Drift 2.0 — A scalable way to talk to your customers

. @dcancel just signed up for @drift, already blown away. Both the app and the mission are spot-on. Being able to give customers premium, concierge-quality experience at scale is a huge competitive advantage. Reminds me of the early days using performable...

@mikeginnyc thank you. Performable family reunited. So excited. Let's create something awesome together. 🎉🎉🎉

@dcancel absolutely agree. @drift looks like the perfect solution for companies who are ready to save money by loosing the call centres and actually giving a quality service in a way many people would rather choose to communicate. In Asia, most countries are mobile first. Just thinking of the capabilities of WeChat. Would be interesting to see how quickly Drift picks up in Asia.

@sicnarftea thanks Francis!

@casielane thanks Casie. So far so good in Asia 🚀

@julesholleboom main thing is that we're focused on marketing. Also we plug in to all of the tools you're already using, because our larger goal is to help you do whole company marketing (since messaging touches every part of the business today).

@davegerhardt But Intercom also offers that, right (although at a higher price)? It has the ability to chat with lead, manage a team inbox, follow up, plus you can send automated drip campaigns. So if I understand correctly, you differentiate with AI/bots?

@julesholleboom yep. but you can play the feature checklist game for hours with any live chat/messaging product. there will always be a feature here or feature there. sounds like you gave Drift a try with Slack, love it. stay with us and we'll show you :)

@davegerhardt Partially agree. There are not that many marketing/support products out there that offer this well integrated, built and designed like Intercom does (and you do, as of today!). That's why I'm excited to see Drift 2.0 on PH and wanted to learn more about the differences/advantages which I couldn't find on the website. Apart from the fact that your messenger looks pretty familiar ;).

@davegerhardt I second @julesholleboom comments and questions, Dave. Love what Drift has been doing with content marketing to get me interested in the Drift product, and certainly would love to take the next step and start exploring Drift 2.0, but could definitely use more info regarding how this improves upon or differentiates from what we're getting with Intercom. We've invested a lot of time getting Intercom integrated into our operation, so in order for me to make the case to my team that we should explore another product that seems on the surface (at least right now) to be very similar to what we're getting from Intercom, I need help explaining how Drift 2.0 can do more or better or helps our current setup. Any insight would be appreciated.

@jice_lavocat nice! Thanks Jice. Glad you made it!

@jice_lavocat Thank you 🙌🏽

@jice_lavocat I agree Jice, it is a great product! So happy to see a local startup doing well here on PH as well!

@jice_lavocat :) if you have any design feedback please let us know!! always looking to make Drift better

@tombenattar Thanks! It was a real team effort over here.

Whoa @agentkatebeebe. That means a lot! Thanks for chiming in :)

@agentkatebeebe agreed, and subscribe to the Seeking Wisdom podcast.

@stuartbrameld @agentkatebeebe awesome! might have to post a new episode today :)

@stuartbrameld @agentkatebeebe Thank you!!!! 🙌🏽

@agentkatebeebe how do you actually subscribe? I see no email input field..!

Hey @jameswahba. The big difference for us: we're focused on marketing. With Drift, marketers will be able to do whole company marketing -- controlling the experience across the entire organization (support, sales, CSM) etc.

@jameswahba strongly suggest trying it out, the design & UX is really slick and it's an incredibly well thought-out product. they've caught and are overtaking most of their competitors in this space in an incredibly short time, and if the AI stuff announced today is anything to go by, the future looks pretty exciting. only consideration might be that they are (currently) a relatively point solution, unlike say Intercom, though whether that is a problem really just depends on your approach to building a marketing stack. they also have David Cancel, which none of the other messaging apps have :-)

@stuartbrameld @jameswahba I'm blushing right now.☺️ Thank you Stuart! We are just getting warmed up, I'm very excited about the future.

@stuartbrameld 🙈 thank you so much! if you have any design feedback feel free to let us know!

@davegerhardt this makes much more sense w/ 100% marketing since you consider the entire flow of support/sales/csm marketing :-)

@geetfun Simon thanks for the note. Our mobile app is on the way. If you're interested in being part of our beta customers using it today just let us know.

@marcusataylor there's a lot of similarities between any of the live chat/messaging apps. We're starting to go in a different direction, focused 100% on marketing. Come check us out.

@davegerhardt what does focused 100% on marketing mean, could you elaborate on that?

@davegerhardt Intercom focuses on marketing though? We use their chat primarily for marketing - automation, NPS surveys, converting visitors to users / trials to paid etc. Built-in In-app NPS is a nice feature as currently we're having to daisy-chain Promoter.io with Intercom to get that functionality, but for me personally it feels pretty similar.

@marcusataylor you can do marketing with it, sure. If you're already using Intercom then there's no point in really battling it out on features right here. If you're up for something different from a team that has been building some of the best B2B marketing tools in SaaS for the last decade (Performable, HubSpot), come hang with us - it's free too so you can always play around and decide for yourself.

@lukethomas14 we love Crystal!

@lukethomas14 Thank you for your kind words Luke! We love Crystal.

@stefanmimikry thanks for being on the team! 🙌🏽

@harrystebbings @saastr was one of my favorites podcasts of the year. Thank you brother! Hope we can catch up at SaaStr 2017!

@gbainsure no - Hootsuite helps you schedule social media posts. Drift is something you'd use on your website or in your product to talk to your customers.

@davegerhardt Thanks for the explanation, makes sense now, I did not grasp that from the screenshots above. Thank you. Just designed a new robust site, would be a nice feature for next year. Good luck!

@xaviercoiffic definitely has a sensible pricing plan. Makes better sense for companies with a lot of trial users.

@koen_adams thanks Koen! We're glad you're here with us.

@mattcarbone thanks Matt! Right back at you with Talla.

@stephenchip love it. Kevin is the best.

@khurammalik Oh no! That's no good. I'm going to look into this right away and make sure you're not running into that. Hang in there - I'll let you know once it's set.

@mattbilotti OK thanks . I sent a message within the app as well (just so you're aware of the duplication). :)

@alevi thanks Andy!

@alevi Absolutely! You can be one of the first to try it out!