Hi there! David here from HubSpot. Today, I couldn’t be more excited to introduce you all to our newest product, Conversations. Conversations is built on top of HubSpot CRM and includes live chat, chatbots, team email, and a universal inbox to manage it all. Last September, Motion AI joined the HubSpot team. Over the past several months, HubSpot has been working to build all of the bot-building capabilities that Motion AI was founded on into a free, universal inbox. Our goal is to make it easier for growing teams to have more personalized, 1:1 conversations with their prospects and customers. With built-in productivity tools (like the ability to create templates and snippets), mobile support via our Android and iOS apps, and integration with Slack, we’re excited to see how this product will transform the way sales, marketing, and customer service teams are able to connect with buyers around the world. My team and I are here to answer any questions you may have. Can’t wait to hear what you think! David

Congratulations on the launch every one! Any plans to open up the platform to third party developer integrations like Intercom/Drift?

It's also free so it is really easy to get started

Pros:

Awesome product to help manage multiple conversations and to ensure each one has the context to make them as engaging as possible.

Cons:

Nothing comes to mind

Free as in nuts? That come with the five drinks you‘ve ordered and are paying? You do need a paid Hubspot subscription to get Conversations or am I reading this wrong?

Hubspot is our CRM and it's been extremely useful. I'm very excited that they now have a customer chatbot to plug right into our CRM. I think this genuinely is going to help with our sales efforts.

Pros:

Just set it up in minutes. Already looks like a better alternative to Interrcom, which we are currently paying for.

Cons:

I haven't played with it enough yet to have any cons.

I've used this for a week or so and I like it but here's some feedback - 1. As a small business, I have a unified mailbox that caters for all kinds of email. Being able to pull email only for specific aliases or Gmail folders would be great! 2. Messages is buried in Settings (multiple clicks). Seeing that you have to attach a bot to a Message in an Inbox, is there a way to surface this better in the menu? 3. The bot is really good but there's no method of switching to a bot if you're away, you don't reply within a set time, your calendar states you're busy or if it's out of business hours. Also no way to end questions of the user is just browsing (not a potential customer). 4. Upgrade path to more advanced bot features means paying big money on Hubspot Service Hub (AU$540/m!).

Awesome!! I have been hearing about this left and right from Hubspot customers and have been so excited for it's release. Really excited to try it out. Great work guys! -Kevin (AkA HubspotHero)

Looks really great, but question ... If our website isn't built on HubSpot, can we still use this? We're built on WordPress.

How will this relate to pricing? CRM is totally free, I'd imagine this will have features behind paywalls? Also, one of the bigger pain points with live chat is how many tools offer almost no analytics to evaluate success - how's Hubspot approaching this?

Well done David and the team :)

HubSpot is awesome

Pros:

easy to setup, easy to use

Cons:

new product may not have everything out of the box

looks interesting

In the market for something similar right now. Looks great! Does the chat service offer HIPAA-compliance? (Because this would be for a healthcare company.)

Makes sense to be able to talk to people across multiple channels and share those conversations with internal teams.

Pros:

Genuinely useful new functionality.

Cons:

None

Nice! It was easy to get up and running, and I like that it's already integrated into the mobile app. Linking my HubSpot CRM with this seems like a logical choice. I also like how easy it is to customize (and preview) the look! A couple things I noticed: it requires the script to be at the body end, versus the head. A lot of CMSs (including the tool I'm using) only give the option to inject a script into the head - including a chunk of my site - and switching that might be something to look into (I ended up going back to Drift solely because of this). I'd also look at having a smaller window pop up when the user clicks on the chat button, as it could overwhelm them a bit, especially on mobile. Anyways, keep up the great work!

Is that a Drift competitor?

It's strange that you guys don't have live chat on a live chat product? My team has been trying to get some help for 3 days, yet every time it says "your APAC team is closed Aug 8 and Aug 9" even though it's Aug 10 now.

Really simple to use, works on the free plan, paid plans can remove HubSpot branding and connect to a few others tools.

Pros:

Easy to use

Cons:

Could have a few extra customisations like delay timers and appearance fine tuning but nothing that would prevent you from using it.

The chat must begin with text, then the bot automatically begins with message. So I set up to say 'hello' from the chat, then bot asks the first question. But for a free chat, this is legit and I'm excited to see the leads come in!

Pros:

Love having a free version of chat! It was pretty easy to setup as well.

Cons:

Just had one small hitch when setting up - not being able to delay the bot.

I don't know if is too late for a comment, but this is wonderful. Since you began how has the product evolve form the original launch?