Subscribe
Sign in
I purchased the pro version of the tool for today’s podcast. My experience with the tool is the worst in recent times. 1. The website did not work (either it did not respond to touch on ipad or too slow to open). 2.When started recording, microphone have too much background white noise (only when i use the recording). When the recording is closed, it is not the case. 3. Video did not appear for a long time even after recording. 4. Tried with Mac as my ipad may have issues with internet or permissions. But faced the same issue with the Mac as well. 5. tried to file a complain in the help section. But it did not allowed me to write more than a few words. Worst tool. Only let to lose the time of you and your guest.
New to the product used it for a total of 3 sessions so far. On the 3rd session it failed to record one of the participants, I have yet to figure out why. And so far SquadCast Support has interacted with me like a AI bot and not answered my simple questions like where is the recording? and why did this occur? The missing audio participant shows up on he merged cloud audio/video file with the other people in the podcast just fine.... Support has been subpar, just keep sending me white papers on how to record in Squadcast, never just having a conversation with me to figure this out. I need to why this occurred if I am to continue to use the product.
Was great until they partnered. The platform is sloppy, and confusing since they merged with Descript. The 2 platforms are not integrated well. Trying to get help is a nightmare since support doesn't know how to read an email and reply to the actual question. There is no place to cancel a subscription either. Been a member of Squad Cast since 2020 and have many hours that I haven't used for recording, essentially I am saying the banked hours are not worth it. So frustrated with the lack of customer support and user experience with the product that I am leaving.
Been using for over 3 years. Even better now that it’s merged with Descript.
