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Sheikh Irfan

🌟 What’s the most creative approach you've used to gather user feedback?

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Hello everyone! User feedback is crucial, and gathering it can be an art. 💬 What’s the most innovative or creative method you’ve used to collect feedback from your users? Let’s share our unique approaches to understanding our users better!

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Rodney J. Belcher
I hosted a live Q&A session where users could ask me anything and give feedback in real-time. It felt like a conversation rather than a formal survey, and we got some great, spontaneous responses.
Govi Chan
We tried many methods, such as inviting users to fill out a survey after using the service or encouraging them to complete a questionnaire by offering reward points. However, we hardly received any valuable suggestions. Eventually, we decided to take a more direct approach by taking on the role of customer support. When users had questions and we helped them resolve their issues, we would casually ask them how they found out about our website and if they had any feedback. Since we were directly interacting with the users, we often received useful feedback.