Chris Messina

Airbnb Services and Experiences - Now you can Airbnb more than an Airbnb

Homes were just the start. Introducing Airbnb Services and Airbnb Experiences in an all-new app.

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Chris Messina
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Huge launch and expansion — Airbnb is once again expanding beyond home stays and upleveling Experiences and Services.

Also appears that "Airbnb Is in Midlife Crisis Mode", per WIRED.

What do you think about this new direction? Have you booked any experiences on Airbnb yet?

Ryan Hoover

I'm very curious to see how this plays out. Airbnb has earned trust from millions of customers and established a strong design-centric brand to compete in an otherwise noisy market. I can see people defaulting to Airbnb over old incumbents like Yelp for services and Tripadvisor for experiences.

Chris Messina
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@rrhoover also really interesting that they're emphasizing account verification w/ background checks to increase trust:

Airbnb Services are vetted for quality through an evaluation of expertise and reputation. Services hosts have an average of 10 years of experience, have completed Airbnb’s identity verification process, and are required to submit relevant licenses and certifications. Many hosts are renowned in their fields—including chefs from Michelin-starred restaurants, award-winning photographers, and elite trainers.

The US may never get a social credit score like China, but instead reputation will be privatized... 👀

Adam S

I had some really bad experiences with Airbnb over the years, then a friend told me about VRBO. I used it to find an amazing home in NC right smack dab on the beach on outer banks and had the best week long vacation I've ever had. I'll never go back!

Chris Messina
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@thehatchfiles is that a problem with Airbnb or the host? Did you complain to Airbnb?

Aric Boyles

As an AirBnB superhost for 6 years I can see this becoming an absolutely massive growth channel for them. Our guests are always looking for additional services during their stay. I'm curious to see how this fits in to the overall booking experience (in-search recommendations, add-ons, single checkout, etc.). This is going to be huge.

Jun Shen

Combining services makes travel planning so much easier! 😄

Samuele Barsanti

I rent appartamenti in lucca tuscany italy

@Pesh.mode

can anyone kindly advise how one can become a service partner in the Middle East region- is it done with Airbnb directly or with the actual Property Hosts ? Who would be the right contact person at Airbnb to discuss with ? FYI - we have an On Demand services company . thanks