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p/cloudonix-2Add super powers to your voice agents in minutes
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Nir Simionovich

Cloudonix - Add super powers to your voice agents in minutes

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Cloudonix adds superpowers to your voice agents, turning them into customer success superheroes. With Cloudonix, voice agents gain access to a "virtual phone," enabling them to operate like a human agent. Attended transfers, silent coaching, and more.

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Nir Simionovich
Maker
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We built Cloudonix to enable contextual communications, taking an AI first approach. With Cloudonix, voice agents gain access to a communications platforms, that maintains not just phone call, but also data - across multiple active sessions. With Cloudonix, voice agents can operate just like human agents, traverse data between voice agent platforms, achieve higher reliability and scalability and more.
Abhinav Pujahari
One of the best products I've used to make management and use of SIP trunks easier. My first experience of using cloudonix APIs to control and manage SIP trunks, make and accept calls felt like magic. Nir's support makes an already great product even better.
Nir Simionovich
Maker

@abhinav_pujahari Thanks for the kind words. Looking forward to doing more amazing work with you and your team.

Marco Antonetti

Sounds awesome! But how seamless is the "silent coaching" feature? 🎤🤔

Nir Simionovich
Maker

@marco_antonetti1 Please see my response to Sarah Nguyen below.

Sarah Nguyen

Sounds awesome! But how does the "silent coaching" work exactly? 🎧👀

Nir Simionovich
Maker

@sarah_nguyen8 Well, our coaching capabilities are a bit more agile than other systems, as Cloudonix comes from a developer philosophy. You can read more about the coaching capability in this link - https://developers.cloudonix.com/Documentation/voiceApplication/Verb/coach

But, here is the general overview:

  1. Coaching can be performed via communicating with either one of the parties on the call (whispering) or both parties (conference) - or not talking to any (spying).

  2. Activating this feature requires that you know the Session Token you want to coach/spy - and then activating the coaching verb on your CXML call flow.

  3. You can combine <Coach> along side with <Start><Stream> and create an AI based human agent coaching assistant.

    I hope this answers your question. If you would like to learn more, feel free to join our Discord server and talk to us directly.

Son-ia

Congratulations!! Excellent work! An essential product for working professionally in call-based AI