Founders: How often do you actually check your app’s reviews and what’s your workflow?
We’re talking to mobile app founders about how they stay on top of user feedback. With reviews spread across Google Play, the App Store, and even CRM tools, it can feel like a full-time job just to know what’s going on.
I’m curious:
Do you personally check reviews daily, or is it more ad hoc?
How do you currently track and respond to reviews across platforms?
Are you using any tools or custom setups to catch emerging issues early?
What’s been the hardest part of staying proactive with reviews (without burning hours every day)?
Would love to hear how you’re handling this. We’re building a product to use AI to make review monitoring faster and more actionable for product teams.
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I cannot speak for the founders in general, but I work with one, and he delegated this to other people in the team.
But we share with them concerns as well as suggestions, and if something is very harmful or costly, it has a priority to be fixed.
On the other hand, one week ago I had a call with a founder of a chatbot company, and he has open call hours where he talks with random people and receives feedback. I really liked this one because he was like: "I am a founder, I am here to listen to people."
@hur_ozan_ozbay You are welcome :)
Super curious, how do you balance review monitoring with actually building?
Do you have a “threshold” for when feedback becomes actionable, or do you respond to everything regardless?
I used to check reviews a lot in the beginning, but not so much anymore.
We’re setting up a separate channel to collect real user feedback directly.
Most of the time, app store reviews just say “this doesn’t work,”
so we mainly use them for bug tracking and debugging purposes.