirkwood thanks Lachlan for trying the product! It currently already provided some analytics. From the editor screen if you click stats in the top right you'll be able to see unique views, location and time spent. What other analytics would you be interested in?
Nice and easy to use, but would benefit immensely if there was a function to at least edit video/image size and placement, same goes for text. For example, to be able to add image on the half of the card and some text explanation on the side. Other than that, works perfectly fine.
I've signed up a few days ago and I really like it! Question to the maker of Presto @ashok_raju how come the startpage of presto is now displaying a complete different service (sales collateral, live chat and analytics)?
Are you shutting the how-to guide service down???
p/general
p/ama
p/introduce-yourself
p/self-promotion
p/kraftful
p/producthunt
p/wisprflow
p/screaming-frog-seo-spider
p/xnapper
p/google-chrome
p/fine
p/openai-api
p/bolt-new
p/elevenlabs
p/notion
p/pipedrive
p/attio
p/cursor
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It's a bit too simple at this moment, but this can be great in the future.
Pros:Easy to use.
Cons:No ability to add files other than pictures and videos.
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I request some features: 1. Inline embed feature: I can embed directly Presto content to my blog posts. 2. HTML support: I can drive the customer to other Presto project or my pages. 3. CNAME and white label: I can hide Presto branding 4. Media URL import: I can skip the upload from my computer and upload from URL that super fast and useful. 5. Comment support: customer can leave their comments. 6. oEmbed support: I hope a feature just copy the Presto link and paste to my content and it change to the content. It look like Youtube does. 7. Markdown support: if you don't support HTML for some security reasons, please support Markdown as Trello did.
Pros:Fast and useful for support
Cons:only photos and videos.
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Book About Remote Work
Probably have written my fair share of knowledge transfer docs this is a better tool than powerpoint / g drive
Pros:Pretty useful and straight to the point
Cons:A bit too simple, maybe the ability to hide the presto branding
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