Jared Cornell

The best customer service software we have used is ProProfs Help Desk (https://www.proprofsdesk.com/) (no wonder my business still uses it till date). The reason is simple - the tool comes with a clean and easy-to-use interface. Moreover, omnichannel capabilities such as chatbots, knowledge base, surveys, live chat, web forms, etc., make this a must-have tool for any small to mid-sized business.

I would recommend you use ProProfs Help Desk(https://www.proprofsdesk.com/simple-issue-tracker/) to manage all customer service issues and complaints in one place. The tool is extremely easy to use and affordable, making it the perfect option for startups and small businesses. Let me know how it goes, good luck!

The best customer service ticketing software, such as ProProfs Help Desk(https://www.proprofsdesk.com/), can help you convert every incoming customer service inquiry, complaint, or request into a unique ticket. This makes it easier for agents to track tickets, prioritize urgent issues, and collaborate to resolve tickets faster. You can even create a knowledge base to encourage self-service and...

Like any modern business, we are dependent on a handful of customer service tools to offer robust support to our customers. Here is a small list of tools we use on a daily basis: Customer Service: ProProfs Help Desk(https://www.proprofsdesk.com/) Website Experience & User Feedback: Qualaroo(https://qualaroo.com/) Social Media Support: Buffer(https://buffer.com/)

That’s an excellent question and anyone who has gone through the process of choosing a SaaS tool knows how tiring and confusing it can get. However, we were able to choose the best SaaS tool for our customer service team - ProProfs Help Desk (https://www.proprofsdesk.com/), by keeping the following points in mind: Price: Go for a tool that offers flexible payment options instead of requiring...

Big congratulations on your successful fundraising! I would recommend you for a simple help desk tool such as ProProfs Help Desk (https://www.proprofsdesk.com/) to manage all your product-related inquiries or complaints in the initial days. The tool also offers multiple integration options to the leading CRM solutions such as Salesforce and MS Dynamics. Good luck!

We are using ProProfs Help Desk (https://www.proprofsdesk.com/) to manage our entire customer support operations and support team. We are able to manage multiple communication channels such as email, live chat, web forms, etc. in one place and managers can track service performance with the help of smart reports.

As a customer service professional, I constantly interact with customers over email, live chat, or the phone. I avoid a workspace that is around any loud area or recreational room. Besides that, we use a tool called ProProfs Help Desk (www.proprofsdesk.com) to monitor our daily, weekly, and monthly customer service productivity. I hope this helps, good luck!

Yes, I agree with you that Intercom is quite expensive and may not be the best option for small businesses. As an alternative, we are using ProProfs Help Desk to support our customers 24x7. On one hand, our agents can interact with customers in real-time via live chat and on the other hand, we have developed powerful chatbots to assist customers with their basic queries. So when our competitors...

As a product-based company, we are always monitoring the customer experience. Every time we launch a new product, we track all product-related complaints and queries using a tool called ProProfs Help Desk (https://www.proprofsdesk.com/). This helps us identify common problem areas and improve our offerings. In addition to this, we also share regular CSAT, NPS surveys to better understand...

They say that nobody is a better critique of your product than an upset customer. By capturing customer feedback, you can see what you are doing right with your products and identify which areas need improvement. In addition to product feedback, you must strive to take customer feedback about your employees. We use ProProfs Help Desk (https://www.proprofsdesk.com/) to allow customers to...

Email is a major channel that helps us drive traffic to our business website. We use a shared inbox tool called ProProfs Help Desk to manage all our customer-facing email inboxes such as sales@, info@, inquiry@, etc., in one place. This ensures that we can engage with leads, track their inquiries, and direct them to our website for a great shopping experience.

As a customer service representative, we have to make quick decisions on support tickets - whether to offer refund or not, how to compensate an angry customer, and so on. With a tool like ProProfs Help Desk (https://www.proprofsdesk.com/), I can easily collaborate with my team members in real-time using Private Notes. These are internal discussions that are not visible to the customer. I’m am...

I recommend you go for ProProfs Help Desk. They offer 24x7 human support and even have a vast knowledge base so you can get started quickly and delight customers.

The first step is the major challenge itself - identifying your unhappy or unsatisfied customers. We use CSAT, NPS surveys to identify such customers and try to analyze where we went wrong. Most customers are usually unhappy due to poor customer service. We use a tool called ProProfs Help Desk (https://www.proprofsdesk.com/) to allow our agents to quickly track issues, prioritize urgent...

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1) Product name: ProProfs Help Desk 2) 1-line pitch: Help Desk Software Engineered for Customer Delight 3) URL: https://www.proprofsdesk.com/

I believe there are two kinds of marketing tools. One, that can help you with direct marketing, and others that can help you become a better brand (through speedy customer service or strong social media presence). Indirect marketing tools: 1. ProProfs Help Desk 2. Buffer Direct marketing tools: 3. BIGContacts 4. Qualaroo 5. Survey Monkey

As a member of a customer service team, we are using the ProProfs Help Desk to manage support tickets and other day-to-day activities. Agents can clearly see who is working on what and avoid sharing duplicate responses to customer queries. You can try 15 days free trial: https://www.proprofsdesk.com/signup/