skoskie

Just paid Freshdesk a lot of money, and I'm finding out that they can't deliver. When setting up an automation rule based on a custom text field, there is no option to check if the field is empty, which happens to be a condition I need to determine whether or not to run the automation. i.e. WHEN a ticket is updated; IF the assignee is a developer AND IF the "GitLab Issue ID" field is empty,...

Just paid Freshdesk a lot of money, and I'm finding out that they can't deliver. When setting up an automation rule based on a custom text field, there is no option to check if the field is empty, which happens to be a condition I need to determine whether or not to run the automation. i.e. WHEN a ticket is updated; IF the assignee is a developer AND IF the "GitLab Issue ID" field is empty,...