HelpHub by CommandBar - 10x more helpful help docs, in-app, with AI

A few months ago we launched help center integrations in CommandBar. Our goal was to make it easy to bring help content in-app, because we saw that engagement rates with help articles -- even really good help articles! -- was pretty consistently low in our customers' apps. So we shipped integrations with Zendesk, Intercom, Freshdesk, ReadMe, etc so that help docs could show up in our command palette widget (the eponymous command bar / command palette). Since then these integrations have become some of our most popular features. But it's not perfect. We've noticed 3 problems since: 1. Help content deserves its own widget (dedicated just for help + larger to show images/videos) 2. Users usually don't search with the right answers 3. Users usually want answers, not just articles **Solving problem 1** HelpHub is our new drop-in widget dedicated to bringing help in-app. Sync your help center, and minutes later get a working widget you can drop into your app to let users view and search help content. **Solving problem 2** HelpHub comes with semantic search out of the box (literally nothing to set up). We saw time and time again in deadend data that users don't use the "correct" words when they're searching for help. Semantic search means they don't have to. **Solving problem 3** Instant answers solve user questions directly. When a user's query could be answered with an answer, HelpHub shows that answer (in addition to help doc results). You can curate answers manually, or use AI to write them. It’s like adding an eager new analyst to your team who memorizes all your docs and summarizes them into a short answer in response to a user question. Because you can review all the answers, you can be sure GPT3 isn't going to spit out a confidently wrong answer to your users, but you can still leverage it to help you write your answers in 1/100 the time. (If you want to let GPT3 answer eagerly, let us know since we are definitely going to add this). HelpHub for CommandBar already works with Zendesk, Intercom, Freshdesk, Wix, WordPress, Insided, GitBook, Ghost, Document360, and ReadMe. But new integrations are easy to build, so let us know if you don’t see the platform you use listed, and we can probably add it to the list. Let us know what y'all think! We want to get this to a place where any app with a help center would be stupid not to add HelpHub :) P.S. If you're using our command bar / palette, semantic search over docs will run there too. Right now instant answers only show up in HelpHub but we'll be adding them to the bar soon!

Big kudos on the new launch, ?makers. HelpHub looks slick, and so do your gallery images here! I need that gradient as my wallpaper, haha. Curious to know, have you noticed any trends in "incorrect" ways users search for things? Like end subscription instead of cancel?

@james_evans5 , Congratulations on launching HelpHub , CommandBar! HelpHub can save time for both customers and support teams, making it a valuable productivity tool. The wide range of platform integrations available is impressive, Looking forward to seeing how HelpHub will continue to evolve and expand its capabilities. Good Luck

Tagline on your website (The “cheat code” for your users) doesn't tell me what you guy can offer. Maybe you should rethink on it

Congrats on the launch, and gorgeous visuals too! I feel like the gradients are about to start moving on their own, which is very fitting for an AI launch 😆

Salutations 🤚 Congratulations on the launch HelpHub by CommandBar of your project on Product Hunt! 🙂 I'm going to give this product a shot. What is your traction?

Integrating with existing help centers and bringing them directly into your app's interface really makes this stand out from other AI solutions out there.

Great job ✨

Congratulations on the launch! I like the landing page.

Congratulations on the launch🎉💯💯

🙌🏻

I love how HelpHub makes our help content searchable. It's so much easier for our customers to find the answers they need.

This is super cool — congrats on the launch guys!

Awesome job with the launch team! This was really fun to build :) A few things Im excited about: - (very pretty) in-app help widget that works across all help centers. Some of them already have this (intercom), but most don't. That alone is huge to make help content more useful. - Our help search is really good. It uses a combo of lexical and semantic search that we've tuned to make it feel like magic :) - Ofc instant answers is great too because you can use the magic of GPT that everyone is excited about, but also gate it so you're not giving your users wrong information.... Can't wait to continue building this out -- some cool things coming 👀 👀

It seems like it's finally time for relevant info when scrolling through the help center! The struggle is so real, so congrats!

Congrats on the launch, looking forward to trying it out!🎉

Its just blowing my mind. i just loved it.

This is a great idea! I think it would be especially useful for larger organizations with a lot of help content.

Congratulations on the recent launch on Product Hunt! 🎉 That's awesome! I'm definitely gonna recommend HelpHub to every app developer I know that needs help content in-app. It's definitely an exciting product and I can't wait to see what you do with it in the future. 🤩 And with all these integrations, I'm sure your customers will have plenty of help at their fingertips. 🤓 Keep up the great work! 💪

Great product Congratulations on your launch All the best!