How do you collect user feedback and feature requests inside your app or SaaS?
I'm wondering how you guys are collecting feedback, feature request in your app?
Do you use tools like Canny, Upvoty, or something homegrown?
Do you collect feedback passively (like tracking events) or actively (like surveys or widgets)?
What’s your biggest challenge in organizing or prioritizing requests?
You guys happy with the pricing?
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I’ve been experimenting with session recordings to see how people actually use the product.
And honestly, I’ve been getting way more useful insights than I expected
sometimes even more than directly asking users.
It helps me see things like how far they scroll, where they drop off, and what paths they take.
That, in turn, helps us understand how we should respond or improve the flow.
Personally, I think it’s a really powerful tool.