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HelpBar.ai — In-app universal search, navigation, and AI-answers for SaaS
HelpBar enables users to search help resources, navigate your product, and launch other “actions” from within your product, helping them get answers and achieve success quickly.
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@hnshah We think this should be standard across all SaaS apps and didn't want to deter adoption by charging for it... and we already have a successful core product that we charge for :)
There are a lot of synergies in using HelpBar along with product tours (e.g. starting an interactive tour as part of a search or question from a user) so that's how we think about it being connected in driving success of our overall endeavour.
@hnshah @_pulkitagrawal congratulations! The Chameleon team continues to ship great products! Super excited to see the progress 🚀
@sofiaqt thank you! We have so many ideas on how to improve SaaS UX (personalized, dynamic, contextual, relevant) to drive adoption and growth 😋
📖 The story of HelpBar:
At Chameleon we've seen so many customers try to improve their user onboarding and self-serve experience to drive product-led growth 🚀
❗️But there has always been a disconnect:
Customers invested a lot in making sure their help articles and docs were great, but users would just start chat or send support messages without exploring these knowledge bases.
A lot of the hard work on docs felt wasted or under-utilized 😔
It needed to be *much* easier for users to get access to docs, and it needed to be where they were working (in the product)
As Chameleon 🦎 is good at doing stuff in-product, we saw the opportunity to bridge the gap, and built HelpBar 🔎, which lets users search from inside the product.
They can search your help articles, developer docs, blog, learning hubs etc. Just add your top-level URL and we'll pull in the content.
AND we enabled ✨ AI (using GPT) so users can ask questions and get summarized answers from these resources.
They can also navigate to other pages in your app, or launch "actions" / shortcuts with other tools, such as:
- booking a call in-app via Calendly / Chili Piper / Hubspot
- submitting a form via Typeform / Airtable
- review a clickable prototype or demo via Figma / Navattic / Arcade etc.
- watch a full-screen video via Loom / Wistia / YouTube etc.
So there's a lot that's possible through this search interface, which can be triggered using CMD+K or any keyboard shortcut you set (you can also set a click target on your page or use the API).
We spent a lot of time working on this and found a way to make this affordable for us, so we're offering it for free 🤑
(The way we will monetize is by driving awareness of our core product which is paid.)
Happy to answer any questions about the product, our strategy, Chameleon, our launch approach etc.
Thanks in advance for your support and interest 🙏
@rubenlozanome Thank you! You can try it without even signing up at helpbar.ai. Add a ? at the end of your question to see the AI in action too 👀
@auren it's been really fun to see it grow and the team get excited about the additional functionality. It's also been great that we've been able to rely on a bunch of tech that we already had built for the main Chameleon product (e.g. styling, targeting, analytics, integrations etc.)
Congratulations team HelpBar by Chameleon on the incredible launch of your brilliant product on Producthunt! Your solution to user navigation is much needed in the market. It would be amazing if you could incorporate AI technology in the future to make resource suggestions even more intuitive and personalized. Keep up the terrific work!
Thanks for your support @manmohit 🙌 🎉
Our AI can currently use your Help Resources/Dev Docs/Blogs as its database of knowledge, then return answers to users when they ask a question with a "?" at the end of their query.
You can also use Segmentation so that new users see recommendations for "Getting Started" as their Pinned "always there" resources, while a seasoned product user could be shown help documents and events related to continuous learning or cross-discovery.
We're excited to continue making in-app UX more delightful – watch this space for more!
@manmohit it's live now and you can try it!
1. Go to helpbar.ai
2. Add the URL of any public help center (e.g. your own company's)
3. Click "Show" to open the HelpBar
4. Ask a question (ending in ?)
5. Wait for the AI-generated answer!
✨
@manmohit @_pulkitagrawal on helpbar.ai most of the time to generate an AI answer is spent fetching the content of the most relevant Help center page(s) -- when you're a Chameleon customer we cache content provide answering in a matter of 2-3 seconds.
@_pulkitagrawal Looks pretty solid. Loved the fact that it works with a lot of platforms via integrations. I hope you take the top spot here today!
@neelptl2602 thanks Neel, appreciate your support! I'm hoping the SaaS community is out in force today :-D
@neelptl2602 Absolutely, Neel. It's a classic case of "more than a sum of it's parts." Knowledge resource(s) AND Site Search AND integrations AND Walkthru Tours all in one place. I hope this is a tool that can really help you and others!
Congrats on the launch! Such a powerful way to empower users to self-serve, right when they need answers to their questions the most. Best of luck with the launch, chameleon team!
@angelaguedes thank you, Angela! The command+K pattern is something we see in the most modern PLG apps and now with HelpBar, it's easy and free to bring that into your app. We're excited to see this pattern more in the wild.
@angelaguedes Thanks, Ângela! I'm super excited to see the HelpBar contribute to teams looking to solve the dilemma of scaling CS 🥲
Congrats @_pulkitagrawal and team. This is a super smart offering. Looking forward to giving it a shot!
thanks for your support @dskaletsky! Can't wait to see what it looks like in your product
@dskaletsky me too! You can try it for the Copper help center here: https://www.helpbar.ai/?url=http...
Click "Show" and then ask a question (end with a ?) and see how it does. Would love your feedback!
hey @shvn 👋 to set up HelpBar you simply plug in your help center URL (or use one of our native integrations with Zendesk, Help Scout, Intercom, etc.). HelpBar then uses your help center as its database for users to search from.
You can toggle "on" AI answers during the setup so that if someone uses a "?", HelpBar will generate a response.
