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Milestone — Interactive, gamified product tours for SaaS
Make onboarding a breeze & skyrocket engagement with Milestone. Build personalized, interactive tours with gamified elements & smart triggers - all without writing a line of code. Fun & effective, it's the user activation secret weapon for SaaS.
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Sasha Zaiats 🇺🇦
Maker
📌
👋 Hey Product Hunters!
I'm Sasha, COO & co-founder of Milestone. As a UX Designer, crafting intuitive experiences is my jam. But traditional onboarding tools? SKIPfest. ( Anyone else skip those "Here's the Dashboard" tooltips?)
The struggle is real: a whopping 75% of users churn because of bad or non-existent onboarding.
Milestone solves this.
We built a no-code gamification platform to make user onboarding engaging and effective.
Here's the magic:
🕹️ Interactive tours: Ditch passive clicking! Get users involved with gamified steps.
👥 Super-personalization: Show the right features at the right time with advanced triggers.
💻 No-code builder: Build flows in minutes, no developer needed. 🪄
🎉 Virtual assistants & rewards: Keep users motivated with friendly guidance and fun rewards.
We're passionate about building a better onboarding experience. What are your pain points?
P.S. We'd love your feedback on the platform! 💚
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Maker
@sasha_zaiats happy to build it with you❤️
btw everyone who's asking me about the video – here's the creator haha
Maker
@ena_gluhakovic thanks a lot!
Currently, we incorporate animated GIFs to celebrate user milestones, such as completing steps or flows, with options like confetti, party poppers, and words of encouragement. We enhance engagement through interactive flows, empowering users to choose their next steps with our branching feature.
In our upcoming release, we’re developing a sophisticated rewards system where users earn points for their activity and habits on the platform. These points can be redeemed for perks like early access, trials, or discounts. We provide intuitive tools and APIs for easy implementation.
Regarding virtual assistants, we’ve begun with three protagonist avatars and are expanding their capabilities to include personalized and engaging video attachments, enriching the user experience.
Maker
@yanffernandes thanks 😊
Would love to hear the feedback about usability of the product!
As more and more people are requesting version for mobile, we probably would thing towards this direction too!
As for GIFs on landing page: we recorded platform with ScreenStudio. And then I turned them into GIF format
Maker
Hi, Product Hunters! 😸
I'm Anastasia, CEO and co-founder of Milestone.
As a Product Marketing Manager working with B2B SaaS startups, I felt the struggle of building an effective, interactive user activation and engagement. Especially at scale.
The only way was to use generic, impersonal, hard-to-use and expensive tools:
❌ Static product tours
❌ No gamification, boring experience
❌ Personalization locked behind sales calls
❌ Need hours of developers time
We decided to fix it, and built Milestone:
Milestone – the no-code gamification platform to supercharge user onboarding, activation and engagement.
Why Milestone?
✅ Interactive & actionable tours: No more passive clicking! Get users engaged with gamified steps.
✅ Super-personalization: Advanced triggers show the right features at the right time.
✅ No-code builder: Build flows in minutes, no developer needed. 🪄
✅ Virtual assistants & rewards: Keep users motivated with friendly guidance and animated rewards.
Plus, the magic:
– Build inside your product with a Chrome extension
– Hotspots to trigger flows seamlessly
– Highly segmented user targeting
– Sneaky conversion analytics to track progress
– Fully white-labeled for seamless integration
– Unlimited flows & team members
– Startup-friendly pricing: get 50% off annual plan or first 3 months!
We ❤️ your feedback! What do you love about Milestone? Any additional features you’d love to add?
We'll be here all day answering questions & soaking up your feedback!
@anliamets Congrats on the launch! 🚀
Love the list of magic that you've listed 😀
What would you say is the main reason users dismiss onboarding popups? And how do we use Milestone to address this?
Maker
@jgani haha we love magic! 🪄
I'd say personalization is a key, with the right message at the right moment onboarding will be just 'unskippable' as it target the pain points user wants to solve right now.
What do you think about it?
Launching soon!
@sasha_zaiats Big congrats on the launch! I really love the idea behind this tool / others that take on the onboarding flow by adding gamification for no code folks trying to implement solutions that simply just work.
I guess the main differentiator between this and say an arcade or even Intercom's product tours would be the gamification component? I'd love to hear a little more about your differentiators for the tours!
Launching soon!
@sasha_zaiats I also really like the introducing milestone video and site style - features / pricing / terms / privacy policy and some social links - no frills but all things that I'd be looking for.
Maker
@dzaitzow Thanks! Our main differentiators is gamification and dragging user throughout the platform. As for gamification we have branching, animations and virtual assistants. stay tuned, because we just launched this one, but are already planning something wow!!
P.S. we have almost similar surnames, lol
Hey Anastasia! Definitely I’m gonna try it out because the product we’re launching soon needs a tour like this. Thanks for helping on that and I wish you all the best here.
I wish this was launched a couple months ago... I was looking for THIS exact thing. I tried a ton of other options and ended up with a weird open source mess instead.
Tons of people will sign up for complex platforms and abandon because it's hard to get things set up. A good example would be a social media management tool (buffer, taplio, etc...). There are 100 features and you have to figure out what to do, how to get started... and that process is a challenge that can make users not get started.
Good onboarding to show off the features is a huge way to get people to stick with the platform and reduce churn.
