Postmates recently posted some stats that showed their subscription drove a lot more usage. I'd love to hear stats here as a follow up -- awesome work!
Hola Hunters! I'm Tom, Co-founder & CEO of Cleanly. Our team is pretty stoked to release our new app + Cleanly Reserve, the first laundry & dry cleaning subscription membership. The app has a whole bunch of new features like Block Party pricing, Stain Mark technology, and more. Happy to chat about any of them, or laundry in general. AMA
*Edit: almost forgot, for folks in NYC use code PRODUCTHUNT for $15 off your first order. More cities coming soon.
@botolo86 we're scheduled (no on demand), offer next day turnaround, precise 1 hour windows (you can choose a window up to 20 min before it starts), and with the new app release a bunch of new features no one is doing in this industry:
1) block party pricing: (sort of like anti-surge) pings you with a discount when orders go up in your building, block, or neighborhood.
2) stain mark tech: snap a photo of a piece of clothing with a stain you want extra attention on, draw circle around it and it pops into your order notes and goes through our entire supply-chain to the vendor partner that will be cleaning your garment
3) discounts if you live in a doorman building and leave your items downstairs with the doorman vs choosing a 1 hour window delivery to your door
4) Reserve - the first subscription membership program that saves customers over $400 a year for less than $10/mo.
@tomharari hmm.. maybe a) men are pigs b) there are lots of single females c) between paying for laundry and paying for beer men choose the latter? :-)
We became clients in NYC.
The price is super confusing. We paid the subscription, but turns out there's not much included. Our laundry ended up being charged $50 on top of the subscription, and there was no dry cleaning, just laundry. We still don't understand how the pricing works and what is included and not included in the membership.
Also, not related by annoying, one of my wife's favorite blouse has gone missing and they can't find it.
@tomharari@cleanly So My wife has been dealing with it, and it was frustrating.
Your support confirms that there is no such thing as an unlimited plan.
Here is their answer:
"I apologize for the confusion and any miscommunication. Signing up for Cleanly Reserve gives you added perks on each order such as free delivery, percentage off of each order, free hang dry items, and a given amount of free last minute cancellations. Unfortunately, it does make each order you place free of charge. "
I suppose "Unfortunately, it does" was meant to say "Unfortunately, it doesn't"
Anyway, either you're advertising a service as unlimited without actually doing it, or your support has no idea what you're selling.
We still don't know as the support didn't provide any details (they only answered after we asked 3 times)
@tomharari I was waiting for fly cleaners to come to my neighborhood but this seems way better. 1 hour pickup window and 1 day turnaround are key π Thanks!
Great value proposition to consumers who value their time. Cleanly Reserve is an amazing add-on that allows consumers to really check laundry off their list. Use it when you need it, no extra thought required. Great work @Cleanly and well done on the superb execution. Nationwide rollout is indeed needed!
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YesGraph