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Kevin William David

Due.work - Support widget to help you get better customer feedback

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With due.work you can integrate a support widget with just 1 line code, from which your customer can raise tickets, create feedback and guide themselves using self serve guides.

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Robins Gupta
Maker
Hey Product Hunt Community, Thank you @kevin for hunting us! We’re so excited to share our product today. About 6 months ago, we launched our first version and since then we have been working on the concept to merge Feedback and Tickets (Fee - kets) together and bring the best of both and today we are about to launch it. Problem 😐 When it comes to helping your customers we are left with options like Contact Form, Email Support with help desk integration or ChatBots or Linear Articles. When you want your product to be scalable you will want something more than just having a help desk solution for replying to all the queries either through Emails or Live Chat. Most of the Issues raised are always repeatable. It is also not possible to write all separate articles for all the common issues that happen on your platform. Solution 🚀 With Due.work we have merged the concept of Feedback and Tickets (Fee - Kets). Using Due.work a ticket can be raised in form of private feedback which can be later made public by admin to let other users solve the same problems themselves or comment on the same issue if they need further clarification. Slowly your roadmap with public feedbacks starts building along with your community. How we integrate with your product?🔥 Due.work provides a non-distracting widget that lives within your product through which your customer can create Tickets, Feedbacks, or read self-help articles. With Due.work you will eventually have a community of your own product through which your customer can do several things like subscribing to an issue to sharing feedback or raising a ticket and all of this will be achieved within your product through our widget. We have tried to create the most convenient and enjoyable way to create a great customer support & experience tool and would love to hear your feedback on how we can make it better. Thank you again for this community. It couldn’t be possible without your valuable feedbacks. A huge thank you to our co-founders @ravigupta9363 @nikita_mittal1 @erishiraj for working all day and night to make it possible 🚀.
Eugene Hauptmann
@kevin @ravigupta9363 @nikita_mittal1 @erishiraj @robins_gupta congrats on the launch! Love the customer support focus.
Ravi Gupta
Maker
Due.work keeps all that hard work from being wasted. We want to reinvent the way help is created to go from static(customer forms & blogs), time consuming(email support), un-realistic(chat bot) and hard to digest information into one simple widget that can be integrated in your product.
Ravi Gupta
Maker
@eugenehp Thanks a lot Eugene, glad you like it :)
Robins Gupta
Maker
@kevin @ravigupta9363 @nikita_mittal1 @erishiraj @eugenehp Thank you! Would love to hear when you visit our product
Rishi Raj
Maker
We're introducing a simple widget that helps to improve your product by fee-ket. feedbacks of your customer and tickets into a single place. thanks. we would love to hear from you!
Pankaj Agarwal
Great concept and much needed
Robins Gupta
Maker
@pagarwa1 Thanks Pankaj. Let me know your feedback once you try it!
Rishi Raj
Maker
@pagarwa1 thanks Pankaj Let me know how it worked for you and what we could improve :)
Veronika Nesheva
Congrats on the launch @robins_gupta , @ravigupta9363 , @nikita_mittal1 and @erishiraj ! Love the concept, it should certainly help close the loop between day to day customer support and support documentation. :) Also the price (esp the 3 year deal) is great for start-ups! Does it integrate with git or any project management tools by any chance?
Robins Gupta
Maker
@ravigupta9363 @nikita_mittal1 @erishiraj @veronica_nesheva Thank you for your feedback, Veronika! We have an inbuild Team Discussions, Task Management, and Notes inside due.work already. Also, We are going to provide external integrations to Jira, Slack, and Zapier soon before July end.
Veronika Nesheva
@ravigupta9363 @nikita_mittal1 @erishiraj @robins_gupta Sounds perfect! I was about to ask about Slack and Zapier! Have you thought about Notion? :) I know I am repeating myself, but really awesome job, this is super useful. It's very hard to stay on top of all of the user feedback/comments/ support requests+ tie this with documentation and roadmap, while keeping the whole team aligned. Normally requires a good process in place with a bunch of automations and a fair amount of time spent on alignment with the team to get it going. If it's ok with you I will also share a link to your launch with the Entrepreneur First (https://www.joinef.com/) community I am part of ( started a company with them in the past)?
Robins Gupta
Maker
