Which companies do you think will completely use AI instead of human beings?
More big tech companies bet on AI instead of employees.
🦉 @Duolingo is starting to prioritise AI over employees and contractors.
🛍️ @Shopify is planning on going "AI first."
✏️ @Fiverr CEO Micha Kaufman just sent his employees the most brutally honest email: "AI is coming for your jobs. Heck, it's coming for my job too."
🔥 Firecrawl hires AI agents and has a Slack channel solely for AI agents.
Which company is closest to being fully AI? At most, the only employee will be the CEO (and even that might be AI) 😀 Any guesses?
Question for users:
Do you care (how much you care) whether you are cared for by humans or AI?
[My answer from the perspective of a user would be biased because I am a marketer in tech and know how to identify the AI, but being like an "ordinary" customer, I would like to have a quick, quality result which AI usually delivers. Probably wouldn't care too much if I got what I wanted.]
Replies
Triforce Todos
There is something amazing about how quickly and accurately AI delivers but sometimes i do miss the tiny error only humans make. As a customer,I care less about who is behind it and more about the results, but at a subconscious level, you can still feel the difference.
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@abod_rehman So you are more likely to receive some mistakes because you want to feel that human touch?
I think it’s more about having people on your team who actively use AI — it’s a real time and resource saver. But fully AI-driven workflows, at this point, still can’t substitute humans.
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@tetiana_hryshmanovska Not fully substitute but take e.g. that now, there are in the company 600 people, then, it can be 300 humans and 300 AI entities, what next? 50 people and 200 AI entities? With better results in AI, it can shrink the human force.
@busmark_w_nika Totally, that’s the downside of all this rapid progress.
Headliner
@tetiana_hryshmanovska I agree. I think it is a bad business move to fully role into an AI team, especially at this point. I could, however, see certain companies in certain spaces make the move. Right now, I would expect X would try to do this.
I see this as part of the pendulum swing. There will be people that are bent on replacing as much of their workforce with AI as possible...They'll be the ones who find the upper limit to what customers are willing to deal with AI vs. human.
From my personal view, I want to see a world where we leverage AI as a true force multiplier for our lives, personal and professional.
I'll use customer support as an example. Usually when a person is contacting customer support is because there's an issue. When they have an issue, the person is probably elevated at some level. Their frustration trigger is low. That's why we get upset when talking with bots and feel that we need a human connection... now take that same instance where there is a human connection, but the CS rep is powered by AI. They are able to answer complex issues because of AI. The issue gets resolved quickly, the customer isn't more frustrated because of a bot, and the CS time to resolution KPI is hit.
Long winded answer to say... I see that there will be a more of a mix of AI and human roles vs. AI only... and that's the focus on why we're building our tool :)
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@bryce_york_ag I am definitely up for some synergy and focusing on new challenges from the side of humans, but somehow I feel that companies will want to cut costs. Klarna is a good example. They reduced their human workforce (update: there were so many mistakes made by AI, that Klarna started rehiring people) :D
@busmark_w_nika Absolutely, companies will cut costs. I think to a fault with misaligned expectations of what AI is actually capable of doing. I think we'll see a surge of re-hires once they get an understanding of the balance between AI and human.
YourGPT
Yes, many companies are cutting staff and using more AI. AI helps reduce costs and work faster, so it makes sense to use it. But AI alone isn’t enough. People can use the time saved to focus on creative or important tasks, which makes them more productive in other ways.
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@neha_8 Do you know more examples of companies I mentioned above? I would like to create a list.
1Stroke
Great topic @busmark_w_nika!
I encountered the same dilemma when designing our product!
At first glance, it seems that customers really appreciate human interaction. We're naturally driven by our emotions and perceptions, which makes the human connection almost irreplaceable. Trying to replace humans or make AI look human raises fear and mistrust.
However, I'd say it depends mainly on 2 factors:
1) The criticality of the value provided by the product - the more sensitive/game-changing it is for customers, the more they need to be reassured before committing (if there's an issue, customers want to be able to identify who's in charge)
2) Position in the customer journey - roles closer to customer decisions seem to require more human interaction due to the need for empathy, while AI can handle more factual tasks.
What do you think?
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@so_wawi First point is pretty valid, because people need some "innovator/novice" in the adaptability curve.
Regarding empathy, this will be changing over time. Right now, there are polemics about whether AI has feelings, consciousness. This will be evolving (I think).
While no major company is likely to replace all humans with AI any time soon, several industries and company types are rapidly moving toward significant automation, where entire departments could be run mostly by AI.
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I covered the topic of AI workforce here: These AI influencers earn more than you
Honestly, I think small SaaS tools, AI content sites, or solo indie projects could run 90–100% on AI. Stuff like support, content, even dev is super automatable now. Bigger teams? Probably more AI + human mix.
It may be difficult for a company to only use AI and no humans. If you are talking about a whole departments or technical system, then yes they might be completely replaced by an AI based system. In my opnion service provider companies like Uber might be such example. But I doubt if an AI has interest in becoming CEO of a company replacing other humans too. No AI nepotism in sight yet.