AI-Powered Email Ticketing - Kommunicate - Resolve incoming email queries effortlessly with AI
Instantly train and connect your inbox with Kommunicate AI to start resolving repetitive email queries. Use AI to assign, escalate, and deflect tickets, allowing you to focus on complex queries that require human understanding and empathy.
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Kommunicate
Hey Product Hunt đź‘‹,
This is Devashish, Co-founder and CEO of Kommunicate.
We’re excited to introduce Kommunicate's AI-Powered Email Ticketing 🚀—a game-changer for customer support teams looking to automate email responses, handle repetitive queries, and boost productivity!
At Kommunicate, we’ve always strived to make life easier for customer support teams. This product is built with YOU in mind. With AI-Powered Email Ticketing, we’ve taken automation to the next level. Here’s how it works:
Automate FAQs: Set up an AI-powered bot that can answer your customers' frequently asked questions right from the email. You can train the bot on your website, documents (PDF, Word, Spreadsheets), and even help articles from Zendesk and Salesforce.
Guardrails for Accuracy: No more worrying about AI giving wrong or made-up answers! If the AI isn’t sure, it will escalate the issue to a human agent, ensuring your customers get accurate, trustworthy responses.
AI Summary & Insights: Support agents will get an AI-generated summary of the entire email thread—saving tons of time. Plus, managers can get real-time insights into their team’s performance, with AI suggesting areas of improvement.
Multi-Language Support: Your support agents can now reply in any language—the AI will translate the response for you! Supporting global customers just got a lot easier 🌍
AI Helps Fetch Answers: The AI can fetch answers directly from your knowledge base, documents, and even your CRM, ensuring agents have all the info they need at their fingertips.
Why we built this:
A lot of our customers asked for an easy way to manage all customer queries from one place, and now you can manage support from email, chat, and omnichannel platforms like WhatsApp, Instagram, Messenger, and more—all within Kommunicate. This makes us the one-stop platform for customer support teams everywhere.
Our goal with this product is to empower customer support agents and teams—not just as problem solvers, but as revenue-generating heroes within their organizations. We all know that great service keeps customers loyal and happy—and that’s what we aim to enable with this launch.
We hope this will help elevate customer support to the next level, making your team more efficient, faster, and more impactful. Can’t wait to hear what you think! 👏
Feel free to ask any questions in the comments below!
Cheers,
Devashish Mamgain
Co-founder & CEO, Kommunicate
Kommunicate AI appears to be a game-changer for streamlining email support! The ability to instantly train the AI on your inbox and automate repetitive queries—such as assigning, escalating, and deflecting tickets—could save teams countless hours. It will be especially beneficial for our support team!
@desmond_ren1 thanks for supporting the launch Desmond. Please try it out and let us know your feedback.
Kommunicate
@desmond_ren1 Thanks for your support! 🙌 We're glad Kommunicate AI can help streamline your support team’s workflow. Let us know if you’d like a demo or have any feedback—we’d love to hear your thoughts!
@devashish_m Interesting! Can this work with Gmail or Outlook accounts directly?
Kommunicate
@won_park yes you can setup your mail account, once you signup for Kommunicate, you will get the mail forwarding address. From your gmail account, setup the forwarding address to link it.
@devashish_m Good. Easy workflow! Thanks for sharing
Fable Wizard
I love how Kommunicate's AI-powered email ticketing tool takes the pain out of repetitive tasks for customer support teams, streamlining responses while ensuring accuracy. How customizable are the bot’s responses when handling more specific or unique queries?
Kommunicate
@jonurbonas thank you for your support, Jonas! You can train the bot manually for each question, or you can train it using your support documents, website content, or help center articles. Additionally, you can always revisit and rephrase the answers based on the questions you've received over time, ensuring you don't answer the same types of questions repeatedly. Beyond training, you can also instruct the bot to respond in your company’s brand tone, maintaining a consistent voice across all channels.
Congratulations for new launch of AI based email support for multilanguage. It is really a great tool to automate our repetitive email task.
