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Hall — Slack & Discord alternative for customer communities
Hall is the new standard for customer communities. Unlike Slack or Discord, Hall is purpose-built for businesses. With support for unlimited members, infinite message retention, and a branded community site on your own domain that is SEO-optimized for growth.
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@kaiforsyth Hall's looking great! Do you have any realtime features yet, or are you focusing on discussions for now?
I've always thought it would be really useful for a platform like this to be tightly integrated with the product's knowledge base. For example, an easy way for team members to create a knowledge base article from a discussion using AI. 🤔
Congrats on the launch!
@sixbangs Thanks Ted! We want to make discussions feel more real-time, and we'll be adding more features like presence, typing indicators, etc. Ideally hoping to achieve some sort of hybrid between static forum posts and real-time chat.
The customer support and knowledge use case for customer communities is huge!
@kaiforsyth Very cool launch! Since you are an expert in the space: any other best in-class tools for branded communities that you see out there and take inspiration from?
@mikekerzhner not so much other community tools, but we have taken inspiration from help center and support products like Intercom and Zendesk when designing the community site experience in Hall.
@kaiforsyth Thank you for bringing us the great product. It's frustrated to manage different communities. 🎉Congrats! We're launching "Cascad3 - A decentralized inspiration-driven publishing platform" on Product Hunt soon. Let's collaborate! I would appreciate your support and feedback by clicking the "Notify Me" button to stay tuned and be the first to know when Cascad3 debuts on the stage.👇
producthunt.com/products/cascad3
Thank you!
Best regards,
Yami
Great execution, Kai. This is looking slick and the SEO features are already a step above the alternatives.
@_gw Thanks Gareth! I can't overstate enough how valuable and impactful your writing at https://community.inc/ has been to informing this first version of Hall.
Hey Kai,
It's great to see Hall stepping in to address the gap in the market for customer community platforms. The emphasis on SEO optimization and retaining discussions for easier access is quite forward-thinking. It seems like a game-changer for startups looking to foster engagement and loyalty without the technical or financial overhead. I'm curious, what inspired the most significant features you've implemented in Hall? Can't wait to see how it shapes the future of customer interactions!
Cheers and best of luck with the launch!
@alex_dulub Thanks Alex. The main feature in this first version is being able to effortlessly create a branded community site for your company, that's simple and easy for your customers to discover, sign up for, and participate.
We have a roadmap of great stuff ahead, but I'd say that's the most significant benefit of this initial release. Thanks for your question!
Nice work @kaiforsyth and @nateeo. Really easy to onboard and setup. We're using it as our main community destination at Inorbit.io and loving the customisation and the experience so far. I can't wait to see the upcoming feature releases. Keep it up!
Great work on the launch Kai and Nathan 🔥 Modern startup communities are definitely painful right now so I can't wait to sign up and give Hall a try.
💡 Bright idea
Time for early product communities to have a tool native to them... and not just another Slack or Discord!
Bravo Kai on the launch.
@nickcrocker Agreed! If you're a serious company looking to build a customer community, do you really want to it subject to the whims of whatever platforms like Discord, Reddit, or Facebook decide to do in the future?
With Hall, you're building a community on a platform made for customer communities, where you own and control the experience for your customers.
@endore8 Thanks Oleh! No immediate plans for a Swift SDK, but if there's enough demand for this in the future we'll consider it.
Great work folks. I was lucky enough to play with Hall recently and it impressed! Looking forward to seeing where this takes you guys.
@jonny_o_mahony me too! Thanks for signing and playing around. Your feedback was helpful!
Congrats on launching Hall! As a Product Hunt enthusiast, I'm thrilled to see a dedicated solution for building customer communities. With its free tier and focus on SEO optimization, Hall has the potential to revolutionize how businesses connect with their customers. Can't wait to give it a try!
@dannolan Thanks Dan! Huge fans of what you're doing at MagicBrief – when you're ready to build your community of creatives and performance marketers would love for you to give Hall a look! 👀
This is awesome! I literally had a bad message retention exp. last week! Will get into the Hall now! :)) All the best for your launch @kaiforsyth
We've been testing the beta. It's got all the basics covered and is improving at an awesome pace. Can't wait to see where the product will be at in 6 months!
I was blown away by the product demo, solves a pressing need, and it's beautifully crafted. Love what you're building here @kaiforsyth!
This is epic, excited to build a community for our user base without having to set up a Slack channel. Nice work!
It's been a blast building Hall with @kaiforsyth — It's still very early days and I'm really excited share all of the upcoming releases with everyone!
I love this. I believe wholeheartedly in the growing role of community-focused strategies. Super excited to take the product for a spin!
Purpose-built product community tool is sorely needed – congrats on the launch and super excited for this
@simonkubica Thanks Simon! The feedback you've shared is going to strongly inform where we iterate from here.
Amazing, the no separate login is such a simple thing but so important. We faced this issue at Premonition.io (and never really solved it well) and its just unnecessary friction + feels foreign. The ability to build community directly into the product is gold, essentially allowing you to own and shape it as you see fit. Also the SEO ranking is big. This will be perfect for us at Klaro, starting with our alpha user group.
@niklasjeolsson Thanks Niklas! Would love for you to give Hall a try at Klaro!
I'll just say SEO SEO SEO. Slack and Discord do nothing for SEO and I don't understand it at all. It's huge to have that as a benefit here!
@bradydowling Yep! These platforms have been co-opted as community platforms – and for many types of communities they do work well. But for a company wanting their customer community to be a marketing channel, they just don't work.
Intercom