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What app are you using for Customer Support? (Zendesk, Intercom, LabiDesk etc?)🤔
And why? What features are most vital to you in the customer support apps?
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Jared Cornell
We are using ProProfs Help Desk (https://www.proprofsdesk.com/) to manage our entire customer support operations and support team. We are able to manage multiple communication channels such as email, live chat, web forms, etc. in one place and managers can track service performance with the help of smart reports.
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Haven't launched yet but we intend to use what our community is used to which is Discord (gamers)
@maxwellcdavis Yeah for Gamers and gaming industry Discord is the best! Thank you for sharing! 🚀
@bochkovaleks problem is that it’s awful at ticket management, responses and most importantly notifications!
We have a perfect combination of Intercom and Zendesk, it is LabiDesk all-in-one help desk software with Live Chat, Ticketing System and Knowledge Base - labidesk.com/life-time-deal 🚀💬
My company used the HubSpot Service Hub and it's a great tool overall, but we're currently looking into alternatives like Zendesk. The article https://help-desk-migration.com/... has an excellent comparison of the two business products
Hey all, I'm starting a new service that will help people pick chatbots like Intercom. If you're struggling to choose the right one, let me know and I can help. Free of charge, no strings attached, I just need early users.
chatbot-help (at) sagient.io
Take a look at the BoldDesk - Launched in PH as an alternative for Zendesk and secured the 5th position.
https://www.producthunt.com/prod...