Kommunicate
@abhishek_pandey10 thank you for your continued support, Abhishek. You can try it with your gmail. Let us know how you like it.
Do you think there is an opportunity for SMEs to have a freemium experience/PAYG?
Kommunicate
@dsinclairmoore Great question! We continuously evolve our pricing based on customer feedback to ensure flexibility for SMEs. Freemium and PAYG are definitely on our radar—would love to hear what works best for you!
Congratulations team Kommunicate. A quick question, can we connect it with our backend system to fetch information and respond over email?
Kommunicate
@tushj Thanks, Tushar. Yes, you can seamlessly connect through your backend to fetch information and generate responses. We offer two options: configuring webhooks or using our inline code editor, where you can write even extensive code to fetch replies.
Amazing launch! The ability to automate FAQs and fetch answers directly from your knowledge base will save a ton of time for support teams. It’s great to see how efficient customer support can become with this tool.
Kommunicate
thanks @marianna_tymchuk for the support
Congrats on the launch of AI-powered email ticketing! This will make a huge difference for support teams by automating repetitive queries and letting agents focus on more complex issues. How does it handle ticket prioritization?
Kommunicate
@yevheniya_afanasieva that's a good question. Tags can be triggered on the email tickets based on the flow. Currently it is not a fully automated way for prioritizations. We will add it to the roadmap. Thanks for the suggestion!
Impressive launch! Automating the repetitive parts of customer support while ensuring accuracy and escalation for tough queries is a perfect balance. This is going to be a game-changer.
Kommunicate
@viktoriia_vasylchenko thank you for your support! Our goal is to make life easier for support agents by giving them more time to resolve complex queries that require immediate attention. Feel free to try the product with our 30-day free trial — you can even use it with your personal Gmail.
Kudos on this launch! AI that automatically fetches answers from your knowledge base is a game-changer for support teams.
Kommunicate
@hanna_kuznietsova thank you for your support, Hanna. We would love for you to try it out.
BeeDone
Nice this is a game changer
Kommunicate
@layouceferie thank you for the support, Youcef.
Fantastic work on this! The multi-language support and real-time insights into team performance will make managing customer support more efficient and effective.
Kommunicate
@nazar_nosanenko appreciate the support, Nazar. Please try out with the 30 days trial.
Need to see more about this email integration! đź‘Ť
Kommunicate
@shenjun Hi Jun, please feel free to book a time here to know more on this. Appreciate the support.
The "Automate FAQs" feature may require further optimization, as the content currently provided in response emails is inaccurate
Kommunicate
@min_liu7 sure, lets connect to discuss in detail and share ideas to optimize https://calendly.com/kommunicate/product-research?back=1
This is amazing. Congrats @Kommunicate for automating the essential email ops for customer support team. User interface looks great and refreshing, much needed for the CS teams.
Kommunicate
@siddhartha_srivastava1 thanks for the support and feedback
Elisi : AI-powered Goal Management App
Kommunicate’s AI-Powered Email Ticketing is a fantastic innovation for customer support teams! 🚀 Automating responses to FAQs, providing AI summaries, and offering multi-language support will undoubtedly save time and increase productivity. I love the guardrails for accuracy, ensuring customers still get trustworthy answers when AI isn’t sure. It’s a game-changer for scaling customer support operations while keeping things personalized and efficient. Looking forward to seeing how this transforms the customer support landscape! 🙌
Kommunicate
@williamrobertscott Guardrails are an important part when dealing with AI. We also ensure human agents can review and intervene whenever needed. Thanks for your support.
Looks like an awesome product! The AI features are super cool. Just wish the Lite pricing was a bit more wallet-friendly. Any chance of a trial plan for us mini teams to take it for a spin? 🙏
Kommunicate
@jiohey we do offer startup plan for early stage companies. Let's connect to dive into your use case and discuss further https://calendly.com/kommunicate/15min
My inbox is a constant reminder of how chaotic support emails can get. If this helps bring order to the madness, I'm all in.
Would be great to see customization options for responses.
Kommunicate
@cerca_hedgecock what are the customization options you would like to see?