Working with the customer support teams of 100,000+ businesses of all sizes at Freshworks, we’ve realized a couple of things. 1. Customers today expect effortless experiences - They want personalized support, wherever they are, without any wait times. ⏳ 2. Agents need help in delivering them - They want less busy work and more productive work. 🤦‍♂️ As we all adjust to a new normal, these statements have never been truer. That’s why we built Freddy—a suite of customer-facing and agent-facing AI tools to automate your CX. 🚀 How exactly does Freddy help? For starters, Freddy resolves transactional and commonly asked queries before they even reach an agent. It provides answers to customers across channels and follows them up with engaging workflows relevant to the query, all by itself! This leads to faster resolutions for your customers and a lower workload for your agents. Freddy also makes your agents more productive by guiding them through resolutions and automating all their ‘boring’ work for them. This allows agents to focus on pressing customer issues instead of spending all their time on mundane tasks. The result? You’ll be able to serve a growing number of customers better than ever before, while containing your costs. Sign up today and get started on your CX automation journey. We hope you enjoy using the product as much as we loved building it for you. Stay safe, everyone!

From the idea of using BOTS for just deflection to the idea of using them internally to onboard, train & resolve a few issues is making the life of every support representative better and bright thus giving them time to work on providing only wow moments to the customers :)

Will it be possible to have a bot initiate a conversation with a website visitor and transfer to a live agent on chat for complex queries?

Freddy is awesome @vineet_gupta4 @ajinkya71 go team !

Need of the hour! Powerful AI automations is the future of CX. But, using these automations to make it easier for agents is a life changer! Customer facing agents don't have to move between multiple tabs and applications to find relevant information or t\s docs. They can spend their time providing a much better customer experience! Thank you all for this!

Love the easy to use interface and largely no-code platform mechanics! Contextual AI and automation are the need of the hour and Freddy looks promising :)