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Drippler 3.0 â Smart tech assistant powered by a community of experts & AI
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Thanks @nireyal and hi @everyone! Looking forward to your feedback and questions!
Drippler is reimagining consumer Tech-Support, leveraging AI and a community of tech experts to provide a frictionless digital experience.
If youâre a geek, you probably know what itâs like to help the people around you with their tech. âMy bluetooth doesnât connectâŠâ, âWhat podcast app do you recommend?â, âHow do I sync my contacts?â and the list goes on. After years of helping everyone around us, we decided to find a scalable solution to support not only our friends and families, but also the rest of the world.
We started out by building what we call âpredictive tech-supportââââa smart recommendation engine to educate people and help them discover everything they need to know about their smart and connected devices. These personalized tips, ranging from new features through usage tips to app recommendations, have helped tens of millions of people through our top rated Android and iPhone apps and site.
Over the past few months, weâve been focused on building out the next generation of Drippler, which adds âon-demand tech-supportâ to the experience, allowing users to ask tech questions and get assistance with technical issues. To do that, weâre updating Drippler to a conversational UI and introducing Wizâââyour personal tech assistant. Wiz is always there at your fingertips to help out and provide recommendations. Wiz is programmed to identify and answer tech questions, and is constantly learning and getting smarter. In cases where Wiz is short on an answer he matches you up to chat with an expert.
Our experts or âTech Wizardsâ as we call them, are the geeks and early adopters from Dripplerâs large community, who are not only passionate about tech but also believe in Dripplerâs mission and love leveraging their knowledge to help others out.
Cheers!
Awesome idea that could help many people with daily tech problems which could easily be solved with an expert's advice.
You took two of my favorite things (AI and chatbots) and made a great product. I'm a fan of Drippler from the early days and it's amazing to see how you keep working hard and revealing new and cool products.
@urieli17 Thanks! We're fans of Gadgety :-)
Ping me if you guys want to cover this launch
Hey @talmixed awesome idea. Is this a product you are also trying to sell to businesses? To help lower the time spent of tech support answering simple IT questions? Is that a viable opportunity? From the landing page it seems it's directed toward consumers.
@ginoferrand Thanks Gino. No doubt, there are huge benefits for brands in lowering support time as well as in improving support quality and lowering support costs. We are a 100% consumer facing company and product, and our offering to businesses are distribution partnerships. For example: wireless retailers installing Drippler on new smartphones sold - they lower returns and improve customer satisfaction, we get distribution.
Wonderful product, I was able to figure out why my gmail app wasn't refreshing automatically because of it. It was because I'm an idiot :)
Huge HUGE fan of drippler ever since I got my Android phone. Gonna test drive this cool looking update ASAP
This is awesome, @talmixed! I really like how you've been evolving the Drippler App.
@talbensimon Thanks! Would be great to get your inputs (as one of the first people I know to launch a chatbot...)
So is this concept similar to Operator but with tech support? I love Operator.
@charity_amis Thanks. It's similar in the sense that it's a conversational UI and powered by experts. Let us know what you think :-)
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