Kevin William David

Kommunicate 3.0 - Automate customer conversations across channels with AI

Kommunicate allows businesses to build, deploy and maintain powerful chatbots on their websites and mobile apps. Introducing Kommunicate 3.0 with Flow Designer, Advance Analytics and Omnichannel integration capabilities.

Add a comment

Replies

Best
Devashish Mamgain
Maker
Launching soon!
📌
Shoutout to @kevin for hunting us. Hi PH community! 👋 Dev here, co-founder of Kommunicate, a Conversational AI platform that gets you one step closer to your customers. Foremost, we are super excited to be back on Product Hunt after 2 years!! And what a ride it has been since then - we processed 300+ million messages, 50+ million chat threads, and served more than 1000+ customers in 40+ countries. Today, I am thrilled to announce the launch of Kommunicate 3.0 - the most powerful and integrated AI platform that combines the power of live chat, chatbots, and helpdesk automation to provide businesses with a unified solution for handling customer inquiries, providing instant support, and delivering exceptional user experiences. Here's a quick glimpse of what is new in Kommunicate 3.0 - 💡More powerful NLP engine - With a much more advanced NLP engine, Kommunicate bot responses are now more accurate and relevant than ever before leading to a superior customer experience. 💡Omnichannel Communication - We have expanded the capabilities of the platform beyond chat, enabling businesses to engage with customers seamlessly across multiple channels, including web chat, mobile chat, email, and social media platforms. 💡Advance Analytics - A much more comprehensive and advanced analytics dashboard to measure the performance of not only human agents but chatbots as well! 💡A wide integration ecosystem - Kommunicate can now be seamlessly integrated with solutions such as Zendesk , Pipedrive, Magento , Moodle , Wordpress , Shopify , Google Analytics, and many more. This facilitates a seamless data flow between different tools and improves collaboration, enabling businesses to leverage their existing tech stack. 💡More Secure and highly scalable - Recognizing the diverse needs of businesses, we have prioritized scalability and security a lot ensuring that our solution can cater to businesses of all sizes, from startups to enterprise-level organizations, while maintaining robust security measures to protect sensitive customer data and ensure compliance with industry standards. Go ahead, try out 30 day full access trial of Kommunicate! And, do not forget to share your love and feedback with us - it means the world to us! Happy Kommunicating! Dev, on behalf of the Kommunicate team.
Gabe Moronta
@kevin @devashish_m It's always important to communicate with customers, so this is amazing! Great work!
Devashish Mamgain
Maker
Launching soon!
@kevin @gabe_moronta Thanks Gabe
Yogesh Joshi
Maker
Launching soon!
📌
Thrilled to see the love and support PH community has shown to this launch! Your enthusiasm, feedback, and engagement have been truly remarkable and gives us the confidence to continue to push the boundaries. We are grateful for the opportunity to be a part of this vibrant community and looking forward to your continued support! :)
Devashish Mamgain
Maker
Launching soon!
📌
Dear PH Community, We wanted to take a moment to thank all of you for helping us create such a successful launch on Product Hunt. Your enthusiastic support and enthusiasm were critical to our success, and we appreciate the time and effort you put into helping us spread the word about our product. It was amazing to see so many people engage with our product and provide valuable feedback. We are truly grateful for all your kind words and encouraging messages. Without you, our launch would not have been nearly as successful as it was. Thank you for being a part of this journey with us! Best regards, Devashish
Abdul Yaks
Do you folks integrate with Intercom? Or will I have to replace it?
Yakibiya Lokachini
@abdul_yaks It seems like a more sophisticated Chat tool than Intercom. Intercom is either live chat or workflow based, Kommunicate is an NLP based Chat tool.
Abdul Yaks
@yakibiya_lokachini Thanks! This is really helpful.
Devashish Mamgain
Maker
Launching soon!
@abdul_yaks as of now, we don't have integration with Intercom. As rightly mentioned by @yakibiya_lokachini we are an NLP based chatbot platform, that also provides live chat handover to agent. Kommunicate works on Human + Bot hybrid approach which means you have AI Chatbot as your first point of contact and for any cases where the bot doesn't know the answer, it does a seamless handover to a human agent within Kommunicate.
