What do people think of Turf?
The community submitted 6 reviews to tell
us what they like about Turf, what Turf can do better, and
more.
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5/5All time (6 reviews)
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Recently (0 reviews)6 Reviews
Congratulations team! I understand it benefits customer engagement and customer satisfaction, but how would we be able to measure the actual impact of the initiative?
Olivier van den Hoogen@oliviervandenhoogen
Turf
Thank you! Based on community activity and engagement together with data that it pulls from your CRM, our analytics provide direct insight into for example:
- The number of support cases that are being deflected through your community and/or self-service modules.
- Total amount of saved support costs with your community and/or self-service modules.
- Customer churn rate of customers who are a community member.
- Customer lifetime value (CLV) of customers who are a community member.
- The total amount of added customer lifetime value (CLV) by your community initiative.
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Nice, congrats on the launch! Can we for example integrate our current roadmap software into the community environment?
Thank you! Yes you can totally do that.
Congrats on your launch, Turf team! Gathering customer feedback and building community is a huge challenge in the SaaS space. Looking forward to seeing your future success.
Thank you! Appreciate it Colin.
“Congratulations! The community forum feature looks impressive. Is it possible to create different channels for various user groups or departments? And can we set certain discussions to be private?”
Thanks Estefano!! Yes you absolutely can. You can create as many channels as you like and set them to private or public. Hope that helps!
It looks fantastic. Your platform appears to be both versatile and user-centric!
