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Due.work — Support widget to help you get better customer feedback
With due.work you can integrate a support widget with just 1 line code, from which your customer can raise tickets, create feedback and guide themselves using self serve guides.
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Girdharee Saran
Looks really good, Well done team.
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Hey Product Hunt Community,
Thank you @kevin for hunting us!
We’re so excited to share our product today.
About 6 months ago, we launched our first version and since then we have been working on the concept to merge Feedback and Tickets (Fee - kets) together and bring the best of both and today we are about to launch it.
Problem 😐
When it comes to helping your customers we are left with options like Contact Form, Email Support with help desk integration or ChatBots or Linear Articles.
When you want your product to be scalable you will want something more than just having a help desk solution for replying to all the queries either through Emails or Live Chat.
Most of the Issues raised are always repeatable. It is also not possible to write all separate articles for all the common issues that happen on your platform.
Solution 🚀
With Due.work we have merged the concept of Feedback and Tickets (Fee - Kets).
Using Due.work a ticket can be raised in form of private feedback which can be later made public by admin to let other users solve the same problems themselves or comment on the same issue if they need further clarification. Slowly your roadmap with public feedbacks starts building along with your community.
How we integrate with your product?🔥
Due.work provides a non-distracting widget that lives within your product through which your customer can create Tickets, Feedbacks, or read self-help articles.
With Due.work you will eventually have a community of your own product through which your customer can do several things like subscribing to an issue to sharing feedback or raising a ticket and all of this will be achieved within your product through our widget.
We have tried to create the most convenient and enjoyable way to create a great customer support & experience tool and would love to hear your feedback on how we can make it better.
Thank you again for this community. It couldn’t be possible without your valuable feedbacks.
A huge thank you to our co-founders @ravigupta9363 @nikita_mittal1 @erishiraj for working all day and night to make it possible 🚀.
@kevin @ravigupta9363 @nikita_mittal1 @erishiraj @robins_gupta congrats on the launch! Love the customer support focus.
Due.work keeps all that hard work from being wasted. We want to reinvent the way help is created to go from static(customer forms & blogs), time consuming(email support), un-realistic(chat bot) and hard to digest information into one simple widget that can be integrated in your product.
@kevin @ravigupta9363 @nikita_mittal1 @erishiraj @eugenehp Thank you! Would love to hear when you visit our product
This looks amazing. What do you think are the next steps? I would love to see real time chat in this
@rajat_kapoor Thank you Rajat. Our next steps would be proving better integrations with Other providers like Jira, Zapier. All our feedback, comments and tickets are already real-time.
Curious! What's the main difference to support widgets like HelpCrunch? Like a combo of HelpCrunch and feedback boards like Canny?
@carlo_thissen Thank you for asking.
With due.work your customer can easily raise queries/tickets in form of private feedback and you as admin will always have control to make that feedback public so that other customers can help from it without raising the same type of ticket again.
Any other user can discuss too on any public feedback. In this way, it will help you to grow your product community which all can be available inside your product without the need of visiting any other external website.
We have a centralized search that will work one place search for both Articles and Feedbacks so to answer your question canny and help crunch are two different product just integrating them together also won't solve the exact problem which we are solving with due.work.
With any other support widgets, you cannot have options to make any ticket public also another customer can't discuss it. Also with canny, you can either have public feedback or private feedback but not a combination of both.
Love the UX and simplicity of use! Great product backed by an amazing team of talented people!
@nikita_mittal1 Kudos to team for always bringing something better & better & adding on more tools to facilitate solutions to never ending work.
Keep it up team.
I highly recommend due.work to our portfolio startups who are willing to optimise their support teams. It's got top notch UX, which is interactive and very fluid.
Congrats on launch. Indeed, a great product for the new as well as established business that can help in seamless operation.
Congratulations on the launch. You've fulfilled a big gap in the market. Wish you and team all the success!
A big congratulations for the launch. The product really fills a gap, very well crafted. I look forward to exploring it. Do keep me updated with all your great work.
Developer experience is very underrated. With one line integration this will ease the working of developers.
Hey! Great feedback and helpdesk product you got here. WebsitesToolz just launched on PH yesterday. We are currently using helprace.com not very happy though. How are you different? Thanks
@websitestoolz
Hi Anand!
Great product you launched Just saw WebsitesToolz on PH.
We are not a typical help desk software as we don't use email communication as a medium to solve tickets.
In due.work a customer raises a ticket from your website in form of private feedback.
The benefit of it is that once that issue get resolved you have the option of making that private feedback public so that other users can just read that solved ticket rather than raising the same issue again.
In that way, as your product grows so with your community within your product - discussing public feedback together, sharing an idea with you, or raising a ticket, or even reading documentation through self-help articles.
All of these within your product through our non-distracting widget without leaving your website.
I would love to give you a demo of our product.
This widget can actually make the feedback mechanism a lot easier compared to the genuine system of emails and chatbots. The only feature I’d like to add on is the extended time limit for which the customer has actually used the app. By doing that, I can actually know how genuine the user is and for how long has that app been used !
@gupta_ayushh I am glad you liked our platform. Also, its a nice suggestion I have added a feedback related to your idea
https://www.due.work/app/u/naxa7...
Great concept and much-needed.
congrats on the launch! Love the customer support focus.
Looks cool! Great work.
Looks really nice! I will definitely give it a try. Without feedback, you just move forward blind. We need to hear our customers in order to give them what they deserve. Again: great product. 👏
@copybycarmen Thank you Carmen! Do give it a try and let me know what you think about it!
Congrats on the launch @robins_gupta , @ravigupta9363 , @nikita_mittal1 and @erishiraj ! Love the concept, it should certainly help close the loop between day to day customer support and support documentation. :) Also the price (esp the 3 year deal) is great for start-ups! Does it integrate with git or any project management tools by any chance?
@ravigupta9363 @nikita_mittal1 @erishiraj @veronica_nesheva Thank you for your feedback, Veronika!
We have an inbuild Team Discussions, Task Management, and Notes inside due.work already.
Also, We are going to provide external integrations to Jira, Slack, and Zapier soon before July end.
@ravigupta9363 @nikita_mittal1 @erishiraj @robins_gupta Sounds perfect! I was about to ask about Slack and Zapier! Have you thought about Notion? :) I know I am repeating myself, but really awesome job, this is super useful. It's very hard to stay on top of all of the user feedback/comments/ support requests+ tie this with documentation and roadmap, while keeping the whole team aligned. Normally requires a good process in place with a bunch of automations and a fair amount of time spent on alignment with the team to get it going. If it's ok with you I will also share a link to your launch with the Entrepreneur First (https://www.joinef.com/) community I am part of ( started a company with them in the past)?
@ravigupta9363 @nikita_mittal1 @erishiraj @veronica_nesheva Thank you for you appreciation. Sure you can post our link there. Would love to have it posted on Enterpreneur First!
We will be providing integration for Notion too. But first we will build for Slack and Zapier and Jira. As those will cover a large audience. If you have requirements for Notion.so let me know we would reprioritize our roadmap.
Just a heads up - there's a glitch in Edge on the SVGs in the "Everything you need for an award winning product support." section.. looks fine in Chrome...