Devashish Mamgain
Maker
Launching soon!
@abdul_yaks we did added an integration for Zendesk (Zopim Chat) https://www.zendesk.com/in/marke... Happy to build an integration with Intercom, here is a quick link to get connected to us https://calendly.com/kommunicate...
Kandahu Deyukilo
💡 Bright idea
@abdul_yaks @devashish_m I'd say pick the top 3 tools in the space, Zendesk is perfect, Intercom is next and maybe Zoho! Those would be perfect integrations to get started!
Bart Drijver
Looks really interesting!
Devashish Mamgain
Maker
Launching soon!
Thanks @bartdrijver97 I see that Taglayer also focusses on improving customer experience, in your view what is the most important thing in customer experience that any organization should take care while automating the customer interactions?
Bart Drijver
@devashish_m We're more focussing on the website experience, driving more people towards conversion by personalising websites, mailings, notifications, and retargeting. Although I'm a big fan of automating customer interactions. We might want to use something like Kommunicate for our PH launch!
Devashish Mamgain
Maker
Launching soon!
Thanks for sharing your views @bartdrijver97 Rightly mentioned, Personalization plays a key role in customer experience
Max T.Pham
Congrats Devashish on your luanch! With many years in eCommerce & managing a large scale CRM platform for our Customer Success team, I find this is a potent blend of live chat, chatbots, and helpdesk automation. Keep up the good work!
Devashish Mamgain
Maker
Launching soon!
Thanks @maxtpham , good to see your comment. Would like to learn from you as what is the major challenge you see while managing a large scale platform?
Max T.Pham
@devashish_m, at large scale, as the customer happiness is tightly tied to our Risk & Lost + and is directly related to our profit & LTV, so every decision we made must be carefully tested and measured from the multiple metrics (from our internal model). - the hard thing: not so easy to apply brand new things - the good thing: we have data before making any decision We have tried with Chatbot, but no luck, it was not successful as expected and we are still operating a large CS team. But anyway, we will be back to the Chatbot solution sometime in the future. Definitely, it will add value to both side customers and the company. Good luck with your launch and your product!
Devashish Mamgain
Maker
Launching soon!
@maxtpham Thanks for sharing the valuable insights.
Neil Roy
@devashish_m - Working closely with Customer Success over the last 7years, I've seen the the progression from canned msgs - to now AI generated intelligent responses. Great to see Dialogflow & other integrations available. Kompose looks super promising, well laid out use-cases on the website. Congratulations on the launch, keep up the good work!
Devashish Mamgain
Maker
Launching soon!
right @neilroy91 AI and NLP related technology has progressed a lot in the recent years, and with the launch of ChatGPT, things are going to reach next level in the near future. Thanks for your appreciation. Thanks to @manab_boruah, @sonu_jangra and team to show use cases on the website.
Atharva Bondre
Congratulations on the launch of Kommunicate 3.0.2 on Product Hunt! 🎉 I took a look at your product and it appears to be a powerful tool for customer support and communication. The new features and improvements you've introduced in this version sound impressive. The integration with Jira and Zapier is a significant enhancement, as it allows for seamless collaboration and automation, enabling teams to streamline their support processes. I also appreciate the addition of the chatbot builder, which empowers users to create customized chatbots without coding. This feature can greatly improve efficiency and provide consistent responses to common queries, enhancing the overall customer experience. The analytics and reporting capabilities offered by Kommunicate 3.0.2 are valuable for businesses seeking to gain insights into their customer interactions and support performance. These insights can help optimize processes, identify areas for improvement, and ultimately provide a better support experience. To further engage potential users, showcasing real-life examples or case studies of how businesses have benefited from using Kommunicate can be impactful. It helps build trust and demonstrates the practical value of your product. Lastly, it would be beneficial to provide a clear pricing structure and the different plans available. This allows users to easily understand the cost and features associated with each tier. Overall, Kommunicate 3.0.2 appears to be a comprehensive customer support solution, empowering businesses to provide efficient and personalized support experiences. Best of luck with your product launch, and I look forward to seeing its continued success!
