PayPal disconnecting daily - Anyone else having this issue?
We moved to Digits, and our PayPal payment gateway disconnects from Digits every day.
We are not using 2FA on the account for testing, as we know PayPal is currently experiencing a 2FA issue.
PayPal will always present Sync Delay, and within 24 hours, it will disconnect.
This is only from Digits. We have our PayPal account connected to QuickBooks Online, Monarch Money, Rocket Money, and Finaloop.com, all of which are rock solid with PayPal connectivity.
Perplexed and hoping for a fix soon
Dave
Replies
Hey Dave,
Dakota here from the Digits team.
First off - we are truly sorry for the disruption this has caused.
We've sent you a follow up to our ongoing email thread with some additional details and offers of support but wanted to share provide some additional info below in case anyone else is experiencing the same issue.
We're aware of the connectivity issue between Digits and PayPal, and our engineering team is actively collaborating with one of our integration partners, Plaid, to resolve the issue as swiftly as possible.
After discussing with Plaid’s engineers, they have confirmed the issue is on their side and is directly related to new account authentications invalidating shortly after creation – causing background data updates and connections to fail, resulting in missing or stale data. Given this is isolated to newer connections made, this might explain why your existing PayPal connections to other tools are not impacted.
Rest assured that we are prioritizing a solution and are collaborating with the parties to ensure this is resolved as timely as possible.
Again apologies here Dave and will provide an update as soon as fix is in place.
Dakota
@dakmonk Thanks,, Dakota...
Appreciate the clarity and updated status - good work in seeing the issue with newer connections versus older, already established ones. It's always good to understand the reasons why it's only happening with new connections. (I would fall into that category)
We LOVE Digits and look forward to a fix. Till then, we will check in daily and reconnect to PayPal as needed.
Keep going, shipping amazing builds - truly a game changer in SaaS based AI accounting platforms. 2025+
Best,
Dave
@netology Appreciate the understanding and flexibility!
We're so glad to hear you're loving Digits 💪 🥹 We will continue to monitor and update you!
Lots more to come on the build front too - tons of exciting updates that will keep changing the accounting landscape. 🚀