Hey Product Hunters! 😻 My name is Alara and I am a founding team member & Head of Marketing at Juphy. Today we are super excited to share Juphy 2.0 with you and we are really thankful to @kevin for hunting us! Before I dive in, I would like to remind you that we have a special 30% discount on all plans just for today! & If you have any questions, please book a live demo with me at: https://calendly.com/alara-eren/... Nowadays it is a real struggle to provide customer support on social media. There are so many different communication platforms that are not collaborative, and not suitable for providing customer support. Logging in and out gets even messier when you add additional team members to the mix. ✔️ Juphy makes it easy for customer support teams to work together on a single, shared inbox. ✔️ Quickly respond to comments, DM’s, ads comments, reviews, and even more in real-time in a single dashboard, without missing an important comment. ✔️ If you’re outsourcing support, you can even gather agency, call-center, and remote support teams in one place. ✔️ Use tickets to organize, categorize and prioritize messages, and search for specific customers or topics to quickly locate a message across social platforms. ✔️ Improve your customer support performance on social media with actionable reports. Just to make things clear; Juphy is not a social media management software. We don’t do publishing, scheduling, etc. We are simply a very powerful customer support tool, ideal for small to medium-sized businesses that would like to manage all social media engagement in a highly organized & effective way, in a single, shared inbox. Think of us like Zendesk for Social Media 🤩 So why 2.0? Since our launch on Product Hunt last year, we have made major improvements on Juphy to make it an even more powerful customer support tool/help desk for social media. So here are the updates: You can now track, manage and respond to: - Instagram DM’s - Facebook and Instagram ads comments in real-time - and Facebook group comments With this update, you don’t have to turn off your Facebook & Instagram ads comments anymore. You can easily reply and keep your engagement rates high on ads. New platform integrations: - Connect multiple Gmail & custom email (SMTP & IMAP) accounts to Juphy and reply to all your emails in a single dashboard. Other advanced feature updates: - Reply as a DM to comments on Facebook. This is particularly useful if you would like to keep the conversation private on your Facebook page - There is no longer a 24-hour restriction to reply to your Facebook messages. Reply freely whenever you like - Juphy automatically archives your own tweets so you do not have to filter them out anymore - Advanced automation rules and ticketing system. Customize, organize, delete and re-arrange your tickets freely - Advanced team performance reviews. See overall & individual average response times of your customer support team members - Updated interface. You can now view comments in threads directly in your dashboard to take quicker action - See which of your team member replied to which comment on your connected account - Create unlimited lengths of canned responses to answer frequently asked questions - Better HTML previews in email - Filter and search internal conversations and assigned messages - We now have better onboarding guidance for new users - Juphy’s IOS & Android mobile apps are now on public BETA. Contact us to try it out! If you would like to request new features and platform integrations, please visit our public product roadmap: https://juphy.canny.io/ Our main competitive advantages are: 🥇Detailed platform integrations. You can reply to all types of social media engagements through Juphy. 🥇Real-time messaging. You can follow and keep up the conversation in real-time on your connected channels. 🥇Actionable reports based on solely customer support performance on social media 🥇Ease of Use & Ease of Setup. Juphy is repeatedly selected as a Leader on G2 (USA’s largest software review platform). 🧡 More than 2000+ businesses love Juphy! Check out our customer testimonials here: https://www.g2.com/products/juph... 🧡 Join our Facebook Group: https://www.facebook.com/groups/... Thank you and we hope you enjoy using Juphy! 🦊

It looks amazing, congratulations 👏🏼👏🏼 @alara_eren & @elif_oztuna 🚀

great team! great product! Congrats on the launch :)

Hi! A clear Upvote from me! Juphy has become one of the most important pieces of software for our little company's client-support. One inbox for all channels - including email! Congratulations @alara_eren

Amazing team, amazing product!

Juphy has been a great addition to my team. It's really easy to get started using Juphy, and it has made managing customer support for our social media accounts much easier. It also helps with team collaboration and provides quick responses to all of our customers. Good Luck to Juphy Team!

Great product love it 🚀🔥

Wow! Cool !!!

The more I visit Product Hunt, the more I'm surprised by people's ideas. I wish I could be that smart to create such a time-saving solution :)

Dear Alara, Congratulations on your 2nd product launch on Product Hunt. 🍾🥂

Congrats on the 2.0 launch! I have been using Juphy for a few months now and it is such a clean and intuitive app :) Everyone in our team enjoy using it.

Juphy makes it super easy to manage multiple workspaces for different businesses/clients you may have. It's very streamlined and easy to answer customer messages, queries, comments etc from multiple platforms all from one dashboard. Tickets are automatically tagged and you can create and apply your own tags which can then be filtered & sorted (either manually or with automated rules). I'm a one-man-band so haven't used the team functionality, but this will come in super handy down the line. Canned responses also save time. Juphy is great!

Hey Juphy team congratulations on your launch🥳 You have a nice product 🚀

this will certainly make things much easier; congrats on the launch!

Juphy is the best helpdesk service that you can use to solve your cluttered IT issues. The team behind Juphy will take care of any issue or question, and they are always improving the product to make it better for their customers.

It's really well done product. It works fast and really helps in every day workflow. Since it's easy to setup just give it a try

this tool helps to unify all our social media handles in one place and quick support to our customers. thank Juphy team.

@kevin congrats with launching another great product!

A must have for my company, we can handle social media comments and DM for our clients in a single inbox. Also using it as a Gmail collaborative inbox for our own business. They delivery new features fast and are very friendly and helpful. An upvote from me.

This is amazing update, thanks for the quick and planned work. I'm ready to work with this team!