... Clear data export options before downgrade What makes me cringe: Immediate feature lockouts with zero warning Guilt-trip email sequences I'm curious: Which companies nailed your post-trial experience? What would make you more likely to upgrade later vs. bounce forever? The post-trial moment is just as important as the trial itself - it's all about building long-term trust! Drop your thoughts below! Comment from Laura Cruickshanks(@laura_cruickshanks): @chrismessina That AT&T deal is incredible ... ... time , not trying to keep existing revenue. Both scenarios are crucial for SaaS growth though! The post-trial moment is about converting prospects into customers, while retention offers are about saving existing MRR. Did those retention offers from NYT, @OpusClip

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