Parlor
p/parlor
A Feedback Management for teams who care about their users.
Keith Frankel
Parlor's New Announcement & Feedback Hub — A free in-product hub for announcements, feedback & support.
Featured
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Share product updates, collect user feedback, and integrate 3rd party tools (such as live chat or an FAQ) so users have everything in one place inside your product. It’s also entirely brandable, so users won’t know the difference between our product and yours.
Replies
Pete Skomoroch
Handling announcements and customer feedback in-app is a pain and it feels like CS messages go into a black hole. A plug-in layer to run community management and product feedback in one place makes a lot of sense!
Keith Frankel
@peteskomoroch Release notes, user feedback/requests, customer support triaging, knowledge base/FAQs, transparent roadmaps, user voting on features... Today these exist in a dozen different places, most of which aren't inside of the actual product. Only makes sense to provide all of these in a single user experience.
Sean Horgan
Really like the nudge to users to prioritize their feedback. Brilliant idea!
Jay Acunzo
Gotta say how beautifully designed this is. Care for craft is 100/100.
Jonah Stuart
Someone with good taste! Appreciate the props @jayacunzo
ethan macdonald
@thekeithf is a handsome man whomst makes smart and intelligent products with my good pal @jonah_stuart it would be prudent to use their product to improve your app, software, or heck your blog about cats
Keith Frankel
@jonah_stuart @ghanbak :) hahaha... Ethan! We miss you bud. Hope all is well, and thanks so much for the love.
Jonah Stuart
Hey folks! I'm a Cofounder and Designer here at Parlor! Keith said it all in his comment, but wanted to offer myself up for question answering, conversation, or any miniscule amount of feedback! We thrive off any human connection we can get these days! You can ping me here or shoot me an email at jonah@parlor.io.
Keith Frankel
Hi everyone! Keith here from Parlor. Hope you're all still healthy, safe, and at least a little bit sane during these crazy times. I know we've all been navigating uncharted territory over the last few weeks, with no shortage of uncertainty and financial insecurity affecting many of our fellow makers. As a small team, we're very much in the same boat, and as such have been doing our best to try and find ways to move forward while waiting for the world to return to normal. Today, I'm thrilled to get to announce one of those efforts which we hope many of you will really get a lot of value out of – a brand new free tool from the team here at Parlor. We took a pinch of the full Parlor feedback platform, sprinkled in some new customization options, stirred them together into a simplified experience, and baked it for roughly 8 weeks of work from home time. And voilà: Parlor's free in-product announcements and feedback hub was born! (Sorry, I've been doing a lot of baking these days.) It feels like an odd time to be launching a new product (and we certainly discussed whether we should wait), but we ultimately decided that frozen budgets be damned! If we can help other teams – big or small – better engage and communicate with their users, then by golly now's a great time to do it. So, the team at Parlor presents for your review our new in-product town hall. We hope you check it out, use it, and love it. But even if you don't, we hope that you send us feedback (keith@parlor.io works)... it's sort of central to what we do as a product feedback company. Thanks again everyone. Please stay safe, and hopefully we'll talk to you soon! Keith
Louise Au Yeung
Hi all, VP of eng checking in here! Thank you so much for taking the time to check out the launch of free in-product announcements and feedback. We've been hard at work to build a powerful, free tool to allow companies to engage directly their users and we're excited that we can share this with the world. By working with users collaboratively, product and engineering teams can build better products. After all, we want to build features that will be enjoyed and appreciated by our users, why not ask them directly what those might be? Looking forward to seeing how Parlor can help teams be more effective. Please let us know if you have any questions or comments!
Louise Au Yeung
@ben_calegari woo - thanks ben! i hope you're doing well and staying safe out there
Mark Fishman
This is awesome - looks like a great way to get teams on board with user research
Keith Frankel
@marksbrainwaves Thanks, Mark! Thrilled to hear you say that. Please give it a spin and let me know what you think. Always happy to talk shop with fellow product folks!
Brett Casey
Good stuff! Thanks!
Trajectory Ventures
This is the future of all product development and being able to harness the power of our biggest asset. Our users. From CRM to URM bravo @thekeithf and team!