Client Portal by Cognito Forms - All Your Forms, One Secure Self-Service Portal
Tired of playing email tag with clients? Put them in the driver's seat with a self-service portal for form management. They view, update + submit on their time. Custom branding, password-free login, progress tracking. Happier clients, less admin work for you.
Replies
Cognito Forms
Hi Product Hunt! 👋 Jamie here, CEO of Cognito Forms.
We built Client Portal because our customers kept asking for a secure way to collaborate on the information clients provide through forms. Too many businesses were stuck playing email tag, asking for updates and missing documents after forms were submitted.
Here's how it works: You create a branded, self-service portal connected to your forms. Your clients get a secure, password-free login where they can view past submissions, update information, submit new forms, and track progress—all on their own schedule.
The result? Businesses see dramatic efficiency gains, clients love the professional experience, and everyone saves time. No more chasing people for information!
We're thrilled to share this with the Product Hunt community. Thank you for checking us out—we're here for any questions! 🚀
@jamie_thomas1 OMG! Thank you! Thank you, thank you!! Our whole business runs on Cognito forms and this has solved the never ending email problem - we run an award program and getting applications, results and questions answered via login will be amazing! Well done Cognito team!
@jamie_thomas1
Hi Jamie,
I’ve been exploring the new Guest Access feature over the past week and it’s a fantastic addition, slick, intuitive, and already solving real problems for us. We’ve identified four strong use cases across the university:
Departmental event registrations managed by local admins
Short-course applications with team review
External stakeholder submissions (e.g., suppliers/partners)
Internal request workflows where lower level admins need limited access
One enhancement that would make it even stronger for us is entry management aligned to data retention and GDPR rules within the EU. Specifically:
Enable designated users to delete entries automatically after a defined retention period (e.g., one year) or manually as needed.
Make deletion permissions configurable per form and per user (including specific guests), with a simple toggle to grant/remove delete access.
Support scheduled purges, bulk delete, and audit logs
These options would empower lower-level staff to manage entries day to day and take the GDPR-related entry-management burden off our Cognito Forms admins, especially valuable at our scale (1,000+ forms and growing).
And just to be clear, we’re asking about potential future features/roadmap, not criticising what’s there. Guest Access is a big achievement and already a huge step forward. Thank you to you and the team for shipping it.
Best,
Brian
@jamie_thomas1 This is gonna be so awesome!!! Thank you for this!
Hey everyone! Amy here, I’m the marketing manager at Cognito Forms. As a working mom drowning in back-to-school chaos right now, I'm living the exact problem the Client Portal solves. I'm juggling dozens of forms, approvals, and payments across different platforms. What I wouldn't give to have a straightforward place to ensure I’ve filled out every form, signed every permission form, and paid every fee.
It turns out that I am not alone in that frustration. Businesses must contend with lost attachments, confusing email chains, clients feeling out of the loop, and overwhelmed administrators answering the same questions repeatedly.
Our Client Portal offers businesses a professional and branded hub where clients can view, update, and submit forms, track progress, and find answers.
The Cognito Forms team did a great job listening to customer feedback and building a solution that addresses real problems.
Cognito Forms
Hello, I’m Logan, one of the product owners at Cognito Forms. I was on the team that developed the ability to fully customize the Client Portal to match your branding.
We knew from the beginning that the Client Portal shouldn’t feel like a generic third-party tool. Businesses want their clients to log in and feel like they’re entering their space, not ours. To address this, we added the ability to set your own logo and choose custom colors for the user interface. This allows teams to deliver a polished, on-brand experience to their clients. These customizations also apply to the organization itself, not just the Client Portal, so your team members will enjoy a more familiar look on the platform as well.
I’m looking forward to hearing what you all think of this feature!
@logan_corley I love this feature! Since Guest Access launched I was hoping to add my own branding. Thank you!
Hey Product Hunt, Trevor here, software engineer at Cognito Forms. My team and I built a lot of the “under-the-hood” access and session plumbing that powers our new Client Portal.
The Client Portal gives your clients a secure, password-free place to manage everything they’ve shared with you: see and update past submissions, complete tasks, and track progress, while you keep it on-brand with your logo and colors. It ties into Cognito workflows, e-signatures, and audit trails so teams get clarity and accountability end-to-end.
Excited to see what you build and how it helps your team move faster.
I’ve been using Cognito Forms since 2018, and it’s been amazing to see how much the platform has grown and evolved. Every new feature they’ve introduced has directly elevated my business efficiency, making day-to-day operations smoother and more effective. I’m especially excited about the upcoming Guest Portal, which I’m confident will bring even more value and possibilities.
What truly sets Cognito apart, though, is their support team. They are hands down the best of any platform I use—responsive, knowledgeable, and genuinely dedicated to helping users succeed.
Cognito Forms has become an indispensable tool for my business, and I can’t recommend it highly enough.
"Here's how it works: You create a branded, self-service portal connected to your forms. Your clients get a secure, password-free login where they can view past submissions, update information, submit new forms, and track progress—all on their own schedule."
It really burns me. You make it all so exciting then I find out I have to pay 3 times more than my current plan in order to join in on the excitement. No, it's only branded if I buy in to the Enterprise plan. So maybe your customers did ask for something like this but then you made it elite to only the ones paying the top price for your product.
I don't understand the "Your clients get a secure, password-free login where they can view past submissions, update information, submit new forms, and track progress..." decision. What if the form submissions contain sensitive data, or an employee (or worse yet, a client's employee) leaves the company and should no longer have access to the data? How are you planning to authenticate and manage "password-free" user access? Maybe I am not understanding what you mean by "password-free" - can you elaborate?
Congrats on the launch! Giving clients a simple way to manage their own forms sounds like a huge time-saver.