Customerly Knowledge Base Platform — Free of charge knowledge base tool to reduce support tickets

I have to say this looks very promising, mainly for the ones having a hard time to keep up with the Intercom pricing. Even though that might not be the best users, that can always change overtime. I would consider upgrading the home page a bit, the backend seems really powerful while the front end is not very tempting. I would also recommend showcasing some of the help centers your users have created :) In the long term, you should consider making a 'VS Intercom' page comparing the pricing of having the intercom help center + live chat compared to your solution. Is there a way to import content from intercom? Congrats on your launch!

Customerly has been evolving everyday, and the transition of the software has been incredible. I will highly recommend this over all other chat for your business.

Pros:

Amazing platform and brilliant founders!

Cons:

None I know about

👋 Hey everyone! First of all, thanks to all my team to make this possible. We are psyched to be here again. Let me tell you a story. One of our customers, Katy Purry, had a serious issue. She was struggling to catch and defeat the mysterious lights. 🐈 She has thousands of customers on her platform where she shares her knowledge about the best practices for kittens to survive in this human world. We helped Katy Purry to spread the word about her issue. Now she is delivering her knowledge to thousands of people all over the world. She finally figured it out and now she shared this must-read article with us. Find here her article on how to catch mysterious lights: https://go.customerly.io/katypur... If you want to get access to the same product she's using daily to help her audience and to reduce customer support tickets, then you need to create a free of charge account. By using Customerly Knowledgebase you will get for free: ✅ An easy to start and implement help center to share with your customers ✅ A complete dashboard with metrics about views and most searched terms ✅ Analytics for each article ✅ A live chat to assist your customers from every article page ✅ A complete customer support platform to share your knowledge base articles. I'm hoping to get your feedback, questions, and ideas here 🙏 PS: ❤️ We have a great deal for Product Hunt, too: Apply the code PRODUCTHUNT to save 50% OFF if you decide to go for a Pro plan. PPS: 😻 The knowledgebase is and will remain free of charge for you.

Customerly has improved daily from the beginning. Their team really listens, is very responsive, and works to bring value to their users and yours. The knowledge base is another great tool in an already excellent toolkit!

Customerly team is amazing at support.

Pros:

Great update, always happy to use Customerly

Cons:

None yet

Customerly for the win! At @deer_designer we all love the app, love the service, and love the team behind it ❤️️

You need to add a link to unsubscribe from your integration campaign. You keep sending me countless emails and I can not if you want to remove me from your list, that way you get spam for free!

With our new Knowledge Base you can provide a quicker way for customers to reach you by integrating Customerly to a knowledge base. Customers can see relevant articles as they type in the search and get answers quickly without having to wait for a response from an agent. You can add this support tab in your web app, and anywhere else your customers might need to contact you. 🛵

We use Customerly for everything @bluoodigital and now with the knowledge base this will streamline things even more. The UI is simply amazing and palatable and the UX is easy and defined. Very happy with Customerly and this is for sure a winning platform.

Definitely worth if you wish to have an open channel of communication with your users and customers

Pros:

Great product and great customer support. Customerly helped us generated thousands of leads at ludwig.guru

Cons:

Chat is perfect as well as key features. Some new features could be improved (more customization is needed)

I'm super happy to have Customerly. I use it on my membership site so my members can contact me when they need something, but it's also open to new potential members. I think you need a way for people to access information when they're on the page. I like how pretty it is and while this isn't a business decision for most it is for me. I've used the app for about 3 months. The support is wonderful and the team are always updating it.

Pros:

Easy to use, nice platform to look at and work with.

Cons:

I haven't experiecned any issues

I've been using Customerly for about half a year (since 2018-11-28) Product quality and team willingness are top quality. I tried the top 10 live chat systems and finally decided without hesitation for Customerly. It was a very good decision - thank God.

Pros:

Today from Customerly support

Cons:

All is OK. thank You!

Great Product, Great Support and Company

Pros:

Great, Necessary Resource

Cons:

As an integrated solution to the Customerly Suite... No CKBP makes total sense.

Simple, effective and so far the most affordable on the market. Congrats guys for bringing the best all-in-one tool in my life :)

Very promising product! PRO: They package features that just make so much sense to have in the same product. CONS: Not translated into Danish. Yet :-)

This is a must have for any business.

Pros:

These guys are first class, and so is the knowledge base

Cons:

Haven't come across any

All other product are awesome too !

Pros:

Honest founder and amazing product !!

Cons:

Nope I can see for now !!

Awesome product with a great team! Best alternative to Intercom! 🚀💪🔥

No brainer platform! If you don't get it, you will regret it :)

😍😍 Customerly is just fantastic. The new pricing appealed to me more. The KB is sexy. I will create, create and create applications as I want. I highly recommend it.