HelpBar will give answers from the minute it is launched and no training is needed. Happy HelpBar-ing and thanks for your support 🙌
HelpBar looks awesome - love that it provides product teams more opportunities to deliver premium customer experiences! Congrats @_pulkitagrawal and Chameleon team - so impressed with where you all have taken the product.
@tiffanycgo thank you!! We still feel like it's super early in the journey of what's possible and we're excited to continue shipping new features. For a sneak peak of what else we've been up to check out: https://www.chameleon.io/whats-new
Thanks @tiffanycgo! Excited to hopefully have your new company back on board and using both HelpBar and Chameleon!
We have somehow always known how much time, energy, effort, scrutiny, linking, H2ing, screenshotting, video making, API documenting, and just about everything else important to SaaS goes into making a high quality Help center.
I think it's a shame to banish all of that content to a subdomain.
We merely set out to deprecate multiple "lists of Chameleon experiences" with a universal search box but ended up building for ourselves and our customers at the same time. Let's unlock all of that Help center content and make CMD+K search a new default for all B2B SaaS products!
shout to the whole team for making this real! special shout to @_pulkitagrawal for being a product partner and @kristin_zinser + @felipebernardes for all of the solid frontending
and @nort for building most of the rest of it 😅 Love how it keeps getting better and this is just the start 🚀
Thanks @sheel_mohnot! We think this should be standard across all SaaS apps and didn't want to add any barriers to adoption by charging for it. We already have a successful core product that we charge for and hopefully HelpBar generates some interest for our Product Adoption features!
@sheel_mohnot great question:
We want to maximize adoption and didn't want to add friction
We were able to sustain this because we've found a way to make it relatively inexpensive for us to maintain (helps that it's fully self-serve)
We're hoping to drive value from it via generating awareness for our main product
@sheel_mohnot I laughed out loud -- really just what @jaymmtl and @_pulkitagrawal said most of the relevant Help center content we're targeting is already public but only available on the "help." subdomain
Massive congrats on the launch team! so many growing businesses are about to take onboarding a lot more seriously without all the stress.
Knowledge disparity is slowing us all down and this is a game-changer for turning every rock over at the same time instead of one by one.
@max_gayler1 well put! "Knowledge disparity" is a key privilege/structural bias that this can help level. If everyone can easily search (a pattern we're used to) then it makes it easy to find the help you need, without it depending on your technical prowess -- great for people who are not the most adept at using software!
@max_gayler1 work smarter, not harder – no stress 😉 we hope HelpBar will make it easy to create more power users! thanks for the support and guidance on our big launch!
Thanks @scott_hanford ! We're really excited to enable this intuitive pattern for other SaaS companies
@scott_hanford thanks Scott! One cool thing is that *anyone* can try it for *any* public help center.. just visit helpbar.ai, put in the URL of any help center, then hit Show and ask a question (ending in ?) and watch an AI-generated answer blow you away!
This is awesome! I love the fact you've added the ability to add in meeting calendars and Chameleon tours in there too.
Command-K is a requirement for all SaaS products and AI answers are a game changer.
@tod_sacerdoti AI Answers really are changing the game... I absolutely love demoing the HelpBar to my Chameleon customers and watching their jaws drop when AI not only gives an answer, but a correct and succinct answer - and then I get to tell them we can do the same with their documentation
@tod_sacerdoti this is a hot take 🔥 and I 💯 agree -- this pattern now differentiates between modern and lagging apps so I hope HelpBar can enable more companies to include this as part of their UX!
@tod_sacerdoti Thanks for the support Tod. I would love to see this added to Pipedream. Side note, I used the AI generated code a few times recently and it was super excellent so big thanks to the @pipedream team!
Congratulations on Helpbar AI! It's impressive. How does it handle queries that require human intervention?
@sandhana_arkish good Q: if the AI can't generate an answer then it won't but the HelpBar will still return search results. Customers can also "pin" an item to launch chat, or send an email, or book a call with a human, as part of the HelpBar. Finally customers can review all the searches and queries and look for ones that are not sufficiently precise and then improve their help docs. If the help doc has a well structured answer (or if it directly address the question via a section) then the AI is pretty great.
Other than that, open to feedback.. maybe we can put in an escape hatch when the AI doesn't return a result?
@sandhana_arkish we're considering a "human followup" as part of the AI answering section of the HelpBar -- imagine loosely checking to see which questions your customers were asking, identifying one that could use a bit more specific information, and sending that information back to them via a (1) badge on the HelpBar.
I would love to hear more about how you might imagine bringing more transparency and accuracy to AI answering
I just got this set up on our app in 15 mins. Results were amazing immediately out of the box. We have a hugely complex product, with hardware, software and geospatial tools and we were considering building this kind of capability in house before Helpbar launched. Amazing work by Pulkit and team.
@jamespipe loved that you tried it immediately and really enjoyed your reaction!! Excited to see it help DroneDeploy users soon
And I keep hearing great things about you and your team from Miranda, JAke and Brooke @ashley_hyman1! Excited to see HelpBar in Drata!
@ashley_hyman1 you can use it today! Don't even need any engineering 🙃
@ashley_hyman1 Woohoo! Thanks for lovely note. So excited to work with y'all on setting this (and other Chameleon products) up - Shoot me an email if you want to chat about it at all before we meet next week ☺️
@ashley_hyman1 I would love to see our Drata content searchable via the HelpBar -- would be so helpful to search "disclosure" and find our policies that reference Security disclosures, and then search Heroku and jump to the right page!
Congrats @_pulkitagrawal It's so fitting that one of the most helpful and generous people in B2B SaaS is launching a helpful and generous tool for other industry product leaders and their users.
@fiona_o_donnell_mccarthy1 That's overly kind of you Fiona! It's very rewarding to be helpful so it's purely self-serving :)
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