How do you handle multiple communities, trillion notifications and endless answers? đ
When youâre trying to cover multiple platforms with your brand and also cover other platforms for your business account, things can get a little out of hand.
How do you manage your communities and everything that comes with it?
My first thoughts were:
â AI, response automation
â virtual assistant (delegation)
BUT
I would not like to replace my person with artificial intelligence and something synthetic + I like being with my community.
For now, I am solving it as follows:
Opening notifications on social networks once a week or twice a week that are related to others' posts (except ProductHunt and LinkedIn)
Continuously responding to my posts
Responding to messages (very sporadically in some cases) â Business messages have priority
Do you have a better system you would like to share?
(I would ideally stay present with people.)
Replies
Same here, I also have hired some freshers & they learn through various sources regarding optimization for marketing purposes & they work as per requirement & demands, to check the accomplishments i track by checking EOD (end of the day) tracking through Teams and weekly i dive into what actually they have done so far & what are conclusions.
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@ajay27324 So did you pass community management on to someone else?
I saw Remarkable using AI to reply to users on linkedin the other day. It did not go well. People complain that its the same jargon auto response etc. I think it just tarnish their otherwise stellar rep more than it actually helps anyone so they should probably nix the effort and not engage instead. Or wait until AI becomes better at customer support.
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@sentry_co Yeah, I understand that for a company it is crucial to save money where it is possible but it can get out of hand and the price can also be high.
@sentry_co I have recently faced the same cases with auto replies and... you know, guys, its not the same thing as talking to a real person. I mean, the automation is really cool and helps to save your time tremendously, but its crucial to revise the right place to be implemented. So, for example, I find it really helpful for auto posting on the selected time and channels, but the content should be revised before, right? Trading - the bots can do a fantastic job for you, but when it comes to taking a decision on investment, at the end of the day, you decide and take the risks.
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@sentry_co @theonebroker I would also exclude some cases on customer support. Some inquiries are so specific that we sometimes do not have any answer (we need to create one along the way, probing the right solution) and it is possible that AI would come up with its own (and maybe the wrong) version.
I think there are "guardrails" in these customer service AI bots. For what they can and cant do etc. To avoid derailing so to speak
That's a good question. I try to check notifications 3 times a day.
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@alex_smith_game Isn't it a little bit obsessive? :D
@busmark_w_nika Yes, but some of the notifications are worth it. But I usually minimize the number of notifications. So this procedure is not too painful.
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I turned them off completely on my smartphone. Unfortunately, that bell and number next to the bell is irritating :D
I'm just admiring how you deal with being present, responding promptly - and all without AI and assistants! đ»
I'm also trying to stay on top - but missing a lot if a day is busy with other tasks.
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@kate_ramakaieva Thank you Kate :) I think that at a certain point, I will have to take it less seriously and find a place for relaxation. You are doing great too. Because you are visible :)
I am actually working on building something that would bring all the notifications into a single interface, including the ability to respond. I don't have many communities right now, but I do feel 'kinda' lazy to open each and every platform and then identify where to comment/who to respond and how. So, my plan is to use AI not to respond in my stead, but summarize posts and notifications and based on the priorities I set beforehand, deliver the high priority posts to me first. I would also use AI to identify "intents" in different posts because sometimes I misunderstand what the other person wanted to say and I end up responding incorrectly XD.
I think simply having a single interface to respond to all notifications, which will be summarized and present with the intent, it would save quite a lot of time. It would be like having Slack but instead of different channels of one organization, each channel will represent a platform/community.
This is just in ideation stage and frankly, I think its gonna take a long time. I hope to build it, test it, and share it with my peers soon. Let me know if you'd like to try something like this!
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@pranay12 It would be pretty cool to have some tool where you can insert more platforms you visit frequently and create a system management for all notifications, sorting them and responding to them.
@busmark_w_nika Yeah, that's what I have in my mind. Hope to build it soon lol
@pranay12 Sounds promising! Keep us posted!
I set âcommunity hoursâ like office hours â Tuesday + Thursday mornings only. No guilt the rest of the week. Keeps me sane and still present.
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@tomina_veronika how many hours do you spend replying?
Relatable, @busmark_w_nika ! Managing notifications and staying up to date with my community is a balancing act. However, i prefer mostly human connection over automation .
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@mahade_hassan_khan đ€ My person :D
Ooof this one hits hard.
Weâve seen teams get totally buried between Slack, Discord, emails, and 10+ tabs of chaos. Itâs wild how fragmented comms have gotten.
At GoodGist, weâve been experimenting with an ops layer that auto-triages inbound messages (starting with leasing). Wondering if something similar could help with community threads too â esp for prioritizing high-signal convos.
How do you personally decide what deserves your attention first thing in the morning?
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Product Hunt is one of the first platforms I visit. :D then my Gmail, X, LI and Bluesky.
:)