FullStory
p/fullstory
Craft a more perfect digital experience
David Cancel
OmniSearch by FullStory — Search and analytics for your customer experience 🕵
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Replies
scott voigt
Hey gang. Wouldn’t it be cool if accessing user and analytics data was as easy and instant as searching for “designer jorts” on Google? We thought so, too. Today we’re launching OmniSearch, a radical, elegant, lightning-fast way to answer questions aimed at improving your customer’s experience. Just start typing anything, like “checkout” or “twitter” or “Atlanta” or “rage” and FullStory will instantly suggest completed searches to answer your questions with trends, charts, and matching session playbacks. We’ve been toiling on this for a _long_ time, and we hope you’ll give it a try it for free. It only takes about 5 minutes to set-up. We’ll be hanging and would love to answer any questions. -Scott
Liam Boogar
Great product! Will definitely take a look at using it at Algolia! Curious what tech stack OmniSearch is built on?
David Cancel
OmniSearch is a feature that I've always dreamed of as a product maker. Longtime fan and user of FullStory. So excited for this new release. 🚀
Melanie Crissey

I've been using OmniSearch since it launched and it helps me do my job better and faster every day. It's easy to find groups of visitors with similar behaviors, which is critical for UX or customer experience research.

Pros:

Just start typing. OmniSearch is wicked fast compared to some of the dropdown style segmentation rules I've used in other SaaS platforms.

Cons:

Sometimes the human-friendly language gets in the way, i.e. if I type "has clicked" instead of "clicked" I don't get the same suggestions.

TJ Muehleman
Timely that I would get an email from Product Hunt announcing this -- we're using Full Story at this very moment to diagnose a really particular client issue that otherwise would have required us to get on the phone (UGH), talk to the client (WHAT?), and walk them through clicking on certain things to troubleshoot the issue (AS IF). Thank f'ing god for Full Story.
scott voigt
@tjmule That is awesome. Thank you. Truth: when we launched at 4AM last night, we were similarly using the heck out of FullStory (yes, fullstory on fullstory) to find and fix last minute bugs :)
Bethany Stachenfeld
So excited to start using this! Fullstory is great all around to see how users are interacting with your website. Nice job guys 😀
scott voigt
@bethany_stachenfeld Much appreciated!
Alex West
We've been using FullStory at artcloud for almost 6 months now. The value it provides has been incredible for us. Our support team can quickly review what a user was truly doing and not have to depend on the 'I promise I clicked it' deal. As we launch new functionality, we continuously check how our users respond by watching the FullStories. The Omnisearch stuff is freaking awesome! Keep it up guys!
scott voigt
@alexbwest22 Music to our ears! Thanks. Don't hesitate to let us know if you have any suggestions on how we can make FullStory better.