PayPal disconnecting daily - Anyone else having this issue?
We moved to Digits, and our PayPal payment gateway disconnects from Digits every day.
We are not using 2FA on the account for testing, as we know PayPal is currently experiencing a 2FA issue.
PayPal will always present Sync Delay, and within 24 hours, it will disconnect.
This is only from Digits. We have our PayPal account connected to QuickBooks Online, Monarch Money, Rocket Money, and Finaloop.com, all of which are rock solid with PayPal connectivity.
Perplexed and hoping for a fix soon
Dave
Replies
Digits
Hey Dave,
Dakota here from the Digits team.
First off - we are truly sorry for the disruption this has caused.
We've sent you a follow up to our ongoing email thread with some additional details and offers of support but wanted to share provide some additional info below in case anyone else is experiencing the same issue.
We're aware of the connectivity issue between Digits and PayPal, and our engineering team is actively collaborating with one of our integration partners, Plaid, to resolve the issue as swiftly as possible.
After discussing with Plaid’s engineers, they have confirmed the issue is on their side and is directly related to new account authentications invalidating shortly after creation – causing background data updates and connections to fail, resulting in missing or stale data. Given this is isolated to newer connections made, this might explain why your existing PayPal connections to other tools are not impacted.
Rest assured that we are prioritizing a solution and are collaborating with the parties to ensure this is resolved as timely as possible.
Again apologies here Dave and will provide an update as soon as fix is in place.
Dakota
@dakmonk Thanks,, Dakota...
Appreciate the clarity and updated status - good work in seeing the issue with newer connections versus older, already established ones. It's always good to understand the reasons why it's only happening with new connections. (I would fall into that category)
We LOVE Digits and look forward to a fix. Till then, we will check in daily and reconnect to PayPal as needed.
Keep going, shipping amazing builds - truly a game changer in SaaS based AI accounting platforms. 2025+
Best,
Dave
Digits
@netology Appreciate the understanding and flexibility!
We're so glad to hear you're loving Digits 💪 🥹 We will continue to monitor and update you!
Lots more to come on the build front too - tons of exciting updates that will keep changing the accounting landscape. 🚀
@dakmonk I'm checking in at the two-week mark. I hope that Plaid is making some progress with the PayPal disconnects on a daily basis. I have to assume that is a high priority, as it tarnishes the UX side of Digits. I am a bit surprised that other "new" users to Digits who use PayPal have not chimed in. Thanks for staying in tune and on top of this quite annoying issue. It is like clockwork, and the Delay in Sync error will correspond within the 24-hour mark.
Between you and the head of product, and communications with Plaid, in hopes of an estimated commitment to resolve from Plaid, and assuming it must be something unique to Digitis at some level, as I could not imagine this is taking place on every app that uses Plaid regarding new accounts.
As you mentioned, stale data should be able to be resolved programmatically (if/then remove stale data). On that note, I hope they are not downgrading this issue to be resolved in the next build cycle, three months later. As you can imagine, I would not be looking forward to reconnecting with PayPal daily for three months related to UX happiness and Customer Delight.
Other than this issue, we do LOVE Digits as noted earlier.
Looking forward to all things cool with Digits!
Dave
@netology Thanks for checking in at the two-week mark. We completely understand how frustrating the daily disconnects with PayPal are, and I assure you this is a high priority for us.
We’ve been in close communication with the team at Plaid - including our head of product and CEO to push for a resolution. While the issue is not unique to Digits, we have been working closely with Plaid to ensure this is resolved in a timely manner to ensure you (and other impacted customers) do not need to continue reconnecting their account daily.
There is tentative fix in place and the team at Plaid are currently coordinating with PayPal to ensure a safe and effective rollout. Hoping this is all behind us soon!
We’re thrilled to hear you love Digits otherwise, and we’re looking forward to smoother sailing soon.
Thanks for your patience, and if you have any more questions or need assistance - please use our open email thread as I will be notified and able to get back to you in a much more timely manner there.