@haroon @fletchrichman Fixed! @fletchrichman hit his share limit. ;-)

@_jacksmith Thanks, Jack. Our team has a pretty dialed-in focus on good design. Part of our core thesis is that the UX of the traveler's journey is in need of some love. :-)

@andrewhyde Thanks for the kind words, Andrew! You're an OG Pana user.

@vickizhou1 Thanks Vicki! Love what you are building as well. The illustrations on your home page are on point. Who did them?

@lillerik We've loved helping you travel, Erik. You are quite the jet-setter!

@rkho Glad we could help, Richard.

@_rsamuelson 🎉 :-)

@devontivona I'd love to see: 1) Specific recommendations for different deals on either activities, events, restaurants that are exclusive to Pana. I'm often not sure how to ask for these, so it would be better if they automatically were recommended to me. Now that it is threaded, I could see a view alongside each location that recommends these. 2) Easy ability to turn on an "expense button" that takes everything I buy during a trip and sends it to Expensify, etc. 3) The ability to get alerted when there are great deals to fly to different places that I haven't been. I've tried several solutions for this, the general concept is that once a year I'd love to go somewhere exotic at a cheap price and I don't care where it is. 4) Trip planning with friends/coworkers :). Ability to easily plan and pay for a group trip.

@fletchrichman I think #1 is huge. We're building a pretty massive database of curated content, and we want to start leveraging the power of that content beyond what we're doing today. I like the idea of viewing these inline in your thread when contextually relevant. Stay tuned for #2. ;-) For #3, have you checked out @gillianim's HitList? It would be really cool to get HitList recommendations in Pana. *Hint hint nudge nudge* #4 is hard. Group travel is such a beast, but we're certainly thinking about it. Q for you: would you prefer a group chat with both your Pana agent and your friends together, or would you want the Pana agent to have 1:1 conversations with each friend? I could see the earlier be useful in some situations, but I could also see it get super noisy if part of the conversation wasn't relevant to you.

@devontivona Just downloaded hitlist, cool!! // @gillianim I would want Pana to have 1:1 convos with each friend, and manage follow ups and nudge them for payments. My Pana agent could update me when they pay or give me a breakdown of people's preferences on flights, etc. I have grown to really hate group texts...

@fletchrichman Yeah, that's our thinking too. Group texts are typically AWFUL. A shared itinerary (and planning space), but separate chats is where we are trending.

@loganhale Thanks, Logan. Means a lot! 🙌

@themelamini Melanie, thanks for the kind words, and great question. There certainly are quite a few concierge services surfacing these days—seems to be a big trend in the industry right now. One of our largest differentiators is that we focus exclusively on travel, so we're able to become content experts in that specific area. Some of the general concierge products are fantastic: they are great for things like ordering food, but fall down in travel where expertise (and technology) is required to give you a fantastic experience. Within the subset of travel concierges, there are a couple of things that make us different. We're one of the first tech-enabled travel concierges, so we've had quite a lot of experience learning what works and what doesn't for our customers. We're also different because we have a membership—$19/month or $199/year. I'll be honest: for some, this is a deal breaker. But, our membership allows us to focus 100% of our efforts on delivering phenomenal service to our members. Our members are the most important people to us, and we spend every day thinking about how to give them back more of their time so they can focus on what matters. Without a membership, other concierge products need to monetize on commissions given to them by airlines and hotels, so they will often make decisions based upon what drives more commission revenue, not what's best for their customers. Let me know if that helped answer your question!

@devontivona very interesting approach. The price point might be a hurdle for some at the beginning but then you kind of guarantee a quality customer who is there to live the experience - for a purpose of getting what they need out of a concierge product. I would suggest maybe dropping the membership price as a special offer for new users so you can get some users in. I really do believe that membership prices are a mental block for many and it could stop you reaching your initial potential. I don't know how long you've been around and how many users you have, you might have 100's of thousands already but it might be a nice marketing approach to get new people in. I totally agree that the other concierge products work on who has the best offer/commission so its not natural. The user's needs and wants always comes first. Always. Good luck.

@matthewerley Thanks, Matthew. Death to the "travel apps" folder!

@samir_doshi Thanks for the endorsement, Sam. We believe in people! We are still heavily invested in tech and machine intelligence, but we're interested in how the integration of AI + people makes for better human interactions, not replaces them.

@davidcohen Aww shucks, David. You're making us blush.