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Command AI
p/commandaiUser assistance platform that makes your product easy to use
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Chris Messina

Magic Tour Links by CommandBar - Give every user a personal tour

by
Top Hunter
Magic tour links let anyone on your team, in any role, create personalized in-product tours that you can share with a link. Create red-carpet-walkthroughs for sales prospects, embed tours in empty states, share them when a user writes into support, and more.

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James Evans
Maker
📌
Hello Hunters! 🙇 After lots of tinkering around the edges we're thrilled to announce Magic Tour Links by CommandBar. A huge part of what we do at CommandBar is make user assistance not annoying. We’ve all experienced pop-up hell on other sites. Take product tours. ❌  Random tours popping up and getting in the way of users’ flow is annoying. 💁 Precisely targeted tours that appear when users need them (like when they’re confused). Even better? Tours that users opt-into explicitly. 🕹️ Create a tour and share it with users using just a link. ⭐️ Ideas for how to use these: - Embed them in empty state text - Share with users when they talk to you via chat - Create them for sales prospects (will get them back into your product 😉) - Create “Help me” buttons on your most confusing pages that trigger the tour - Include them in your drip campaigns and changelog entries - Create a personalized onboarding experience for your most VIP users ✨ Want to go further? ✨ Users can find and trigger tours via our Spotlight and HelpHub natural language assistants 🔥 Cautiously curious? 🔥 Magic Tour Links is a standalone feature. No need to use the rest of CommandBar to use it. To give it a shot: https://commandbar.com/get-started We hope this launch helps reduce some entropy for your users :) Give us all the feedback!! -James from CommandBar
@james_evans5 Love the product! It's been game-changing for me.
Chris Messina
Top Hunter
Hunter
📌
Onboarding tours that meet an individual where they're coming from — that's the ultimate concierge experience! Why shouldn't every onboarding be a red-carpet role out for each potential customer that stops by?
Cyril Gupta
The product looks good... Good luck mate!
Paul Thomson
Maker
@cyriljeet cheers, Cyril!
Matthew Busel
Beyond cool! The customer support use case must be mind-blowing for customers. @james_evans5 what software did you use to creat the video demo?
James Evans
Maker
@mbusel screen.studio -- the goat of product recording tools :)
Matthew Busel
@james_evans5 Ah, amazing! I'm actually a customer but have mainly used for GIFs. Will need to try for product recordings. Great stuff.
OlekB
Smooth!
Joshua Hunt
Maker
So stoked about this feature! 🧙‍♂️
Mehdi Boudoukhane
Great launch, @james_evans5 & team! I hate those random tours that keep popping up! Your approach with user opt-in is amazing!
Paul Thomson
Maker
Excited to get this one out in the wild! 🚀 Huge use-case where I'm keen to see this feature come to life is the "surprise and delight" element from customer success and support teams. Facing a new app head-on can be daunting - especially if it's quite complex. That's where I feel unique, personalized Magic Tours being so valuable. Really looking forward to hearing your feedback as you give them a go! 🙌
Joe Skupinsky
Maker
This is gold for customer success and support teams! 👑👑
Shannon McIntosh
Maker
Love how simple this is to use!
Sergey Firkin
Congrats on the launch, guys! Good luck! 🖖🔥🚀
Narendra Solanki
Magic tour links sound like a delightful way to personalise the user experience. From sales prospects to support interactions, the red-carpet-walk-through idea is charming. It would be cool to see some customisation options for different themes or occasions. Can't wait to give it a try and add that special touch to our product tours!
Brady Lewis🤖
I’m a user of CommandBar and I like it a lot. Love to see new features being added! 🥳