Usersnap is a customer feedback software to increase feedback from your users, as well as centralize issues and requests. Ship better product features with insights from user screen recordings and satisfaction mini-surveys. Get started within 20 minutes 🚀
Thanks so much for hunting @__tosh 🎉
Hi I’m Klaus-M. 👋 I’m the co-founder of Usersnap, a serial entrepreneur and a triathlete!
I’ve built some companies and released many products in the past. Most of them could have been way more successful with customer feedback early on. But I relied on my own “expertise” and gut-feeling too much, and did not see how the voice of the customer can shape product decisions and strategies.
That’s why we built Usersnap, and our core value is #MakeFeedbackMatter 🔥
Let me explain how we help SaaS companies, startups and PMs:
❓ Your pain
You can not decide what to build next because you have no evidence of what your target audience needs. Or you designed the wrong solution because you did not understand the core problem of your potential customers.
💡 Your JTBD
Get more customers and grow product adoption by solving validated customer needs and values.
How? 🤔
Gather feature requests
Prioritize with upvotes
Allow customers to send screen captures
Interact with customers via mini-surveys
Follow-up each feedback personally
… can you do all that with Usersnap? YES 💪
➡️ Try it out, it takes less than 10 minutes!
You can copy and paste a global snippet in 2 minutes and start collecting feedback with existing templates in 5 minutes.
😊 Have questions?
Our whole team is listed as makers and here to answer your questions. And to listen to your valuable feedback.
Thanks for your support!
Cheers,
Klaus-M. and all Usersnapians 🙌
Thanks @__tosh ! I am thankful and happy to be here! We have been working hard to build a simple-to-use feedback platform, and help product makers get in touch with their users easier. These are my thoughts about feedback and Usersnap:
Feedback is the way to grow! - Personally, as a team, as a product as a company.
There is nothing more powerful than honest feedback from those you interact with. Sometimes it is hard to take, but it’s always helping me be to become a better person, a better father, a better partner, a better colleague, a better product manager, and better entrepreneur.
It was hard for me to learn how I can create an environment where those around me felt empowered to tell me the truth. I was too focused on myself. I realized that I needed to learn to listen. And listen only - without trying to justify my actions.
The best way for me to achieve this was to make space and time for a deeper conversation to ask important questions. One example of an insight: people feel left alone or not appreciated if I don’t respond to their requests timely. It might seem obvious to you, but for me it was an important lesson. So, I started to give timely feedback even if that meant to tell them that I cannot handle the request for the next few days.
When have you asked feedback about yourself? What have you learned? I would love to hear your story!
We built Usersnap as the customer feedback platform based on learnings from real-life interactions. Now you can create a place where your customers can get in touch with you. We make feedback welcome so they feel empowered to tell you the truth. And we made it easy for you to handle the incoming requests and give immediate feedback so they feel heard and appreciated. Try it out and let me know what you think!
@__tosh@draftkraft Yes, I can't agree more and I'm truly grateful that you made me aware of how to include feedback and active listening to my personal interactions. It helps you personally to grow.
The last 2 years were not only an amazing growth journey for @usersnap but also a personal growth path for me.
@draftkraft It has been such a different experience, in an absolutely incredible way, to work with a company culture that values feedback exchange and growth from listening. Thanks for creating this feedback-driven environment 😺
kudos @ launching this release ?makers 🥳 super exciting!
the ability to act on user feedback is the secret sauce behind many of the best products and platforms out there. if you care about user feedback, Usersnap is worth checking out!
@__tosh Thanks Thomas. Secret sauces are used to cook the best meals but it also needs a good execution. Usersnap provides you with an easy-to-use software and helps you to bring your team on board with their existing workflows (share the user feedback via Slack, MS Teams, Jira etc) ... Kudos back to you for being an amazing supporter.
@__tosh totally agree to that, it's about the ability to act on that feedback.
An important step is to just start collecting feedback, it doesn't matter if you are still early and don't have that much tracking. One step after the other.
That's why our customers like is no matter if their organization is small or large.
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