Devashish Mamgain
Maker
Launching soon!
We will incorporate more changes on website to highlight case studies and benefit, we have listed some of the case studies here: https://www.kommunicate.io/case-... Thanks @atharva_bondre1 for taking out time in looking at the product and sharing detailed feedback.
Manab Boruah
@atharva_bondre1 thank you so much for taking the time out and check out our product. We will definitely work towards showcasing more use cases, thanks for the suggestion.
Jorge Esteban Cisneros
Congratulations to the Kommunicate team. I have witnessed the growth and all the improvements that have been made. For more than 4 years we develop our chatbots in Kommunicate, we are happy 😉 The new features are amazing! Keep going for more!
Yogesh Joshi
Maker
Launching soon!
@jorge_esteban_cisneros It has been all possible because of Customers and Partners like yours who have placed their trust in our solution from the very beginning. Looking forward to even a more successful future together!! :)
Manab Boruah
Thanks so much for the kind words, @jorge_esteban_cisneros . Thank you for always being a part of our journey. We couldn't have done it without our customers, and you guys are an integral part of Kommunicate.
Vatsal Sharma
Congratulations to the team on the Launch! I liked your idea, Much more to come by your way.. 🎉
Brooke A
Thank you so much for supporting the product @imvat18. Please feel free to try out the product for FREE.
Parth Shrivastava
I have personally used Kommunicate for the last few years and can vouch for the product. It's simple on the surface but packs so much metal in the middle and is highly customizable. Good stuff, @kommunicate team.
Devashish Mamgain
Maker
Launching soon!
@kommunicate Thanks @parth_sh for the support
Alpesh Vaghasiya
Best of luck for your launch and you tool is looking powerful. Most important is that we don’t need to know coding for building bots. It’s looking great and awesome tool. Looking forward to try it. Can you able to share that how it will help in SaaS and service base businesses?
Manab Boruah
Hey @alpesh_vaghasiya2, thanks for supporting our launch. As you mentioned, we have a no-code flow designer so you can visualize and build your conversations. If you have a SaaS product, you can place the bot within your product and have it answer your frequently asked questions. And if the customer needs immediate attention, he/she can be routed to a live agent. The bot can also be used to teach users about your new features.
Sunny Kumar
Looks Great! Gonna try and share my feedback! Congrats on the launch team. 👍
Mousumi Sharma
Maker
Launching soon!
@sunny_sogra Really appreciate your support! We can't wait to see what problem you would solve with Kommunicate.
Shubham Pratap Singh
Congratulations on the launch🎉🎉
Mousumi Sharma
Maker
Launching soon!
@shubham_pratap Thanks Shubham for the support!!
Ozan Yalçın
Congrats on the launch
Mousumi Sharma
Maker
Launching soon!
@ozan_yalcin1 Thanks Ozan for the support, Do try it out for free. Let us know if your valuable feedback.
Ezgi Aydın
Congratulations on the launch
Devashish Mamgain
Maker
Launching soon!
Mousumi Sharma
Maker
Launching soon!
@ezgi_aydin Thanks Ezgi for the supprt.
Text-based communication/ chatbots help fill a niche that phone calls used to fill. So having products like this is crucial. Good luck guys and I can't wait to see the product in the top 5.
Manab Boruah
Thanks so much for your support @stepan_cherkasov . Our idea is to delegate day-to-day tasks to the AI bot so that humans can focus on the things that matter the most. We are too rooting for the Top 5 spot. Thanks again for the support. Much appreciated.
Aman Pandey
Kommunicate 3.0 is a game-changer for businesses! With Flow Designer, Advance Analytics, and Omnichannel integration, building, deploying, and maintaining powerful chatbots has never been easier.
Devashish Mamgain
Maker
Launching soon!
@aman_pandey9 Thanks for the support
Hoshang Mehta
Congratulations on the launch! Looks like an amazing product! Happy to try it out.
Manab Boruah
@hoshang_m, thanks for your support. Do use it and let us know how you like it. Would love to understand your use case.
Vlad Zivkovic
Congratulations on your launch, I will definitely try it out!
Mousumi Sharma
Maker
Launching soon!
@vladimir_zivkovic Hey Vladimir thanks for the support, Please try it out and share your valuable feedback.