@ravigupta9363 @nikita_mittal1 @erishiraj @veronica_nesheva Thank you for you appreciation. Sure you can post our link there. Would love to have it posted on Enterpreneur First! We will be providing integration for Notion too. But first we will build for Slack and Zapier and Jira. As those will cover a large audience. If you have requirements for Notion.so let me know we would reprioritize our roadmap.
Nik Hazell
I've been having real headaches with a Drift Bot - this looks like it might replace it, which would be awesome! Cheers @erishiraj, @nikita_mittal1, @ravigupta9363, @robins_gupta!
Robins Gupta
Maker
@erishiraj @nikita_mittal1 @ravigupta9363 @nik_hazell Thanks Nik! I agree before due.work I have already experienced this. It was one of our reason behind building a better customer support platform. Also, Due.work is not replacing any live chat or chat bots these are for landing pages which helps in getting more signups. Due.work widget is for product application is build for providing better customer support with feedback, tickets and help articles.
Ionut Anisia
Really nice way of tackling the problems of feedback and support. Good luck!
laxmi kant
Excellent work. Keep it up!
Rishi Raj
Maker
@laxmi_kant Thanks laxmi
Saurabh Dinesh Kumar
I’ve been following Due.work's progress for a couple of years until now and love how it’s solving the problem of letting users find their own way around products. Great work bro, Robins, Ravi, Nikita and Rishi💯 A perfect team with perfect mentors. Keep up the good work guys, you all have done it before & you will continue to grow. All the best wishes to you!
Robins Gupta
Maker
@saurabh_dinesh_kumar Thanks Saurabh. Really appreciated!
Rishi Raj
Maker
@saurabh_dinesh_kumar Thanks Saurabh for kind words!
Neo
Great concept! Must try
Rishi Raj
Maker
Thanks Neo! Would love to get your feedback once you visit our product
mini patariya
A big congratulations for the launch. The product really fills a gap, very well crafted. I look forward to exploring it. Do keep me updated with all your great work.
Robins Gupta
Maker
@mini_patariya Thank you! Sure we will keep you updated with our progress :)
Александр Попов
Looks great!
Saurabh Prasad
Love the UX and simplicity of use! Great product backed by an amazing team of talented people!
Saurabh Prasad
@nikita_mittal1 Kudos to team for always bringing something better & better & adding on more tools to facilitate solutions to never ending work. Keep it up team.
Pierre
Look promising! I will share with my teammates.best of luck for Product launch.
Rishi Raj
Maker
Thanks Adrian ! Would love to get your feedback once you visit our product
Rahul Nair
Sounds interesting. Innovative app. Congrats on your product launch. Keep going!
Robins Gupta
Maker
@rahul_nair93 Thanks Rahul.
Carmen Jiménez
Looks really nice! I will definitely give it a try. Without feedback, you just move forward blind. We need to hear our customers in order to give them what they deserve. Again: great product. 👏
Robins Gupta
Maker
@copybycarmen Thank you Carmen! Do give it a try and let me know what you think about it!
Kirill Burkhanov
Interesting widget, need a try
Rishi Raj
Maker
@kirill_burkhanov Thanks Kirill! Would love to get your feedback once you try our product
Carlo Thissen
Curious! What's the main difference to support widgets like HelpCrunch? Like a combo of HelpCrunch and feedback boards like Canny?
Robins Gupta
Maker
@carlo_thissen Thank you for asking. With due.work your customer can easily raise queries/tickets in form of private feedback and you as admin will always have control to make that feedback public so that other customers can help from it without raising the same type of ticket again. Any other user can discuss too on any public feedback. In this way, it will help you to grow your product community which all can be available inside your product without the need of visiting any other external website. We have a centralized search that will work one place search for both Articles and Feedbacks so to answer your question canny and help crunch are two different product just integrating them together also won't solve the exact problem which we are solving with due.work. With any other support widgets, you cannot have options to make any ticket public also another customer can't discuss it. Also with canny, you can either have public feedback or private feedback but not a combination of both.
Developer experience is very underrated. With one line integration this will ease the working of developers.
Trevor
I would like to use it but there seems to be a glitch. Even on your live site, when trying to send a support chat you, you need to type your name and email to get a response back. Once doing so, it will always say incorrect account info. Any updates on this?
Robins Gupta
Maker
@trevorc Thank you for notifying! Just saw this condition. It will be fixed in a min.
Robins Gupta
Maker
@trevorc We have fixed it. You can try it now. There was a minor glitch thank you for reporting
David J. Kim
Love the "fee-kets". Pretty great new term. Congratulations on the new Launch!
Manav Kumar
Pushed it to our CS department right away: looks really promising!