Hello Product Hunt! 👋 Thanks to @kevin for the hunt 🙏 We are excited to show the Product Hunt community what we have been working on the last couple of years. We are a team of 20+ now who believe that you need one tool for all your interactions with your contacts and you shouldn't have to pay an arm and a leg to do it. Gist combines live chat, email marketing, marketing automation, a help desk, knowledge base, event tracking, and more into one unified platform. I look forward to hearing your feedback!

Congrats on the launch! Looks like a cool product with a pretty wide range of features. No small feat to get all this put together over time. I will say, I noticed some strange discrepancies while reading through the Intercom comparison page. For example, you can track events in Intercom. You can send email in Intercom. You can collect user data in Intercom. I've been using Intercom for 5 or 6 years (and have even built apps on it) so I'm pretty familiar with what they've got to offer. I appreciate the head-to-head comparison (especially you giving a competitor the nod in certain categories), but it just doesn't feel like a complete picture to me. Just a bit of feedback for you. Again, congrats on the launch and best of luck with the business! Great to see new(ish) competition on the scene.

This product is one the best marketing tools I've invested in. I had the pleasure to speak to Jitta way at the start of their journey. The guys is smart and super responsive. I highly recommend their tool But I would love to see workflows open to everyone :) PS: Jitta, I am contacting you for this separately ;)

Gist is an incredibly ambitious project, and has an amazing bundle of features. The platform keeps improving, and the support from the whole team, including the founder has been excellent. I'm really looking forward to their continued growth.

Pros:

Incredibly feature rich offering. Includes live chat, email marketing, help desk etc.

Cons:

Taking on such a massive undertaking means that there are a lot of things for their team to manage and continue to develop.

The platform has reached some maturity and is constantly improving.

Pros:

Chat, unified inbox, email automation, knowledge base, mobile apps...also a CRM is planned!

Cons:

Email delivery had problems until a few months ago, but now performance is solid. Bots and knowledge base still need work.

The moment we can Gist chat widget to site, it add extra 2-4 seconds load time. Google also warns about the heavy JavaScript parsed

Pros:

All in one marketing platform

Cons:

Chat widget slows down the site a lot

Been using gist on site and have 30% more leads

Pros:

fabolous app for lead gen

Cons:

none

I think it is a great product. I have been using it from more than a year now. They did face few challenges initially (who doesn't?) but now product is super stable and performing as good as intercom or similar alternative :) . Right now we use intercom on our main site and gist on other sites but soon I am pretty sure we will move everything to Gist. All the best guys.

I think it is a great product. I have been using it from more than a year now. They did face few challenges initially (who doesn't?) but now product is super stable and performing as good as intercom or similar alternative :) . Right now we use intercom on our main site and gist on other sites but soon I am pretty sure we will move everything to Gist. All the best guys. https://zaperp.com

Pros:

Single tool to manage your chat/s, emails, KB/s and contacts.

Cons:

None. It does the job that it supposed to do.

Been very early adopter of Gist and absolutely love how they have grown the product over the course of last two years.

Pros:

Incredible Platform

Cons:

None I am aware off.

Gist is awesome at what it does and the price can't be beat!

Pros:

Mobile app to manage chats on the go

Cons:

None that I've experienced thus far!

I've loved using Gist (was Convertfox) for probably 2 years or so. It works like a charm, and I've seen a HUGE spike in conversions. Just keeps getting better; great job, Gist team!

Pros:

Responsive team, great chat service, constant updates

Cons:

iOS app could be a bit better, but I've seen a lot of improvements

Hello hunters! You can see that they use Intercom a lot as a reference. They were based on the best with the proposal of delivering a better cost / benefit. However, you can see that a lot is still missing and I have faced some problems, such as: - errors in the API; - lack of functionality; - the reports do not show the service evaluations; - many mistakes when we try to pay; - support still takes a long time to provide answers and solutions. It has potential, but they need more agility.

Looks like a great way to attribute bottom-of-funnel conversions! Excited to trial this out 👍

I have been a beta tester from all versions. The supportive attitude from Jitta and the team encouraging me to continue implementing Gist as part of my Marketing Flow. Knowledge base and tracking are powerful features that can provide a Customer Journey with a lot of benefits for your visitors and your company. Keep doing an amazing Job Jitta and Gist Team.

Pros:

After 2 years of Development Gist has become stable, feature rich with an amazing customer support.

Cons:

Bot Builder flow can be improved, I would love similar builder as the new workflow for the automations.

I love getgist! i've been a client for almost 2 years and it is always evolving, now it is stable, easy to use and very rich. it is delightful to use only 1 tool to make all my marketing efforts.

All I can say is that every-time Gist releases a cool new kickass feature, optimization or upgrade, i just feel lucky and fortunate I got in on this when it was starting out. I'm guessing people who join now are gonna feel the same way 1 year from now (about getting in on time). The speed of progress/evolution is pretty amazing.

Two years of restless improvements. Jitta and the rest of the team have placed a major effort in this platform which is becoming more and more stable and complete. Keep rocking folks!

Pros:

An all in one solution to manage my leads and turning them in engaged, profitable customers.

Cons:

Forms are very basic. As I don't manage HTML I need the help of a dev to customise them to my needs.

Great product, took a year or two to come along but it's beautiful now

Gist is a unified marketing, sales, and support platform for businesses looking for a single source of truth for the entire buyer journey (from website visitor to a happy customer). Excited to see all-in-one tools like this. This is a massive undertaking. Given the price point - it’s hard to beat.