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Paras Jain

MeetRecord - Reduce churn using insights from customer meetings

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Acquiring customers is hard, retaining them is even harder.
Every customer meeting is filled with insights you could easily miss. MeetRecord helps customer success teams get deep insights from meetings to boost retention and find upsell opportunities.

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Paras Jain
Maker
Hey PH, Hope you all are doing great. This is Paras here, one of the makers of MeetRecord. MeetRecord makes it easier for the Customer Success teams to derive insights from customer review calls. We’ve made this for customer-focused teams who want to make a deeper customer connection. Customer Success Managers and Customer Success executives can gather use this for their monthly/quarterly meetings to boost retention and find upsell opportunities. MeetRecord (MR) is in open beta now. With MR you can: 💧Get meeting insights that can help reduce churn 📈 Identify upsell opportunities that you could have missed 💌 Capture and communicate product feedback with real Voice of Customer 🏉 Coach on real calls, assign courses to improve performance ✂️ Create snippets of your meeting and share them with anyone 🎤 Consolidate feature requests and make a better case to other teams ⚠️ Be aware of competitor names that pop up in meetings ⚡ Prepare better for customer calls before the review 📓 Transcribe meetings, do keyword analysis 🗒️ Focus on conversations rather than taking notes, review your call at different speeds later 🤙 Identify which calls went well, which accounts are at risk 💯 Score meetings and track progress MeetRecord offers a free trial for 14 days. However, we are offering all Product hunt users 50% off on annual plans for a limited time (next 7 days!). Why did we start MeetRecord? We were facing numerous challenges while building customer success remotely for our previous company. It was just too difficult to keep training the reps on their calls, make notes and keep the team accountable. We wanted to streamline this. How is MeetRecord different? - MeetRecord is built for Customer Success teams and everything is designed with them in focus - MeetRecord can be managed and monitored by a single person - MeetRecord can be implemented within minutes
Björn
@jnparas Hi Paras, seems interesting. Is there an overview of ALL feature ideas/ concerns raised by all customers where I can group/ organize and score them? This would be really helpful to prioritize my findings in customer calls. Cheers!
Sandra Djajic
Interesting product! I wanted to ask: how are meeting insights gathered by the app? Is there some kind of AI in place?
Snehal Nimje
Maker
@maxine_buchert Thanks for asking Maxine. We sync recordings from your meetings account (Zoom, G-meet) via their respective APIs. Post that, we use NLP and AI over the recordings to find churn indications, upsell opportunities, product feature requests, etc. CS teams can also share share these recordings with product teams, solutioning teams or anyone in the company.
Ninad Sail
Superb idea! Congratulations on launch 😍🔥🚀 @jnparas @snehalnimje @sacin13
Roshni Batham
Nice...Congrats on the launch.....!!!!!!!
Surender T Natarajan
Interesting one @snehalnimje .
Alina Matvieieva 🇺🇦
The idea is very interesting and needed. Congratulations on the launch!
Jai Thakur
Great product. Always felt the need.
Marina Stojakovic
much appreciated
Arpit Khandelwal
Looks interesting @jnparas! Let us explore it.
Paras Jain
Maker
@arpit_khandelwal3 Thanks Arpit. Do signup.
Sahil P
Super interesting, congrats on the launch!
Tytti Sandström
Looks really interesting! Congrats on the launch
Raviraj Jain
Congrats on the launch! Seems like a very interesting product.
Hanush Kumar
Great tool! Will give it a try for sure.
Paras Jain
Maker
@hanush_kumar We will wait for your feedback Hanush.
Anurag Singh
Looks interesting @jnparas -all the best
Silvi Hambardzumyan
Customer churn is a forever problem, I am wondering how your product captures insights? Is there an AI algorithm ?
Syed Ashmal Ur Rahman
That's awesome! Much needed and I was wondering about the recorded option over Zoom. Guess what? You made it! @jnparas Congrats :)
Manik Mehta
Have known @jnparas and @snehalnimje for a while now. Super founders who built this product based on their own experience managing CS in their previous company. Managing quality in CS is hard, MeetRecord brings the insights and intelligence that the Sales teams have enjoyed lately. CS is an important Growth Driver and MeetRecord makles it possible to turn CS into a Growth Lever for Startups. Its and amazing product. already seeing good results at Omnify. If you care about Customer Success and Retention, its a No Brainer! Do try it out.
Kritika Singhania
This is great! Like fireflies.ai but records video as well, finally!