Excellent product and congrats on the launch!!
Maker
@anthony_latona well said!
Thank you so much!!
I am curious to know which open source you have used?
@sasha_zaiats I ended up using this free solution, https://shepherdjs.dev. It's not terrible, but it's sort of basic and takes quite a bit of time to set up.
If there was ever a low cost tier, I'd surely use milestone though. Looks cool for sure, but a bit too much for me at this point...
Anyone with a profitable SaaS should invest though for sure.
Congrats on the launch, and kudos for creating a nice looking, fun and easy to use Product Tour Editor !
Everything now is about "show, don't tell". Well Milestone does exactly that and helps you show your product in action instead of screenshots and never ending loom videos.
Love it.
Maker
@toni_pm yesss, I LOVE the analogy!😻
thanks a bunch for supporting us!
Quite cool. i made a case study around this strategy.. I'm fully for it https://www.growtharchive.xyz/st...
Maker
@cameronscully_ woww, that's amazing! ⚡️
will check it out
what was your biggest insight?
@anliamets Increased trial to conversion rate and user retention from the gamified self-learning process
Congrats on the launch 🙌 Curious to know, how are you building personalization for the activation experience.
Maker
@lisadziuba Thanks!
So we have got a bunch or features to provide personalization.
📌 Triggers:
- Time-based triggers: Initiated based on the duration spent on the platform.
- Action-based triggers: Activated when specific actions are taken, such as clicking on a button or accessing a particular page.
👥 Segmentation by Role:
This feature involves integrating with your platform to segment users based on their roles. For instance, Developers and Designers would follow distinct user journeys tailored to their respective roles.
🕹️ Branching:
This feature empowers users by presenting them with options for their next steps, accompanied by associated flows.
What are your thoughts on these functionalities?
Maker
@isatanis oh yess, we're working on this – for now we have branching, animations and virtual assistants. stay tuned, because we just launched this one, but are already planning something wow 😻 related to gamification
Hi Anastasia,
Congratulations on the launch of Milestone! It's exciting to see a tool that tackles the challenge of engaging users right from the get-go. The no-code aspect is a huge plus for teams without extensive developer resources. I'm particularly intrigued by the idea of virtual assistants and rewards. Can you share more about how these features enhance the user's journey?
Wishing you and your team much success with Milestone!
Maker
@alex_dulub thanks 🙏
The concept behind virtual assistants and rewards is to enhance the user experience by narrating a personalized story about the product, similar to what a sales team or customer support does. However, with Milestone, you don't need to invest heavily in staff resources.
It is like giving these emotions when you congratulate the user with every milestone, keep them engaged and interested.
It's exactly what I was looking for BaliBam, my SaaS product!
Well done, Anastasia!
Maker
@alessio_mavica I'm so excited to hear that – thanks a lot, Alessio!❤️
It's a great use of gamification and a great design for a first launch. Is it only applicable to the web? Will a Flutter integration be coming soon? Good luck @anliamets and team
Maker
@ty_robb thank you for your feedback, Tyrone. Cross-platform onboarding is one of the ideas we are exploring for the next iterations.
Congratulations on the launch, team! The tool looks like a real gem for increasing user engagement. Can you please let me know how it differs from similar solutions like UserGuiding, for example?
Maker
@valeriia_dziubenko thanks a bunch!❤️
our philosophy is to build interactive experience for B2B, like Duolingo for SaaS. we have easy capturing, so you can create flows literally in seconds, and gamification elements like asking users what they want to learn today, animations and it's just the beginning!
So proud of you! I am following your journey for some time now and to be honest....milestone looks even better than I thought it would! 🤩 I will definitely look more into it and see if and how I could implement to mintment! ☺️ All the best today and huge congrats! 🏆
Maker
@matej_cabadaj thank you SO much!😻
I'm so happy to build in public and meet such amazing makers like you
Congrats on that launch. Milestone will change the way SaaS onboarding. Cool product. Good luck, team!
This looks really promising. Personally, I hate taking product tours, but when skip, I feel stupid not knowing how to use it 😂
Maker
@halyna_plagiarismcheck_org YEES, literally my words! I used to skip skip skip the boring tour, and then I am like “hm, what to do here?”😅
So hoping by having flexibility with using triggers (helping when it is needed, at the right time) + showing features to specific segment ~> will dramatically improve users experience 😋🙌🏼
Nice idea - this gamer loves gamification even post-Minecraft and the lifeification of games. Looking at this for the various SaaS products I work on.
Seems interesting but apart from the animations is there some more gamification involved? It isn't very clear to me.
I compared recently 9 well known user onboarding products (part of my upcoming launch of https://onboarding.study) and only Chameleon offers playful confetti animations. And they cost 10x more than Milestone, haha.
Anyway, it's a nice add-on but I'd want to know how Milestone differentiates from other tools available on the market.
This is really great! This makes DIY onboarding even cooler. Gamification is a great motivating touch. I wish the team good luck. And congratulations on the launch of the product. @anliamets
I think you've hit the nail on the head. Onboarding is tricky for everyone, and for most SaaS companies a huge point of drop-off. Adding gamification without having to go through development and bog down your roadmap is a major added benefit. Well done team!
Maker
@florian_myter thanks! Working as UX designer I experienced this issue myself, a lot of people churn in the beginning not having onboarding at all, or just boring generic one.. happy to hear this feedback 🥰