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p/driftCustomer communication app for product marketers
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Hiten Shah

Introducing Drift Help - A 100% free knowledge base for your startup

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Drift Help is a simple and FREE help center that automates your support with chatbots that read your help documentation and provide real-time answers to your customer's questions on chat.

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Hiten Shah
Hunter
They say the best sales reps are helpful and personal. Drift has been working on helping sales reps become more personal for a while. Now, they're helping sales team become more helpful by automating their support. The Drift team is announcing today the Drift Help Center - a simple and powerful way to automate your support by making beautiful documentation that's easy to create. Best of all, Drift's bot automatically crawls it so you can provide real-time answers to questions over chat. Oh... and it's completely FREE.
Mike Ritchie
@hnshah @dcancel Is this free for customers that already pay for Drift or free for anyone?
Craig Daniel
@mike_seekwell both! It's included in our free account, bot and all. Plus existing customers can use it too. No increase in price.
Mike Ritchie
@craigdaniel Awesome, nice work! This looks great. fwiw, I started as a Drift customer because you had a free tier, but left because this feature was missing. I would have stayed if it was there and since I no longer qualify for your free tier, you should see a good bump in conversion rates.
Craig Daniel
@mike_seekwell That's what we like to hear! Why do you no longer qualify for the free tier?
Mike Ritchie
@craigdaniel We're over the seat and contact limit now. I'm not complaining though, I think your free tier is totally fair.
Chris Handy
When the bot suggests the right answer for a question typed into chat (and it shows an article I made), it feels like magic. The interface is so simple, if you have ever made a Medium post, you’ll feel right at home. Its more important than ever these days to get your customer (current and future) to where they want to go faster. We’re moving a whole bunch of website content to Drift Help Center to take advantage of this.
Anand S
What a coincidence!! Haha, Literally a few hours ago, I was searching to know if drift have a Help Center just like Intercom. But I couldn't find anything. And now, when I opened Product Hunt, here it is! Lol. Thank you Drift Team. You made my day.
Daniel J. Murphy
Maker
@anandrmedia YOU MADE MY DAY! This is awesome to hear, Anand. Too funny :)
Davis Baer
Awesome! Nice work guys :)
Anne-Sophie
This is super helpful. Our team uses drift on a daily basis. Can't wait for this next upgrade.
Daniel J. Murphy
Maker
@joshuasimenhoff Cait wait? You don't have to wait, it's available now! drift.com/help

Definitely recommend this product to try out on your companies website. From conversational marketing, to conversational selling, to conversational helping.

Pros:

Completely free, and the bot routes visitors to the right help article

Cons:

Doesn't have video yet

Justo Garcia
Beyond excited about this... Thank you, @Drift team!
Daniel J. Murphy
Maker
@drift @hellojusto appreciate the love, Justo!
Shreyaa Ratra
@drift @d_j_murphy @davegerhardt, Your product is crazy. Congratulations. Couple of thoughts if you are doing B2B sales : a) Target SAAS companies who have recently raised funds. They will be willing to spend money on a tool which can help them build their pipeline. b) Target companies who are hiring for "customer success" because if a company is spending money on this vertical, they will be willing to invest in a tool like yours. c) Target SAAS companies who are hiring for "email marketing:. Will be a right fit for you. d) Target SAAS companies who are hiring for "sales".
Jason Hobbs Digital

Helping is the new selling, awesome that they added the knowledgebase option and made it free to use.

Pros:

Free and optimized for search

Cons:

Can't embed videos yet

Gezim Hoxha
Looks like Drift killed this.
Varatharaj R
Great release by Drift! from Sales Automation to live chat Automation. Completely loved Onboarding experience of Drift Help. Congrats on Release!
Thiago de Carvalho
@d_j_murphy Congrats! Any examples we can see?
Robert Gillespie
@d_j_murphy @thiagoafram We have started to add ours in here. We have a lot of content not published live though so you will only see one section. But plenty in there if you want to see it http://swipii.drift.help/
Thiago de Carvalho
@craigdaniel @robert_gillespie Thanks a lot for that! Can it be segmented so whoever's logged in as a user (say in wordpress) sees one thing, and regular visitors see other topics?
Francisco Opazo C.
Why they said that is free, if they charge 500/mo for access to the bot?
Steven Hambleton
@frankopazo The help bot and lead bot offer separate functionality. The lead bot is based on playbooks which contain branching questions for qualification, and display based on parameters, query strings, audience types etc) whereas the help bot is just responding to help enquiries.
Rodrigo Reis
Does it support help centers in multiple languages?
Bruno Nascimento
@rodrigoreis22 couldn't find anything about that, but the workaround we're trying now is to have a category for each language.
FRED WOODS

I really like the simple straight forward explanation - would suggest that you give a heads-up of the upsell.

Pros:

free - seems simple

Cons:

suspicious of a trap play

Varun Jain
Would anyone consider using this for internal documentation?
Robert Gillespie

We have used this product for over a week now and love it. We needed a place to host our new products FAQ's and this came along at the ideal time. Ticked all the boxes for what we needed - a place to host our content, look professional and easy to use for both us and the user. Can't believe it is free!

Pros:

Free, Easy to use, Links to bot, Professional Design and Interface, Create Content Fast, Great for users searching

Cons:

Video would be great.

Dave Safley
Robert since you are using the free version, from what I can see the BOT is not included in the free version, unless you are on a "Trial" of the Paid Version. Correct?
Robert Gillespie
At Swipii we have been using the Drift Help Centre for over a week now and love it. We urgently needed somewhere to host our brand new products FAQ's and Support content and this came along at the ideal time. Ticked all the boxes for what we needed and solved a lot of potential problems. Provides us with a place to host our content, it looks professional with our branding on it, and it's easy to use for both us when it comes to creating content and the user searching for answers. Can't believe it is free! Highly recommend.
LinkInBio
The Knowledgebase/FAQ space we found to be a strange niche. A few good offerings from companies such as Freshdesk and ZenDesk. Coupled with built-in ticket based systems, it made it all a bit heavy in our opinion. No-one seemed to have nailed it. For a quick, great looking knowledgebase system that even integrates with a bot, this looks impressive. Yet another great product from Drift, a fantastic company and a CEO always worth listening to in David Cancel.
Giovanna Pergher
Hi! I might have found this a bit too late... but is the product still online? Seems that some links are broken I would love to test it. Thank you!