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Andrew Ratomski

GoSquared People Analytics - One place to understand your users

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GoSquared People Analytics brings together the best of a CRM, marketing automation, and real-time customer insights, to be the only tool you need to understand and communicate with customers at scale.

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Cat Noone
As a GoSquared user/fan and founder, this is pretty exciting to see. Looking forward to giving this a spin.
Andrew Ratomski
Maker
@imcatnoone Awesome Cat! It's a huge step forward for us and it's a product we know people have wanted in some shape or form for a long time :).
guillaume cabane
I've had the chance to trial this, and it's a huge move for GoSquared, leaping from the Dashboard only space and into the analytics. Storing the data also means GoSquared will soon be able to calculate metrics, not just display metrics (like Geckoboard and Ducksboard). For SMBs like me, it's a call we can't resist. Way to go @ahtomski !
Andrew Ratomski
Maker
Hey guys! I'm Andrew from the team at GoSquared, we'd love to have as many ProductHunters give People Analytics a trial. Our exclusive offer is 75% off for the first three months for new users from ProductHunt with code "HuntSquared" on top of the normal two week free trial. I'd love to hear you feedback and answer any questions!
Andrew Ratomski
Maker
Hey thanks Guillaume! Definitely, good to hear we're moving in the right direction and solving a problem you've experienced. We think People Analytics will only get more powerful, the easier it is to bring in data from a range of sources and easily manipulate it.
Benjamin Hoffman
this looks super cool @ahtomski maybe i missed something but im curious to hear what People Analytics does exceptionally well that the other people/event tracking tools do not? it seems this is a very crowded space -- intercom, mixpanel, heap, etc -- and i wonder what motivated you to create another tool? or maybe you can discuss what features People Analytics has that the others dont? thanks again for the PH exclusive discount!
Andrew Ratomski
Maker
@benhoffman_ Hey Ben, thanks! I hope you get a chance to try the tool (and use the discount ;]). There's quite a few companies coming at the problem in different ways. Right now, we're focused on making it as painless as possible to bring as much external data you have about a user and their online behaviour into one profile. If you look at our own user base, I have user profiles in MySQL, our own admin system, our CRM (Close.io), MailChimp, SparkCentral, Recurly, Stripe, GoSquared (events and pageviews), Desk (our support) and a handful of acquisition tools. For a while, we were maxing out Close.io by trying to import lots of this data but it wasn't really the tool for the job. People Analytics helps you pull all of this data together and pairs that with powerful search and real-time filtering. The team have really focused on this because we've heard that filtering users was weak in other tools. For example, in People Analytics setting up a rolling timeframe filter (i.e. last 7 days a user did …) based on the first or last time a individual performed a certain event. You can do that easily with any event or property that's changing over time. Happy to share more on email, I'm andrew at gosquared dot com.
Dean Perry
This looks interesting. Is it similar to the kinda thing customer.io, etc does apart from emailing customers?
Andrew Ratomski
Maker
@deanperry Hey Dean, customer.io is a really neat product. We obviously don't have communication capabilities yet but it's easy to export a list from People Analytics to use in other places. I think at the moment, we're focused on making it as easy as possible to bring the user data you have in x number of tools and services into one place so you can easily search and filter it. Any thing else you'd like to know?
Kevin Chau
Very nice interface - liked the onboarding (we're going to take the tooltip style as inspriation for our next refresh). Overall - didn't find it geared towards SaaS (or us specifically). Very good fit for ecommerce, or B2C SaaS I'd say.
Andrew Ratomski
Maker
@kchau Hey Kevin, thanks for the comments and feedback! The onboarding has been through multiple revisions to get to that stage - we think it's such a critical early step for new users and integrating analytics can be intimidating. In terms of you feeling like it's not geared towards Saas, I would love to hear more of your thoughts here and what you'd be looking for in a tool? I'm andrew at gosquared dot com if you'd be happy to share more. How we're presenting the product is definitely something we're going to iterate on.
Tom Graham
This looks really interesting. Great work @ahtomski We were going to try Intercom, but we'll give this a try first.
Andrew Ratomski
Maker
@tompedals Hey Tom, really glad you're keen to explore People Analytics. It's been a huge team effort from everyone at GoSquared. I'm andrew at gosquared dot com so please ping me if you have questions about getting setup. I'd also love to learn more about what is most important for you in terms of understanding HeyUpdate users :).
Mike Dane
Hmm seems interesting, Just signed up for the free trial. We are using intercom currently but lets see how does this work :)
James Mundy
This looks great, was thinking about using Intercom which seems to be tailored more towards the communication side of things. Few questions: is there a .NET API on the way? (maybe you don't have enough customers that use .NET) Also, is the user number the users per month or concurrent or just in total?
James Gill
Maker
@_jamesmundy Hi James, (another James here, I'm one of the founders of GoSquared). We don't yet have a .NET API but we're very happy to chat about helping you integrate in any way that's possible – perhaps we can chat over email about that. User no. on pricing page is for total users in People Analytics. Hope that helps, and thanks for the kind words James!
James Mundy
@jamesjgill Hi James, thanks for getting back to me and for clarifying. I take it your email is james@ so will drop you a line about the .NET integration.
James Gill
Maker
@_jamesmundy That's correct, cheers James!