Subscribe
Sign in
PathPilot (YC S24) — AI-First Customer Experience Platform
PathPilot is an AI tool that transforms user session replays into “highlight reels,” helping you spot critical moments from thousands of hours of recordings. Save time, uncover insights, and take data-driven action to boost customer retention.
58
Replies
Best
I watched a few dozen session replays when I first joined a team, and it's very difficult to keep up with how many there are. How does the AI work? Does it analyze each frame to understand what the customer is doing? I assume it also stores that knowledge somewhere, so it can recall it later and determine if there is UX issues? I think AI would be good at recognizing patterns.
Congrats on the launch @inactive_user and team!
We used to use FullStory at Product Hunt. It was particularly helpful when launching new features or running a/b tests. But it was also challenging to ingest as we'd instantly have thousands of recordings.
Sounds like hotjar but without spending all that time watching recordings. Guess I will have to try it out.
Congrats on the launch! It's annoying to spend hours watching user session replays. This is really helpful 🙌
In my last company this was a very important usecase where users would appreciate the product a lot and then we could pick those up and make a reel. Congrats on the launch!
@inactive_user_ That's fantastic! It feels like you've solved a real time-consuming and difficult problem.
I just had an insightful demo call with Vladimir, the Founder of PathPilot (@inactive_user_). I'm really excited about the potential of this tool! Vladimir was not only knowledgeable but also shared some valuable tips for me. Looking forward to seeing the impact PathPilot will have on my product! :)
Hey Vladimir,
How does PathPilot determine what constitutes a "noteworthy event" in a session?
Can users customize the criteria for what gets included in the highlight reel?
Congrats on the launch!
@kyrylosilin Good questions:
Right now "noteworthy events" are not strictly defined. It is a mix of what the customer wants to see more of (e.g. users interacting with a new feature) and what is discovered organically (UI issues, interesting user behaviors, etc).
We regularly adjust our highlights based on customer feedback.
Highlight detection is currently semi-automated. It's a mix of humans and AI, moving increasingly towards automation (though much work remains).
This sounds really interesting and something that might be super useful for us. I also really liked your landing page. Huge congrats
@daniel_xpo Thanks Daniel. @andressul designed our landing page on very short notice. He's great.
Giddy up! Passing this along to my product manager friends.
I'm also excited to see if CSMs can use this to identity which new customers log on but fail to use features in a meaningful way.
@james_ulan Thanks James. We have a bunch of functionality planned specifically for CSMs.
@inactive_user_ can’t tell you how exciting that is because I’ve haven’t seen AI touch them in the same way as coding and sales.
PathPilot sounds super useful! I’ve spent way too much time watching session replays myself, so having AI help with that sounds like a game-changer. Excited to see how it works. Congrats, Vladimir!
@davidcarter Thank you. What context were you watching them in? What were you looking for?
Great product, really helped us analyse our user sessions to discover a few bugs before our launch.
It would be awesome if PathPilot could also provide trend analysis over time to identify recurring issues across sessions
@aciscio_deschamps Yes. This is frequently requested, and we aim to build this functionality as soon as possible.
I can see this being incredibly useful for quick identifying user pain points and areas for improment
You guys fixing a huge problem. A lot of time savings due to these solutions will. Best of luck to the team.
@orkhanh Thank you, I'm interested to hear what you've been using session replays for. We've seen a lot of different use cases.
We've used it for several cases:
- for detecting any bad UX (one time we found that the CTA button was hidden behind the chat overlay (when it was opened)
- to find out any dead clicks
- text to fit the UI frame of elements (especially when users have a different than English default browser language)
- to identify where users think more before taking action
- a lot of insights after watching the behavior of users in pricing pages (that helped optimize it)
- and more
@orkhanh Nice, yeah. Those seem like great finds/use cases. It's a lot of digging to find the UX gold though right?
I'll shoot you a message tomorrow to see if we can help. It's bedtime!
Amazing work, @inactive_user_ and team! PathPilot is setting a new standard for user experience analysis. The blend of AI and human oversight in generating highlights is intriguing. Can you delve into the process of how you fine-tune the AI’s understanding of what constitutes a "noteworthy event"? This could be a game-changer for product development! Go YC Alum!
Tiempo