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Postmates Plus Unlimited — Unlimited FREE deliveries on all Plus orders over $30
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this is great news! @basti : what happens if you pay for the subscription but your order is less than $30? e.g. order is $20, how much do you pay then?
@_jacksmith You will pay $3.99 or $2.99 depending on the market. You still pay ZERO service fee. ;)
@livejamie It is and support for signing up on android and web is coming very soon.
@basti To understand this correct
It's 9.99 usd/mo for free delivery BUT only from postmates plus partners (i assume companies where you get a cut) correct?
@andreasklinger Yes. There are over 3,000 Plus partners and we will have over 10K by the end of the year. You also don't pay any service fee! Partners like American Apparel are included as well.
I'm pretty sure I've paid more than $10 for an individual delivery before. This seems like a no brainer! Any cap on order size or anything?
Basti make a postmates premium where they'll deliver further. A monthly subscription. Asking for a friend
@basti Yeah uh, my friend Ned Nitroz. Could be anyone.
anyway please the service around here for food is terrible but it's not too far from the rest of your oakland service
@mechakoichi It slowly rolls out in more and more cities. I think we cover 10 right now.
@livejamie @mechakoichi @basti that shortcut will only work if you open it on iOS with the latest version :)
We're excited to launch the first subscription service for Postmates today! Many of us will be here to answer your questions!
@basti Hey Bastian -- Love postmates. Easter is over and I'm running low on Peeps. Can Postmates help?
@basti Damn! You guys do this right as I move from LA to Santa Barbara! I was probably your biggest customer!
@basti this is awesome. But I expect nothing less from you guys. And, once again, kudos for being an upfront and easily accessible CEO and engaging with your customers. Keep up the good work!
As a Postmates driver I'm curious to how we are compensated for this? If the customer is not charged a delivery fee, does this mean we don't get paid a delivery fee?
@wisj26 Your compensation stays the same and you will get a free Postmates Unlimited subscription if you do more than 10 deliveries per month. ;)
@basti I used to enjoy Postmates but to be honest 2 out of 5 orders had mistakes and Postmates would give me free delivery next time. I don't want free delivery I want order accuracy when I'm paying a premium for delivery. I have other options Caviar and Delivered Dish just to name two who have always got it right and are cheaper.
@bkerensa We faced some pretty crazy challenges in scaling our support team. Placing orders from over 50K merchants (per month) is also not a simple task BUT i'm not trying to find excuses here. We're doing the right things and they will hopefully move the needle. If you order from our Plus merchants, the orders is placed electronically and this reduces the error rate drastically. Email me at: bastian@postmates.com and i will mark your account with a free subscription so you can try it out.
@basti ok done and I understand scaling it ain't easy and I don't blame you guys but just individual errors that added up. I'd be glad to give it another try and like the idea of electronic order submission for better accuracy.
postmate's taking over the world --- postmates continues to show us how strategy is to be done
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