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Ariglad — Auto create & update knowledge base articles
Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Notion, Slack and more 🚀✨
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Replies
@sarahthemarketer Congratulations on the launch. I like the product use case and design as well. Once I reach a stage where we have this gap, I'll surely be willing to give it a shot! Have added to my stack!
@thepmfguy Thanks so much Gaurav! Happy to hear it looks useful for your team :)
@hamza_afzal_butt Thanks so much Hamza! We're so excited to have launched and I'm very pleased to hear that this problem resonates with you :) hopefully it will be a thing of the past soon with this new solution!
@sarahthemarketer Cheers to the launch! Wishing you great success and new milestones. How long did it take to develop this?
@sarahthemarketer Congratulations on the launch, Ariglad team! Your AI-powered help center automation tool sounds promising. I am particularly impressed by the automatic knowledge base updates and seamless integration. Best of luck!!!
I think the integration with support tickets is smart - it's pretty cool that AI can surface discrepancies so human intervention can help verify the knowledge. Once this knowledge base is set up, how can internal and external folks interact with its content?
Congrats on the launch @sarahthemarketer and team!!
@tonyhanded Thanks for the kind words Tony! We integrate with external/internal knowledge bases like Zendesk, Notion, etc. so it's very easy for people to access the new content. Once your team approves a new suggestion, it will be added to your existing knowledge base :)
@tonyhanded Yes, as Sarah mentioned it’s very easy to interact with the content because of our integrations with existing help desk platforms. Please let us know if we can help with anything else!
@orchyan Thank you, Garen. Wouldn't have gotten here without your support. Can't wait for your launch.
Automatically updating knowledge bases, that's a great USP. Congrats on the launch. I tested the app and got some feedback (feel free to discard :))
- The verification code email on user signup landed in my spam (twice). It may be worth taking a look at your ESP (transactional emails shouldn't end up in spam)
- For a new user, you first see the approvals screen (on login). Perhaps consider having a visible CTA to add documentation sources? Right now it's buried in the settings tab.
Looking forward to how this evolves. Congrats again on the launch!
@ohansemmanuel There is nothing we love more than great product feedback! I have copied and pasted your comment to our internal product channel so we can work on those :) Thanks very much Ohans!
@ohansemmanuel As Sarah mentioned, we love this kind of feedback! Thank you so much and if you find anything else as you poke around please let me know 🙌
@cody_reeves1 Great question Cody! We don't connect with Hubspot right now but we're working on an integration so this will be coming soon :) Thanks for the question!
Hey Sarah! I know the feeling of being in front of an outdated help center, I could see myself screaming like the video 😅 - and it's really nice to see you addressing it. Wish you all the best on this impressive launch!
@german_merlo1 Thank you very much Germán! Yes I have definitely been in that situation myself too and it is so frustrating when you put time and effort to solve something yourself... just for the info not to be there. Hopefully it will soon be a thing of the past!
@german_merlo1 As the person who made that video, the screaming person very much resonates with my experience when help Center documents aren’t updated 😅 You aren’t alone! Thanks for your support 🙌
@saiftheboss7 That means the world Saif! We want the tool to be very easy to use 🙌
Love the ability to update the knowledgebase. It is always tricky to update all of the articles, resources when you have a lot of resources. So I definitely see a great value having a product like this.
@shivay_at_pieces Totally - our CEO worked in Customer Success and experienced first-hand how time-consuming and frustrating that process can be!
@shivay_at_pieces Totally agree! The process of manually updating knowledge base articles constantly is super tedious - and being a customer not finding that info is very frustrating. I’m glad to hear this pain resonates with you! 🙌
Congrats on the pivot! This is one of the coolest applications I've seen of LLMs solving real problems for online businesses. I'm also intrigued by the long-term possibilities here. If Ariglad sits on top of a company's internal- or external-facing docs, you'll be in a privileged position to start making AI recommendations on how to improve their internal processes. Or even to train/instruct agents on how to take over busywork.
@felipap Thank you so much! Totally, sky is the limit when it comes to this application :) We're excited to be on this journey with this awesome community.
@felipap I love these points! To add to what you mentioned, we’re very excited to plug into Zendesk, Slack, etc. to be then able to update both the internal and external facing docs. Thanks for the comment and support!
@sentry_co Good easter egg find ;) we changed it thanks for the heads up! Here's our website page with more info: https://www.ariglad.com/
Now that's some pivot right here. Congratulations! 💫
The description looks very interesting: we know how tedious and time consuming it can be to manage knowledge base considering how fast updates are being released nowadays and your solution looks like a good fit for the task.
We'll definitely give it a try, wishing you the best of luck with the app and keep developing it.
@gregory_atmanan Thanks Nick! It was definitely quite a pivot - and we're so excited to be helping with such a pressing problem :)
@gregory_atmanan Absolutely! Releases for products happen super fast now and it’s so important to keep the KB updated 🙌
Congrats on the launch! This looks super helpful. Does it also capture images automatically?
@laxman_karthik it captures the images that currently exist in your help center, and on the product roadmap is to add the ability to add new visuals automatically as well!
@laxman_karthik This is a great question! We’re working on this, as Sarah mentioned, and so it’s good to see that the interest in a feature like that is high 😊
I love the idea of your product! We've spent so much time updating the knowledgebase 😖
@kate_ramakaieva Thanks Kate! It's definitely very time consuming to keep it up to date, we're excited to help!
@simonsovic Thank you so much Simon, that means a lot! And of course, let us know if we can support you at all as you try out the platform :)
Ariglad YC W23