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DevRev Support - In-app support for PLG companies

Kevin William David

•

2yr ago

Product-led support is an integrated live chat widget with a ticket and work management system connected to product features. The app has connectors with Github, Slack and Jira so that all other product related work is always in sync with customer requests.

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Dheeraj Pandey

DevRev

Maker

Hey Makers and Hunters 👋, I'm Dheeraj Pandey, Co-founder, and CEO at DevRev. Today is a big day for us, we're super excited to present you the DevRev Product-Led Support app on our DevCRM platform, with the goal of unifying your company's front and back office by making every employee think about the product and the end users. Huge thanks to Kevin for hunting us 🙏 We've come a long way since our last launch, and we're happy to announce that we are now officially out of beta! It's been a long journey, but we couldn't have done it without the beta customers who used DevRev and gave us their valuable feedback along the way. Thank you to everyone who helped us improve our product - we truly couldn't have done it without you. So, what is DevRev? DevRev is the world's first DevCRM for new-age product-led companies and startups with a vision to bring together the Dev(Developers) and Rev (Customers) and help make your company more customer and product-centric. DevRev Support app is the first app on the DevCRM platform. The app's goal is to empower your entire organization to engage your customer, automate process and convert product feedback into delightful experience. It converges customer conversations and interactions directly to your developer's work and keeps everything in sync and real-time for your end users. The core features that make DevRev Support different from other platforms: PLuG: The product-led channel to talk to your users. Chat, recommend, and nudge your customers to drive adoption and delight. Customer Inbox: A bi-directional, synchronous view into real-time customer conversations across PLuG, Slack, and email to ensure you never leave a customer hanging. Ticket Management: A modern ticket management platform enriched by CRM data and connected to developer issues to bring product and customer centricity to every team member. Realtime Updates for your users: Now keep your users always in the loop, with the real-time status of their tickets, all through the PLuG widget. Integrate with your favorite apps: Integrate your favorite apps like Github, Bitbucket, Jira, Slack, Linear, and many more. Interact with DevRev from Slack: Never leave your customers in the dark! Create DevRev tickets and keep customers up to date without ever leaving Slack. Create DevRev tickets or issues from Slack conversations and stay up to date. Knowledge-based articles and their management: Along with adding and managing KB articles by DevOrg, users will now have the ability to search them through PLuG widget. Automatic GitHub Updates: Put your work in autopilot with Github and DevRev and make updates in real-time, and make your developer free from doing status updates. Never miss your messages: Email integrations to keep you notified 24x7. Light mode: We are also going to release our all new light mode theme shortly, and we think you're going to love it! This was one of the most requested features, and we're so happy to be able to offer it to our users finally. Give DevRev a try today, and let us know what you think! Cheers 🍻 Team DevRev