Shauna Prussin

This week, we made it easier to zero in on insights from specific feedback sources.You can now categorize your sources, letting you quickly select and dive into insights from any group with just one click.Super helpful if different teams own different sources, or if you segment feedback by personas, regions, or customer segments.Recent updates:We’ve rolled out several updates in the past few...

This week, we made Kraftful’s analysis faster and more accurate.Here’s what's new:Aligned mention counts in Deep Dives:Previously, the total mentions in an insight could be larger than the sum of mentions across Deep Dive topics, since Deep Dives showed only the most frequent sub-topics. You told us that was confusing, so we've updated the analysis to make sure all mentions are accounted...

All your original user mentions now automatically translate to English or your preferred language!From day one, we’ve prioritized supporting teams with global user bases. You’ve long been able to set your org language in Kraftful to get feature requests and product insights translated seamlessly. Our surveys and user interviews already generate questions in your chosen language and translate...