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Dispatch - Private Beta — Superhuman for Slack
Drowning in Slack messages? Dispatch is a Priority Inbox for Slack that lets you focus on what's most important.
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Very cool! We use Slack for customer support and with vendors, which isn't going to scale forever. Going to try this to organize it.
Thanks for sharing Parthi -- this is exactly why we built the collaboration features like Assignment, Labels, and Comments -- to help tame the chaos of client requests coming in through Slack. Excited to help you scale your CX! https://www.dispatch.do/solution...
An overwhelming Slack inbox is probably the biggest stress of my day right now, so I'm pumped to check this out! Will it sync read/unread status back to Slack? Also, is there a mobile app? @stedmanblake
Re: syncing read status
Yes! we sync read statuses across Dispatch and Slack so you don't come back to those anxiety-inducing red unread bubbles if you need to open Slack.
Re: mobile app
It's on our roadmap! For now, we think of the Slack mobile app as the "mobile companion app" to Dispatch on desktop.
i.e.) Our users use the Slack mobile app while on the go - but jump back on Dispatch as their primary Slack client on desktop.
I'm gonna be totally honest, I'm the worst when it comes to replying to Slack messages. I think it's partly because I just don't like to open slack as a tab / app on my computer in the first place. It's the first thing I want to close and the last thing I want to look at. There are just too many different slacks and I know that when I go in there I'm going to be assaulted by a bevy of notification bubbles that I won't easily be able to parse for importance.
So excited that you are building Dispatch as a solution to the Slack Crisis. Personally, I have moved all of my teams I work with off of Slack to Twist because I couldn't hang, but I could see Discord rescuing teams that are already too deep in Slack, or maybe someday they'll just be able to use Dispatch directly?
You're not alone @the_esc. Yeah Twist is great if you can convince your team to switch. The problem for many is that they either don't have the authority to force switching, or they're working with other teams/companies who use Slack (e.g. shared Slack channels).
That's why we built Dispatch so that everyone else can stay in Slack. You get the benefits of an async priority inbox, while they don't have to change their behavior at all. Win win :)
My company has a bunch of dusted slack channels with our customers and that’s how we support them - I can see this being a huge help! Excited to try it out 🙌
Makes sense -- it's such a great experience for the customer to be chatting with their vendors in Slack. But the flood customer requests coming in through Slack can easily become unmanageable.
We built lightweight Front-style ticketing features, like Assignment, Labels, and internal Comments to help CX workflows in Slack. Give it a try and let me know what you think :)
This looks awesome! Definitely feel like I’m “drowning in slack messages” now that we’ve been hiring a bunch of new folks 😅 excited to try this out. Curious, how does Dispatch know how to “prioritize” messages?
Good question! You choose priority settings for channels, people, and topics when you first sign up.
Thereafter, Dispatch gives you suggestions based on your activity.
For example, if Dispatch notices that you're archiving the same thread over and over, it'll suggest that you mute that thread instead.
A few little nudges like that make a big difference. As you use Dispatch, it gets better and better at understanding your true priorities. In just a few days of using it, you stop seeing almost all "low priority" messages in your "Important" inbox tab.
This is so exciting!! Congrats team, this looks great. I've noticed that customer support teams are all moving from email to Slack — I bet this would be so useful to all of them to manage customer requests.
qq It looks like Dispatch has all the standard Slack functionality — if my team's using Dispatch, do I ever need to open Slack ever again?
Great question @aoi_senju! You can do "day-to-day" actions in Slack: send messages, reply, react, etc.
For "admin" actions, you'll go back to Slack: creating a new channel, inviting a new user, etc.
Oh, seems I'll try this feature as soon as possible: at least 10 Slack channels tries to ruin my workflow, and I hope Dispatch to become my resistance :D Upvoted, thanks!
Managing Slack notifications is such a pain. This looks awesome and the video demo is super informative! Just curious: what happens to Slack unread status when you read a message in Dispatch?
@sophdeng Hi Sophia! Great question - we sync read statuses across Dispatch and Slack so you don't come back to those anxiety-inducing red unread bubbles if you need to open Slack.
In Dispatch you never need to mark something as unread to come back to it later / keep track of it. Messages will stay in your inbox until you've explicitly archived them.
Wow, I never even considered that there could be a 3rd party slack client 🤯. This is super cool, would love to handle my Slack like email. Return to asynchronous messaging = fewer distractions, more productivity.
This looks so sleek, I'm struggling with Slack every day. Dispatch looks like the perfect add on to Superhuman and texts.com
Signing up now
I've been using Dispatch for the last few months and it's beyond impressive — it's actually a whole new paradigm for team messaging that I've never seen before, it works great, and it fits right on top of Slack so you don't have to convince a whole team to switch at once. Highly recommend giving it a shot! Congrats Dispatch team on the launch :)
@ajnandi Same! I'll keep you posted when we're ready to roll that out for you :)
Slack threads were wrecking my sanity. It's been awesome using Dispatch for the past few weeks to triage unread threads. Can't wait for mobile!
Looks polished! do you have a mobile app? I can see using this on the go to be necessary in order to have a single place to manage/triage everything. if not, is that on the roadmap? 😀
@negativetwelve It's definitely on the roadmap! In the meantime users have been using the existing Slack app on their mobile phones to quickly skim messages on the go - then jumping back into organizational / triage mode when they're on Dispatch on their desktops.
Dispatch.do has been a gamechanger at heybaton.com for managing all of the noise that comes with Slack Connect.
If you use Slack Connect, you need Dispatch.
This looks very promising. Will likely encourage us to add more of our customers on Slack channels. Curious: can you connect multiple Slack workspaces?
@michael_fester good stuff! And yes! We were jumping back and forth between workspaces all day, so we built it to support multiple workspaces. I find that having them all together in one inbox makes it way easier to stay on top of my secondary Slack workspaces that i used to only get around to checking once a week.
I could see assigning threads to teammates being a really useful feature. Slack is pretty user-centric and not very team-centric (despite it being a product for team collaboration!), so this would be a big improvement, especially for companies that use Slack for support or have one-on-one channels with other companies. Upvoted and excited to see how Dispatch progresses!
Exactly! Slack is a chat app... but we layer so much more on top of it: customer support, ticketing, knowledge base, recruiting ops, etc.
We're excited to help teams run more effectively on top of Slack by adding the meta data layer -- assignment, labels, and comments -- that unlocks deeper, more structured collaboration.
Jib