Drag Team — The simplest way to share emails as a team.

Hey everyone, Nick here from DragApp.com. Help Desk tools work for big companies, but small companies look for simpler alternatives. Drag for Teams is a Shared Inbox allowing teams to manage shared accounts such as support@ or sales@, right inside Gmail, in Trello-like boards. We think that email is broken. We also think that using third-party Help Desk tools like Freshdesk, Zendesk or Groove is not needed if you’re a small company. (Rocket) Drag turns Gmail into an organized, shared inbox instantly. We're officially launching Drag Team on Product Hunt today! (Rocket) We have 30,000 users and some super-cool companies such as Uber, AirBnB, Spotify and Netflix to make their inbox awesome. Now it's time to share Drag Team with everyone :) I'd love your feedback on Drag Team. We've made it a more powerful experience where you can: »Share emails like support@ and sales@ with your team Manage a shared email account like support@ and sales@ from inside Gmail. Delegate emails, add and keep track of tasks with your team. »Turn your inbox into personal boards Turn your inbox into multiple lists (we call them boards), in seconds. Create customized lists and organize your inbox by drag ‘n’ drop. »Turn your inbox into shared boards Work with your team to reach inbox zero inside a shared inbox. With Drag you can set up your team to see and reply to inbound emails and get things closed, faster. We have a really active community also and here's our 12-month Product Roadmap: trello.com/b/41FGtlod/drag-public-roadmap We're here all day to answer questions so please let us know! Thanks Nick

These people cares about making the best product and listen to their user base. Drag team is already a good product but I'm confident that it's on his way to be excellent.

It's also looking much better with that new design ;)

Pros:

Easy to use, no learning curve, affordable, great support

Cons:

Lack maybe an integrations with your favorite app but that's surely on it's way

Cool product Nick!

The idea and implementation is good. I love the fact that you can integrate it into Gmail. Once you get the hang of it, it can be a very helpful and affordable productivity tool, especially for smaller companies and startups.

Pros:

Easy to use, good ideas for future features, reasonable pricing and active developer team

Cons:

Leaves traces when you disable it

when it was just "Trello in Inbox" I played with it but was not sold. Now if I can share files in my inbox - it really has more value to me

Causes to put my work in order

Pros:

A worthy tool that took its place among the best

Cons:

It would be nice to have it in the new sidebar of Gmail

It's a great tool. Helped me a lot in email management. Thanks team !

It boosts productivity by introducing a clean setup for my emails and provides an effective avenue for me to contact my fellow workers. I'd surely recommend this.

Pros:

Straightforward, yet comprehensive.

Cons:

It loads just a bit slower with our internet connection

It's a miracle. But at the moment I can not use this product, why? 1. It does not support Cyrillic (although some of the letters are displayed correctly) 2. I have the mail divided into "Primary", "Promotions", "Updates", and when you connect Drag, then the letters from all the tabs drop in To Do. Is Drag have any filters for this? I like the idea of this product and I look forward to using this product.

Pros: Simple to use for all users to quickly adapt to it. Very affordable Cons: Would love to see a shared inbox without kan ban boards not all users like this. This is a game changer for any business using Gmail trying to manage emails.

I'm a huge fan of the Kanban approach, so I was quite thrilled to discover Drag. I've been trying it on and off since 2017, I'm quite pleased that one of my main gripes - that emails took very long to load and update - has been fixed. It's really much sleeker now, and smoother to use.

I like the idea of having comments/tasks at the side for a given email. I work alone as a freelancer, and I think this feature will come in useful when I just want to keep a consolidated list of feedback/discussion alongside a client brief.

My only other issue is that there's no Android app yet. I don't always bring my laptop out with me, which means I don't get to benefit from the full Kanban-style experience - drag-and-drop between columns, or visually seeing my email board - if I'm on my phone. The suggested workaround is to label emails with the Drag's labels but I use labels heavily, so it's a drag for me to scroll to the required labels. Might be okay for someone else without hundreds of labels, but it's one of the few things holding me back.

Pros:

- Kanban-style columns

- Drag-and-drop interface

- Comments/tasks to individual emails

- A public roadmap of upcoming features

Cons:

- No Android app

- No way to provide my own email subject line to make things clearer

This is a great app for the inbox absolutely love it.

Pros:

Easy to use,

Cons:

Lack of intergration with other software

totally love it, even more and more with each now improvement. it's ready for team adoption imo. would recommend to anyone looking to reign in email's nightmare.

Pros:

elegant and useful kanban for gmail, brilliant solution! the team is very dedicated to their product and very responsive

Cons:

bugs have popped up in the dev lifecycle, none major that i've seen. always get addressed in the next release.

I’ve been using Drag from the start and their new Drag Team opens up even more possibilities for more efficient project and team productivity.

Pros:

Nick and his team are awesome!

Constant improvements and upgrades to features

Makes Gmail work harder for me

Cons:

None really — though sometimes it’s hard to keep up with all the features and finding time to play with them.

Excited to check this out! 🙌🏽

The features that launched are awesome! Having a shared inbox is the perfect way to share informations between teams in an organized way!

Having the chance to organize your e-mail into boards helps to separate the huge amount of information that we receive in the e-mail!

Thanks Drag!

Pros:

It helps you organize your e-mail in a unique way! can't live without it

Cons:

No mobile version

The Dragapp team is great. I had an issue early on while in beta, and the co-founders both emailed me about the issue. I am convinced they are committed to creating a great product. As soon as my employer opens up purchasing (just closed out a fiscal year), I plan to pursue some licenses!

Pros:

Organization, Visually clearer interface, project coordination

Cons:

many tools under development

It is great for organizing your e-mails, which I always struggle with, but the main difference for me is in the teams feature where you can actually share your inbox. This helps a lot with the flux of useless fowarded e-mails.

Pros:

User friendly, great feature for teams

Cons:

It was a little bit slow when loading, but they have launched a new version that seems really promising

This is a great start and can be improvised to make it perfect!

Pros:

Simple and beautiful UI, turns email into kanban view (#1 feature), collaborate with friends or team and discuss emails

Cons:

Need more features like attach emails together under 1 task, bulk snooze or delete, iphone app that does the same as above, etc

Having a visual display of what's coming at me is helpful.

Pros:

Kanban style is visually appealing and easy to adapt

Cons:

A helpful tool but not a panacea for overscheduled people